If you have automatic renewal, check your bank account!

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by mcdj, Jan 8, 2011.

  1. mcdj macrumors G3


    Jul 10, 2007
    I got notice of that I was charged for an automatic renewal of a 1 year family pack on 12/29.

    I called Apple and told them I had received a 1 year family pack as a Christmas present and would prefer to use the gift code instead of being charged.

    They said they'd temporarily cancel my account, then refund the automatic renewal, and that I should just enter my gift code at mm.com. I did so and my account was reinstated without a hitch.

    A week later, I saw a refund in my bank account for $107.79. That amounts to a $99 family pack plus NYC tax.

    The problem is, back when they automatically renewed my account, somehow they charged me $162.23 for the year.

    A chat session with an mm rep ended with a second refund for $54 being issued, and the chat rep scratching their head as to how this happened.

    The inner conspiracy theorist in me can't help but think I can't be the only person on the planet to have been arbitrarily overcharged.

    Might wanna check your statement...
  2. shinji macrumors 65816


    Mar 18, 2007
    Isn't the Family Pack $149? $149 + tax would be the $162 price.

    It sounds like you were accidentally refunded at the single user price, when you should have been refunded for the family pack price.
  3. rickspel macrumors newbie

    Sep 25, 2007
    Hmm...? I had a similar issue yesterday but my account was charged $111.54 and then the entire amount was credited back without me doing anything. Wondering if/when they will charge me again for the correct amount.

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