If you return the phone to Apple how will ATT know I returned it?

Discussion in 'iPhone' started by richard371, Jul 9, 2010.

  1. richard371 macrumors 68020

    Feb 1, 2008
    I called apple.com to return my iphone but they said I have to call ATT to cancel the service as they cannot do it. How will ATT know I returned the phone?

    Even if I bought the phone from Apple should I return to ATT?
  2. cdd543 macrumors 6502


    Oct 13, 2006
    Call and cancel the service and then return the equipment to apple. You have to return it to the company you purchased it from for a refund.
  3. stphnman20 macrumors regular

    Jun 23, 2010
  4. pugnut macrumors 6502a

    Jul 1, 2007
    Make sure you keep all the receipts when you return the phone. Are you keeping the phone service or leaving AT&T. If you were upgraded make sure that you follow up to ensure that they restore that as well.
    I had a issue when i returned a 3gs..
  5. sparrky macrumors 6502a


    Oct 23, 2008
    If I never activate it, do I still need to contact ATT to cancel before I return it? Long story, but I ended up with 2 phones and obviously only need one.

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