If you return the phone to Apple how will ATT know I returned it?

Discussion in 'iPhone' started by richard371, Jul 9, 2010.

  1. richard371 macrumors 68000

    Joined:
    Feb 1, 2008
    #1
    I called apple.com to return my iphone but they said I have to call ATT to cancel the service as they cannot do it. How will ATT know I returned the phone?

    Even if I bought the phone from Apple should I return to ATT?
     
  2. cdd543 macrumors 6502

    cdd543

    Joined:
    Oct 13, 2006
    Location:
    Denver
    #2
    Call and cancel the service and then return the equipment to apple. You have to return it to the company you purchased it from for a refund.
     
  3. stphnman20 macrumors regular

    Joined:
    Jun 23, 2010
  4. pugnut macrumors 6502a

    Joined:
    Jul 1, 2007
    #4
    Make sure you keep all the receipts when you return the phone. Are you keeping the phone service or leaving AT&T. If you were upgraded make sure that you follow up to ensure that they restore that as well.
    I had a issue when i returned a 3gs..
     
  5. sparrky macrumors 6502a

    sparrky

    Joined:
    Oct 23, 2008
    Location:
    California
    #5
    If I never activate it, do I still need to contact ATT to cancel before I return it? Long story, but I ended up with 2 phones and obviously only need one.
     

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