If your band is faulty, Apple replace your whole watch

Discussion in 'Apple Watch' started by gusping, Apr 28, 2015.

  1. gusping macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #1
    So I have a faulty band and the only way I could get it replaced was to replace my whole watch and be without it for several weeks. Just wanted to let people know they don't just replace the band unless you want to switch to a different band. Not impressed....
     
  2. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #2
    Not true! I was at my Apple Store this morning for a try on appointment,a gentleman had the black sports band that was peeling,he walked in a genius took a look at it,went in the back a brought out a brand new black band that was in a clear bag that had a barcode on it. He scanned it and put it on his new watch and out the guy went with his new watch band.
     
  3. The Doctor11 macrumors 603

    The Doctor11

    Joined:
    Dec 15, 2013
    Location:
    New York
    #3
    What was wrong with your band? Just wondering :)
     
  4. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #4
    Yea would be way more convenient to just go in store to have bands replaced.
     
  5. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #5
    This is obviously a case that's determined by the availability of bands in stores.
    Would you mind reporting the location of your Apple Store?
     
  6. whatos macrumors 6502a

    Joined:
    Apr 15, 2015
    Location:
    Maranello Italy / California USA
    #6
    I witnessed an identical situation while waiting for my Watch to be replaced.

    Apple is particularly good at taking care of customers with defective products.
     
  7. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #7
    That might be true with some locations depending on availability; however, once they fix the supply issues, they'll most likely have separate white box replacements for the Watch case and bands and will replace as needed.
     
  8. iEric007 macrumors regular

    iEric007

    Joined:
    Jan 29, 2007
    Location:
    Orange County, California
    #8
    Yeah, not true for me either. I had a defective band (Classic Loop - the band would slide out of the watch - it wouldn't click into place) and the Genius Bar just ordered me a new band and let me keep my watch until it comes in within 3-5 days to the store.

    And, I've also read a lot on here, and confirmed with the Genius Bar that if they keep your watch because the actual watch is the problem, then you get the replacement in 3-5 days.
     
  9. Smickers macrumors newbie

    Joined:
    Apr 23, 2015
    #9
    I've a faulty sport band on my SS. Told Apple about this yesterday and they've sent a courier to pick up the watch and strap today via DHL.
    Their engineering team in Ireland are looking at it and the expect to send a replacement by Friday.

    My band didn't lock without huge manipulation, and it came off my wrist whilst taking my jacket off.
     
  10. gusping thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #10
    Was this in the UK?

    ----------

    By Friday? The person I spoke to in Ireland said it would be weeks!
     
  11. Smickers macrumors newbie

    Joined:
    Apr 23, 2015
    #11
    The senior advisor said they would ring tomorrow afternoon after the engineers look at it, and would expedite a solution. If they can do if for AppleCare+ they can do it for us.

    My scenario is here
    http://forums.macrumors.com/showthread.php?t=1874766&goto=newpost
     
  12. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #12
    No that was here in the U.S. In Florida to be exact.
     
  13. Smickers macrumors newbie

    Joined:
    Apr 23, 2015
    #13
    Confirmed. Apple are sending me a brand new retail unit in the next 24 hours. Asked how this can be when there's a huge backlog and they said it can be done.
     
  14. Photography macrumors 65816

    Photography

    Joined:
    Apr 10, 2007
    #14
    Former Apple employee here. Apple keeps a separate stock specifically for repairs/replacements, especially during new product launches.
     

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