I went to a local apple store looking to buy an XS Max and trade in my iPhone 7. They wanted to take a closer look at my iPhone 7 to gauge the value since the camera was cracked and asked me to make a genius appointment. I show up on time, they sign me in, and tell to wait at these little cube seats with everyone else. 30 minutes go by and no one helps me despite me sitting there forever. I ask the worker what's going on and she simply says, "oh, that's weird" and continues working while ignoring me. No one else tried to help. Can I file a complaint and what number? At the very least, I should get a gift card.