Hello, The problem i have is a little bit complicated so i'll break it down to points and please stay with me on track - i had an account signed up on the US App Store (firstname.lastname@example.org) - this is the email that i used for the AppleID when logging in the first day I recieved my macbook pro running lion - after 5-6 months when Mountain lion was released, i tried buying it with the above email, but I live in UAE, so it said that the store region doesn't allow me to enter my credit card details. - as a solution i went to my apple account with the email@example.com email and CHANGED the email address to another one (lets say firstname.lastname@example.org, because i dont remember what i changed it to) - reason why i did tht is so i can make a new AppleID with the email email@example.com, therefore changing the earlier AppleID to firstname.lastname@example.org made it possible for me to make a new account with email@example.com (to neglect any "This email is already in use.") - i bought mountain lion, installed it everything is fine, been about a month - just yesterday i went on recovery mode, deleted my entire harddirve to install a new fresh mountain lion for myself (just wanted to clean up) - when i went to App Store the applications of iLife was in purchases (first picture) - after i click accept and put in my information, i get an error (second picture) I tried everything, changing stores, reinstalling again. I even tried calling apple support and they're as confused so they'll call me back after the weekend. Until then can someone PLEASEEE HELP ME! Please! i need my programs, this laptop is rightfully mine and i've had it since point 0 fresh of the box and i even opened the plastic layer on top of it!