Illustrator CS3 crashing after Yosemite upgrade

Discussion in 'OS X Yosemite (10.10)' started by sjp72, Oct 17, 2014.

  1. sjp72 macrumors newbie

    Oct 17, 2014
    I have just upgraded to Yosemite on my 2010 Macbook Pro. Everything seems to be running great except Adobe Illustrator CS3. The rest of the Adobe creative suite works fine - Photoshop, Indesign etc but not illustrator. When I first launched the app after the upgrade I was asked to install a Java upgrade which I did, I then re-launched Illustrator, it opened the initialising window and looked like it was going to work but it froze and I had to force quit. Now it doesn't get passed the initialising window and just doesn't open. I have cleaned the font cache and I have started my mac in safe mode, illustrator works in this mode, but when I start up again as normal it still doesn't work there. I have tried to find the preference file in users so I can delete it but I can't find this file and not really sure if this is what I need to do to get it working anyway! Sadly I don't have the installation discs so am unable to uninstall and then re-install the Suite. If anyone can give me help I would be very grateful! Just now I am very frustrated and wish I had never upgraded! Thanks in advance, and thanks for taking the time to read my thread.
  2. fisherking macrumors 604


    Jul 16, 2010
    ny somewhere
    CS3?? am amazed you've had it working this long.

    try re-downloading and reinstalling java, see if that helps. google the issue...
    some people are reporting that the app DOES work in yosemite, so research that a bit.

    roaring apps

    otherwise, time to update?
  3. sjp72 thread starter macrumors newbie

    Oct 17, 2014
    Hi Fisherking, thanks for your reply. I did do the research before I upgraded to Yosemite as the last thing I wanted was problems with Adobe...I would love to upgrade Adobe but sadly do not have the money to do that just yet. I have reinstalled Java but this did not work either. Thanks
  4. allycs, Oct 25, 2014
    Last edited: Oct 25, 2014

    allycs macrumors newbie

    Oct 25, 2014

    I also had problems with Adobe Illustrator CS3 and Yosemite. After the upgrade I installed Java for OS X 2014-001, as suggested by others. This seemed to work (sometimes) but when I opened Illustrator for the 2nd time it failed to open. Illustrator opened without crashing, but it did not show any menus, if I opened an .ai file the file did load and show on the screen, but I could not click on the window (unresponsive). Essentially this made Illustrator useless. I tried the following:

    • Re-installation
    • Install Java for OS X 2014-001
    • Cleaning font cache
    • Checking permissions
    • Installing other versions of Java (both JRE and JDK)

    Nothing seemed to help. I found the solution by accident:

    1. Open System Preferences > Java
    2. Wait for the Java Control Panel to load
    3. Open Adobe Illustrator (while keeping the Java Control Panel window open)

    You can also make a launcher with AppleScript to automate the process:

    tell application "System Preferences"
        set current pane to pane "Java"
    end tell
    tell application "System Events"
        repeat until exists process "Java Control Panel"
            delay 1
        end repeat
    end tell
    delay 2
    tell application "Adobe Illustrator"
    end tell
    tell application "System Preferences" to close every window
    do shell script "killall java"
  5. hilleljw, Mar 6, 2015
    Last edited: Mar 10, 2015

    hilleljw macrumors newbie

    Mar 16, 2009
    can't load JavaforOSX2014

    The solution in the last post sounds positive, but I can't find JAVA in my System Preferences after installing (successfully, I'm told by the computer) JAVAforOSX2014. So I can't do either step 1 or 2. And creating an application launcher in Applescript and knowing what to do once I've created it is a bit above my experience level, though I'm working on it now.

    Any help with solution 1 would be appreciated.

    update: March 10. I have been able to install a JAVA update (version 8 update 40) and now have a Java button in my system pref. menu. And Illustrator CS 3 is working fine. A bit slow in responsiveness but I'm really happy to be able to use it...
  6. cdallabetta macrumors newbie

    Mar 1, 2016

    I was having this exact same issue. Thank you for this work around. It appears to be working.

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5 October 17, 2014