I'm amazed with apple's customer care.

Discussion in 'iPhone' started by likemyorbs, Apr 3, 2009.

  1. likemyorbs macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #1
    So today i stupidly dropped my iphone, luckily it was in it's case so the screen didnt break. the problem is the power button got jammed and it was in the pressed position and the phone kept restarting itself. i brought it into the apple store expecting some ridiculous repair cost and thinking that i just screwed myself out of an iphone. i went to the genius bar and told him the honest story of what happened. he typed in the serial number and said "ok well it's been under a year so you still have applecare, when was the last time you backed up your phone?" i told him 2 days ago and he said "ok i'm gonna go ahead and give you a new one". i was shocked, i told him i broke my phone and its totally my fault, and i promptly got a new one. thats just great.
     
  2. Jeremy1026 macrumors 68020

    Jeremy1026

    Joined:
    Nov 3, 2007
    #2
    Its rare, but depending on your genius, sometimes you might get stuff replaced even when it was your fault. I once had my iPod replaced, out of warranty, after telling them that it was my fault the screen cracked.
     
  3. jmccullough108 macrumors 6502a

    jmccullough108

    Joined:
    Nov 2, 2008
    Location:
    St. Louis, MO
    #3
    Clearin out that old 3G stock for the new ones. :D
     
  4. likemyorbs thread starter macrumors 68000

    likemyorbs

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    Jul 20, 2008
    Location:
    NJ
    #4
    its not even a 3g
     
  5. The Governor macrumors regular

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    Sep 30, 2008
  6. likemyorbs thread starter macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #6
    no the same one i had. but the crazy thing is that accidental damage isnt covered.
     
  7. The Governor macrumors regular

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    Sep 30, 2008
  8. GenNovE macrumors member

    Joined:
    Sep 21, 2008
    #8
    You are in the .899 % that is lucky.

    I know a countless amount of people that have been turned down.
    Just remember one act of kindness does not signify a repeat in the future.

    I have dealt with apple care and for the most part they mediocre at best.

    But no act like this ever escapes the internet.
     
  9. abarna21 macrumors regular

    Joined:
    Mar 30, 2009
    #9
    Customer care is indeed at its best with Apple
     
  10. EatMyApple macrumors 6502

    Joined:
    Dec 2, 2008
    #10
    How do you back up your iPhone?
     
  11. theDUB macrumors 6502a

    theDUB

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    Nov 15, 2008
    Location:
    SLT, CA
    #11
    I'm gonna guess he synced it w/ iTunes.
     
  12. Aniki macrumors regular

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    Oct 17, 2008
  13. Aaleck macrumors 6502a

    Aaleck

    Joined:
    Oct 11, 2007
    Location:
    Michigan, USA
    #13
    Nice, must've liked your honesty. Most people go in and lie trying to get it replaced
     
  14. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #14
    Yup, when I lie my nose grows....:p:p:p:p:p

    Congrats OP, but aren't you due for a brand new 3G?
     
  15. angemon89 macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #15
    Meh, they don't cost Apple that much to produce anyway.

    But say if it were a MacBook you accidentally damaged, and they replaced it, then that would be truly amazing.
     
  16. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #16
    :rolleyes:

    It cost's apple $174.33 to make each iphone 3G ( and $227 for the first generation iPhone )

    What do you think the phones are made of, Pixie Dust ?
     
  17. jlpoore89 macrumors 6502

    Joined:
    Feb 16, 2009
    Location:
    Beaumont, Texas
    #17
    That would be really weird. lol Not sure if I would buy it or not. :D

    And wouldn't you think that they would have given him a 3G since they are cheaper to make. And I always thought that if you got something replaced at Apple they gave you the current model; I mean that's how they are with computers anyways.
     
  18. likemyorbs thread starter macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #18
    in all honesty, the 3g didnt have enough new features to convince me to upgrade and pay for a more expensive data plan. but ill definitely be getting the next one when it comes out in june, only 2 months away, i think i can wait it out.
     
  19. likemyorbs thread starter macrumors 68000

    likemyorbs

    Joined:
    Jul 20, 2008
    Location:
    NJ
    #19
    with computers its a bit difficult to keep a bunch of the old models in the back in case someone needs a replacement. there has only been one previous generation iphone, and theyre a lot smaller than computers, so im sure they have lots of first generation iphones laying around in the back.
     

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