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q3anon

macrumors regular
Original poster
May 8, 2020
110
25
I have had a 16 inch MacBook Pro 3/4 months ago that was used only once. The macOS 10.15.4 Supplemental Update damaged the Logic Board, requiring a new one. Since I didn't buy a refurbished computer, I contacted Apple to replace the machine with a new one. Since Apple has so far refused to do so, this week I will send by post office the damaged machine to Apple because I do not accept the repair for the reasons I have indicated above. Make good use of the laptop Apple and enjoy my 3000 USD that I payed for it. ?
 
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26139

Suspended
Dec 27, 2003
4,315
377
I have had a 16 inch MacBook Pro 3/4 months ago that was used only once. The macOS 10.15.4 Supplemental Update damaged the Logic Board, requiring a new one. Since I didn't buy a refurbished computer, I contacted Apple to replace the machine with a new one. Since Apple has so far refused to do so, this week I will send by post office the damaged machine to Apple because I do not accept the repair for the reasons I have indicated above. Make good use of the laptop Apple and enjoy my 3200 USD that I payed for it. ?

So you're saying you expect a new, not a repaired, computer?
 

q3anon

macrumors regular
Original poster
May 8, 2020
110
25
No, you bought a new machine with a warranty. Did you read the AppleCare warranty?

No need to read it. Will be my last Apple computer. Apple destroyed my new laptop. The only acceptable action from Apple is to replacement it for a new one.
 

DeltaMac

macrumors G5
Jul 30, 2003
13,717
4,560
Delaware
So, you're giving up without trying to understand the warranty?
Is Apple requiring you to pay for a replacement logic board?
I would protest that, too!
 

q3anon

macrumors regular
Original poster
May 8, 2020
110
25
So, you're giving up without trying to understand the warranty?

I only used it once
It is a new machine
It is a very expensive machine
An oficial Apple update destroyed it

These reasons are sufficient for me.
 

26139

Suspended
Dec 27, 2003
4,315
377
No need to read it. Will be my last Apple computer. Apple destroyed my new laptop. The only acceptable action from Apple is to replacement it for a new one.

You didn't read the warranty and are now upset Apple is abiding by its terms?

How did you determine the supplemental update damaged the logic board?
 

q3anon

macrumors regular
Original poster
May 8, 2020
110
25
You didn't read the warranty and are now upset Apple is abiding by its terms?

How did you determine the supplemental update damaged the logic board?

You are an Apple lawyer?
 
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q3anon

macrumors regular
Original poster
May 8, 2020
110
25
So, you're giving up without trying to understand the warranty?
Is Apple requiring you to pay for a replacement logic board?
I would protest that, too!

Apple replace the Logic Board. But for the reasons that I already mention, I will not accept it.
 

q3anon

macrumors regular
Original poster
May 8, 2020
110
25
Wait, they're not offering a refurb?

Why will you not accept a new logic board in your new computer?


I only used it once
It is a new machine
It is a very expensive machine
An oficial Apple update destroyed it
I didn’t bought a refurbished machine
 

26139

Suspended
Dec 27, 2003
4,315
377
I only used it once
It is a new machine
It is a very expensive machine
An oficial Apple update destroyed it
I didn’t bought a refurbished machine

They're putting a new logic board in your new machine.

I'm not sure I understand your issue here.
 
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flowrider

macrumors 604
Nov 23, 2012
7,308
2,996
So, if I understand this right - Say you bought a new car. On your way home from the dealer, something goes wrong. Let me see - like - maybe a defective tire blew, maybe a defective fuel pump went out, or maybe you get an airbag light and the airbag needs to be replaced ?

Will you demand another NEW car❓

Really not sure I understand your issue with your Mac?

Lou
 

q3anon

macrumors regular
Original poster
May 8, 2020
110
25
So, if I understand this right - Say you bought a new car. On your way home from the dealer, something goes wrong. Let me see - like - maybe a defective tire blew, maybe a defective fuel pump went out, or maybe you get an airbag light and the airbag needs to be replaced ?

Will you demand another NEW car❓

Really not sure I understand your issue with your Mac?

Lou

If the car dealer broke my car you bet they will give me a new one or they could stay with it.
 
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26139

Suspended
Dec 27, 2003
4,315
377
If the car dealer broke my car you bet they will give me a new one or they could stay with it.

Have you ever used a warranty before?
Do companies typically offer completely new products when they could just fix the one you bought?
[automerge]1589939126[/automerge]
If the car dealer broke my car you bet they will give me a new one or they could stay with it.

Wait, you've owned the computer for 3-4 months?
That's a pretty key detail here.
 
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Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
If the car dealer broke my car you bet they will give me a new one or they could stay with it.

You would loose that bet if the car were 3-4 months old. And you would ship the car back to the manufacturer because they would not give you a new replacement.

EDIT: You do realize that Apple will ship the computer back to with the new logic board. What are going to refuse the shipment when it gets back to you?
 
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q3anon

macrumors regular
Original poster
May 8, 2020
110
25
Have you ever used a warranty before?
Do companies typically offer completely new products when they could just fix the one you bought?
[automerge]1589939126[/automerge]


Wait, you've owned the computer for 3-4 months?
That's a pretty key detail here.

Yes, no more than 3/4 months.
[automerge]1589941640[/automerge]
You would loose that bet if the car were 3-4 months old.

No, that already happened. See you.
 

eflx

macrumors regular
May 14, 2020
190
207
Unfortunately if you've owned a computer for a few months, and a company replaces or fixes a component they've fulfilled their duty. I do understand how frustrating that can be having an expensive computer bricked.

It's one thing for sure, if they attempted to fix it, and returned it in sub-par or a non working condition for sure. I think part of buying an expensive machine, is you expect absolutely 0 issues to arise. When it comes to computers, that's not always a realistic expectation unfortunately.

As nice as Apple's machines are, they are not made with the same expectations as a car in terms of reliability. A car can kill others if something major breaks or happens; but even still, unless you drive off the lot and a major issue happens within 30 days, they won't replace it unless you've purchased a luxury level automobile and the repair is just "completely uncalled for" on that level of vehicle, that soon.

Apple has been getting a bit sloppy with updates and hardware can not be "all its cracked up to be". Unfortunately, the computer business again, isn't up to the quality standards of a high-end luxury vehicle. The real issue is, how crap all other PC's are, and Apple does know to an extent "they make the best". I've personally experienced the attitude you deal with sometimes. Sometimes Apple's been great, no questions asked ... more recently it's "take it or leave it".

I'd just use the computer and enjoy it personally; but file a complaint about your experience at least. Just my 2 cents, as someone who's had a family member recently go through a bit of a runaround with their Apple iMac ... in the end, it was fixed and he was happy to just have it back and working and continued on with his life.
 
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q3anon

macrumors regular
Original poster
May 8, 2020
110
25
Unfortunately if you've owned a computer for a few months, and a company replaces or fixes a component they've fulfilled their duty. I do understand how frustrating that can be having an expensive computer bricked.

It's one thing for sure, if they attempted to fix it, and returned it in sub-par or a non working condition for sure. I think part of buying an expensive machine, is you expect absolutely 0 issues to arise. When it comes to computers, that's not always a realistic expectation unfortunately.

As nice as Apple's machines are, they are not made with the same expectations as a car in terms of reliability. A car can kill others if something major breaks or happens; but even still, unless you drive off the lot and a major issue happens within 30 days, they won't replace it unless you've purchased a luxury level automobile and the repair is just "completely uncalled for" on that level of vehicle, that soon.

Apple has been getting a bit sloppy with updates and hardware can not be "all its cracked up to be". Unfortunately, the computer business again, isn't up to the quality standards of a high-end luxury vehicle. The real issue is, how crap all other PC's are, and Apple does know to an extent "they make the best". I've personally experienced the attitude you deal with sometimes. Sometimes Apple's been great, no questions asked ... more recently it's "take it or leave it".

I'd just use the computer and enjoy it personally; but file a complaint about your experience at least. Just my 2 cents, as someone who's had a family member recently go through a bit of a runaround with their Apple iMac ... in the end, it was fixed and he was happy to just have it back and working and continued on with his life.

We have here a smart guy. All the best for you.
 

lostom

macrumors regular
Nov 11, 2010
227
157
That's a lot money to throw away, considering the 'fix' is inside the computer and you'll never see it.

If it worked as new, I think I'd be happy to keep it.

But I'm generally easily pleased.
 
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