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I'm never going to get the new iMac!

A

ApplesAOranges

macrumors 6502
Original poster
Jan 7, 2011
335
3
I´ve waited already for 7 weeks and now I have to cancel the order and go back in the line, because of the freaking SSD price cut. :mad:

Probably still another 7-9 weeks of waiting. I can´t believe getting a computer is this freaking difficult! :apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad:
 
I feel sorry for you bro, sounds like you're having a tough time. Why don't you call apple support and see if they can help you at all?
 
ApplesAOranges said:
I´ve waited already for 7 weeks and now I have to cancel the order and go back in the line, because of the freaking SSD price cut. :mad:

Probably still another 7-9 weeks of waiting. I can´t believe getting a computer is this freaking difficult! :apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad:
Click to expand...

if you ordered it with the SSD you will get the new price... if you didn't order it with the SSD you are out of luck... but i think the extra you would spend on the SSD reorder would see more benefit with buying an external SSD... kinda the best of both world
 
roverma said:
You didn't have to cancel and reorder.....
Read the other thread, people phoned Aplle and got a price adjust without the need to reorder.
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Yes I ordered originally with SSD, but I was told I have to cancel that order, reorder and go back in line.
 
I feel your pain.

I was also forced to cancel and re-order (and thus go to the back of the line) so I could upgrade to the SSD. I did it via the Apple call center.

They said because the SSD increased the value of the order (I had previously configured it with the 3TB fusion drive) there was nothing they could do.

Seemed a bit naff to me as my machine hadn't been assembled yet. The girl said she would try and get the order moved back to its original slot but not to hold my breath.
 
FreemanW said:
THIS. One thousand times this.

All threads discussing problems with new iMac orders . . . . DONE.
Click to expand...

I ordered from apple.com! And it was the apple call center in Ireland that told me I'd have to cancel the order and place another one (they actually did it for me).

So 3rd party resellers aren't the issue here - its Apple's own process that's the problem.
 
DigitalKiwi said:
I ordered from apple.com! And it was the apple call center in Ireland that told me I'd have to cancel the order and place another one (they actually did it for me).

So 3rd party resellers aren't the issue here - its Apple's own process that's the problem.
Click to expand...

Its a bit naive to think will look after their 3rd party suppliers before their own direct customers (bearing in mind they make more cash from a direct sale), I used to work for a 3rd party retailer and know if there are problems, apple have a stronghold with supply contracts and you will wait longer.

The only time to buy from a 3rd party supplier is if the machine is in stock or delivered from manufacturer (wait for the 10% off over £1000 deal which happens a few times a year)

NB: to the original poster, we share your pain but order it from apple straight away, we are all getting ours in the times specified, explain to apple whats happened and see if they can help
 
DigitalKiwi said:
I ordered from apple.com! And it was the apple call center in Ireland that told me I'd have to cancel the order and place another one (they actually did it for me).

So 3rd party resellers aren't the issue here - its Apple's own process that's the problem.
Click to expand...

That's strange though, I buy all of my Macs directly from Apple's webiste. There have been times when prices have dropped. I call them and they set it up in the system to price adjust me (refund my credit) the difference after the item has shipped and delivered. Now if I wanted to change my order for even the smallest thing such as changing the included mouse to a magic trackpad then that would require them to cancel and reorder. You should've asked for someone higher up. They told you wrong.
 
HenryDJP said:
That's strange though, I buy all of my Macs directly from Apple's webiste. There have been times when prices have dropped. I call them and they set it up in the system to price adjust me (refund my credit) the difference after the item has shipped and delivered. Now if I wanted to change my order for even the smallest thing such as changing the included mouse to a magic trackpad then that would require them to cancel and reorder. You should've asked for someone higher up. They told you wrong.
Click to expand...

I did question it: Apple told me if the change had reduced the cost of the order they could have simply altered the existing order for me - but as it increased the cost (because I'd swapped the fusion drive for the SSD) then the only option was to cancel and place a new order.

I'm not overly fussed; I was only 1.5 weeks into the wait anyway so its not the end of the world. But I'd be happier if I'd kept my place in line. :)
 
Yeah, they can't re-authorise an order for more than the amount they originally ring fenced on your credit card. If it's less, they can simply take less, but it it's more they have to re-authorise your card, hence the need for a new order if the price increases :).
 
ApplesAOranges said:
I´ve waited already for 7 weeks and now I have to cancel the order and go back in the line, because of the freaking SSD price cut. :mad:

Probably still another 7-9 weeks of waiting. I can´t believe getting a computer is this freaking difficult! :apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad::apple::mad:
Click to expand...

Sorry iam a bit unclear as to whats happening here, there has been a price cut so you have had to cancel the order, by how much has it gone down.
If i wanted it that much i would say keep the $$$ give me the B***** machine!
 
The education discount price is still $225 -- what price cut are you all talking about?
 
Ice Dragon said:
The 768 GB Flash storage option went from $1,300 to $900.
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Oh I didn't realize that! That's a significant price cut! Seems there ought to be some sort of retribution for anyone that paid the full amount since the price cut didn't happen at an update time.
 
DigitalKiwi said:
I ordered from apple.com! And it was the apple call center in Ireland that told me I'd have to cancel the order and place another one (they actually did it for me).

So 3rd party resellers aren't the issue here - its Apple's own process that's the problem.
Click to expand...

But you are after an upgrade, yeah?

I think the others are not talking about your situation. If you had ALREADY ordered the 1300 dollar SSD version, just a call to Apple will get you the adjusted price.
 
A computer shouldnt be causing you this much stress.

Is there something stock you can buy locally?
 
kflanary said:
Oh I didn't realize that! That's a significant price cut! Seems there ought to be some sort of retribution for anyone that paid the full amount since the price cut didn't happen at an update time.
Click to expand...

They offer it I believe if you purchased it within the last month and never received it, they'll give you $400 back.
 
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