Im on the phone with Customer Care right now!!

Discussion in 'iPhone' started by tttexxan, Sep 5, 2007.

  1. tttexxan macrumors 6502a

    Joined:
    Jun 25, 2007
    #1
    I have been on hold for approx 56 min and still holding...After 20 min a gentleman came on the phone and was very nice...I told him I bought my 8 gig Iphone on Iday and wondered if anything is being offered. He said yes a price protection is in affect as of today for those that bought on Iday, but I would need to talk with Customer service. As stated on hold with them now.


    I dont really care about the refund but thought I would try...I have been reading where many are credited. Cant hurt to try...I will keep you updated!
     
  2. obxbound macrumors newbie

    Joined:
    Jun 21, 2007
    #2
    We bought ours 1 day after iDay and our refund/exchange transaction was not a problem at the Apple Store.
     
  3. McGarvels macrumors 6502

    McGarvels

    Joined:
    Nov 10, 2006
    Location:
    Irvine, CA
    #3
    What is the customer care number? Sorry, didn't search the apple website.
     
  4. rdrr macrumors 6502a

    rdrr

    Joined:
    Nov 20, 2003
    Location:
    NH
    #4
    I just did the same thing and was eventually told that they protection policy was for people who bought it < 14 days. I was polite...

    I hope you have better luck and please post if you do.
     
  5. McGarvels macrumors 6502

    McGarvels

    Joined:
    Nov 10, 2006
    Location:
    Irvine, CA
    #5
    Which apple store...I'm compiling a list. Thanks!
     
  6. obxbound macrumors newbie

    Joined:
    Jun 21, 2007
    #6
    The Crabtree Valley Mall Store in Raleigh NC.
     
  7. tttexxan thread starter macrumors 6502a

    Joined:
    Jun 25, 2007
    #7
    I bought mine at an At&t store and after holding for about an hour the guy said no such luck on a refund that far out. He did say I would have to contact AT&T though and not apple due to buying the phone from them...I guess I will give that a shot just to see...
     
  8. MattyMac macrumors 68000

    MattyMac

    Joined:
    Oct 6, 2005
    Location:
    NJ/NYC
    #8
    bleh..sorry to hear. I too had a similar reply except they said that I need to go to the apple store where I had bought the phone.
     
  9. Malamutt macrumors regular

    Joined:
    Jul 10, 2007
    #9
    I think that the people that bought a phone from AT&T are screwed, me included. Last time AT&T did something right was when... umm... I can't remember the last time AT&T did something right.

    :apple:Malamutt
     
  10. soulvoid macrumors member

    Joined:
    Sep 5, 2007
    #10
    Heres what i dont get.

    The FACT that certian "reps and stores" ARE infact going forward for the price diffierence refund for people OUTSIDE of the 14 day purchace window just PROVES that they can and are doing it.

    I explained this to 2 diff stores and they both assured me that it was a mistake and never should have happened.


    How about some freeking consistancy APPLE!


    Early adopers are getting screwed here. Products get cheaper yes. But this is out of hand.

    Either refund us ALL or DONT refund anyone outside of the 14 day window.
     
  11. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #11
    the fact that some are getting refunds is complete bs
     
  12. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #12
    Instead of getting all in a hissy, why not wait until Apple releases the "Official Refund" details, this all just sounds like a bunch of hear-say. We all knew on iDay that the price was going to drop and that we were all going to get screwed.
     
  13. rdrr macrumors 6502a

    rdrr

    Joined:
    Nov 20, 2003
    Location:
    NH
    #13
    Then apple should make an "official" statement.
     
  14. rdrr macrumors 6502a

    rdrr

    Joined:
    Nov 20, 2003
    Location:
    NH
    #14
    Yes there was going to be a price drop at some time... But 33% just over two months is a little hard to swallow. No phone has dropped so much in the same time frame without a carrier discount...
     
  15. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #15
    yes but not in less tahn 3 months!!!
     
  16. UMHurricanes34 macrumors 65816

    UMHurricanes34

    Joined:
    Sep 13, 2005
    Location:
    Atlanta, GA
    #16
    Not 68 days later.
     
  17. McGarvels macrumors 6502

    McGarvels

    Joined:
    Nov 10, 2006
    Location:
    Irvine, CA
    #17
    Agreed, but again, it should be ALL OR NONE for those of us outside the 14 day window, and that is not what is happening, that's why a lot of people are pissed off.
     
  18. Jsimon9633 macrumors regular

    Joined:
    Jun 26, 2007
    #18
    yeah when i first heard the price announcement i said ..oh ok..well that kinda sucks but oh well

    but now hearing that some people that got it the smae day as me on iday are getting refunded that really does fn anger me
     
  19. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #19
    Yes especially in the last three months. I think more pressing issues is how badly iLife '08 is and I am still mad about the new iMac.

    What I was saying is that as fair as Apple being loyal to their customers there is bigger fish to fry as it were. It was a stupid move for Apple to not have their Official policy out at the time of announcement. I would think that people outside if the window of 14 days that got a refund today might be in for a surprise when Apple releases the policy.
     
  20. pscoble macrumors 6502

    Joined:
    Sep 11, 2006
    Location:
    Petaluma
    #20
    well ether way this is just one of the issues I think they need to deal with. iLife and the iMac could have been much better. Apple is starting to head in a down word slope and I'm not liking it. However I do agree that something should be done about us who got ours before the 5th.
     
  21. EricMD21 macrumors newbie

    Joined:
    Jun 20, 2007
    Location:
    Indiana
    #21
    After being on hold for close to an hour, I was granted a greaaaaaaaaaaaat sales representative who not only told me I was sh t out of luck, but his supervisor would be GLAD to also tell me I was sh t out of luck. :)

    I bought mine on iDay, 4gb. $535 plus activation, walk into a store tomorrow, buy an 8gb for $424, plus activation. If Apple made an iGun, I would put it in my mouth and blow my iBrains out.
     
  22. EricMD21 macrumors newbie

    Joined:
    Jun 20, 2007
    Location:
    Indiana
    #22
    Oh yeah, I also forgot...my ipod is now obsolete.

    Instead of old, it's called classic!! YAYYYYYYYY FOR APPLE
     
  23. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Joined:
    Dec 25, 2003
    Location:
    Northern Virginia
    #23
    Makes you wonder what they were thinking....

    They have potentially pissed off about a million customers... and what does it do for their iPhone sales as others now wait another two months for a $100-200 price drop....
     
  24. blakesail macrumors newbie

    blakesail

    Joined:
    Jun 19, 2007
    #24
    My rebate check is in the mail, right?

    I mean seriously... Apple has probably already mailed me a check for $200. In fact, I bet they sent it out yesterday via Express Mail. It should be in my mailbox tomorrow by noon. This will be so cool!
    :rolleyes:

    I was ready and excited to buy mine on June 29th, and I'm sure I'm not alone in saying that I fully expected to see the price go down eventually. To have it go down by one-third is incredible. To have it go down by one-third two months after debut is beyond astounding.

    For Apple to not find some way to make it up to those of us who saved up to be able to afford it in the first place, waited in line for a full day, and stepped up to the plate right away, would be ummm... slightly unsatisfactory.

    There... I was polite. I have to go deal with the pain from biting my tongue now.
     
  25. knelly macrumors newbie

    Joined:
    Sep 5, 2007
    #25
    Poor Customer Service

    I am a paying .mac subscriber and was banned from posting on the Apple forums for relentlessly posting about the treatment that I have received after 20 years as an Apple customer. A dark day for Apple.
     

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