I bought my first MacBook (C2D, 2.16 GHz) in Ireland in August and moved back to Brazil in September. Although the MacBook worked perfectly for about 10 weeks, the 160GB hard drive failed on November 4 without warning. Of course, it was still well within its warranty period. So, I called the Apple Brazil head office in São Paulo and they directed me to a repair shop in the city where I live. I brought the computer there on November 5 where the guy confirmed that indeed the HD had failed and he would get one sent up from a depot in São Paulo as soon as possible. He said he expected to have the machine repaired by the end of that week (November 9). As it happens, we are now at November 15 and after 10 days there has been no communication from São Paulo whatsoever as to when the HD would be delivered. So, not only have I lost all my stuff from my hard drive (yes, I have the important stuff backed up) but I've been totally without a computer for nearly two weeks through no fault of my own. Not only that, but Apple are unable to even tell me when I'm going to get my machine back. Is this really the best I can expect from Apple? If so, I will need to think twice before buying any more of their products.