iMac 2010 - just set it up but...

Discussion in 'iMac' started by Freis968, Aug 5, 2010.

  1. Freis968 macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #1
    During the unboxing it almost appeared as if someone did a somewhat decent job of repacking it up and perhaps sent it back. The cover was off of the magic mouse and one of the batteries was poking out, the plastic that covered the monitor was not tight fitting but rather a bit wavy and the power cord was sort of rolled up and thrown in the bottom of the box. It just did not seem as tidy as the last iMac 2009 that I got.

    How can you tell if a machine has been refurbished and repackaged other than the telling things that I mentioned? I don't recall know whether or not the Apple sticker that joins the seal that connects the white cover wrap over the monitor was intact or not...as I think of it now, I don't think it was but not for sure.

    I ordered this iMac from Mac Connection by the way...will be giving them a call tomorrow an demanding another one.

    Anyone have any experience with this company?

    PS Also, here are all the updates that I had to do when I checked the Software Update if anyone is interested.
     

    Attached Files:

  2. meb91 macrumors member

    Joined:
    Jul 19, 2010
    #2
    I bought my MacBook through them a year and a half ago, didn't have any problems like that. I did have some slight shipping issues though, after waiting a week for it to ship I finally called them, and they shipped it the next day. Almost as if they forgot about it until I called :confused:

    Anyway, hope they get things sorted out for you.
     
  3. Freis968 thread starter macrumors 6502a

    Freis968

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    Mar 1, 2007
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    Winter Park, Florida
    #3
    Did you have all the updates to do that I had to?
     
  4. lwien macrumors regular

    Joined:
    Jun 19, 2009
    #4
    Yeah, I hate getting repacks. If I pay for something new, I want it to be virgin new. I've been in retail too long to not know what goes on behind the scenes.

    Was it a BTO? Any additional memory added, etc?
     
  5. Spike88 macrumors 6502a

    Joined:
    Jan 25, 2010
    #5
    If the iMac's screen is perfect, its keyboard, mouse, etc etc work and it has included manuals / DVDs, I'd keep it. And. I'd use it. Someone probably opened up your box, manually pre-loaded its apps (or updates) or did a random "off the line" inspection. And, they did NOT re-seal its outer wrapper very well. If the system works, is in perfect physical conditon and has all included software/documents, I'd keep it. Hopefully, only its outer packaging wasn't re-sealed properly...
     
  6. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #6
    The updates are perfectly normal. Any new Mac has probably been sitting in its box for quite some time, and during that time, updates have been released.
     
  7. ramallite macrumors member

    Joined:
    Jan 5, 2004
    Location:
    Greensboro
    #7
    A MacBook bought over a year ago would not have any of those updates because these are all pretty recent (within the last 2-3 weeks). These updates in the screenshot above would be typical for a Mac bought very recently. But that's not to belittle the other problems you describe above.
     
  8. tedus macrumors newbie

    Joined:
    Aug 3, 2010
    #8
    If it came from overseas could it have been customs...?
     
  9. Freis968 thread starter macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #9
    Well, as I mentioned in my original post, my 2009 iMac came from China, as they all do, right? And it was packaged BEAUTIFULLY! You could tell it was new, this one I could tell something was not right.

    I am calling Mac Connection tomorrow and tell them I want a new machine. I just am the kind of person that expects perfection for $2,000.00!
     
  10. Hopsdaballa04 macrumors regular

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    Feb 4, 2009
    #10
    Did you check the serial number to see when the iMac was manufactured?
     
  11. Spike88 macrumors 6502a

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    Jan 25, 2010
    #11
    Does one expect outer wrapper / out box "perfection" or "inner product" inspection? :eek: IMO - If the product works great and you return it for "perfect wrapper" replacement, you you might get a replacement that has yellow screen, loud HDD or some other problem. The gamble is yours. But if it was my new iMac and "the product" was perfect for $2,000, I'd keep it. I would NOT risk getting a defective replacement, then having to replace it later on. And if wondering... My new "on order" iMac will cost me $2,010 :( as well. As long as "the product" is perfect, I don't care about its outer wrapper. But that's just me....

    BTW: For risk percentages of defective iMac box, surf: http://forums.macrumors.com/poll.php?do=showresults&pollid=5022


    .
     
  12. 184550 Guest

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  13. GyroFX macrumors 6502

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    Jan 14, 2002
    Location:
    Los Angeles and NorCal
    #13
    the power cord should be bound by clear plastic tape. Sounds like someone bought it and decided to return it cuz the refurb i5/i7 are a lot cheaper. If everything is all good with the machine, I'd just keep it like many others suggests. It's better to not chance getting a lemon but i understand the feeling of getting a used item when you paid full price for a new one.
     
  14. Freis968 thread starter macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #14
    Does this Power On Self-Test say anything?

    Power On Self-Test:
    Last Run: 8/5/10 8:45 PM
    Result: Passed

    Is there some way to tell whether or not a Mac has been restored?

    Thanks for all of your replies folks.
     
  15. Spike88 macrumors 6502a

    Joined:
    Jan 25, 2010
    #15
    For "product" history trace, I would:

    - Call Apple and provide them "W802xxxxxx" (your unit's serial number). On the phone, they can easily advise if "brand new" or re-fab unit.

    Might want to start with:
    http://www.apple.com/support/expert/
    http://www.apple.com/contact/

    If you turned your iMac ON for the first time and it asked for your id, your name, address, etc. etc., then its OS was installed as Pre-configure state. Meaning, your iMac's existing OS has NOT been used by somebody else.

    Hope this helps...

    .
     
  16. Freis968 thread starter macrumors 6502a

    Freis968

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    Mar 1, 2007
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    Winter Park, Florida
    #16
    Thanks a lot, that is great info!
     
  17. nobias macrumors regular

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    Jun 23, 2010
    #17
    It's easy to reinstall osx to make it appear that way... Best way to tell is still the packaging inside/out.
     
  18. Freis968 thread starter macrumors 6502a

    Freis968

    Joined:
    Mar 1, 2007
    Location:
    Winter Park, Florida
    #18
    Yes, that is true. Good info about tracking down the serial # though...although that link that I went to is telling me I have to pay for a single incident...WTF?
     
  19. nobias macrumors regular

    Joined:
    Jun 23, 2010
    #19
    If you feel uncomfortable be persistent until you get a NEW system.

    You are paying hard earned cash and you should get your moneys worth.
     
  20. Spike88 macrumors 6502a

    Joined:
    Jan 25, 2010
    #20
    Call "1-800-MY-APPLE (800-692-7753)". Yes. Main Sales number. If they are the incorrect number, they will provide you the correct phone number.

    .
     
  21. Freis968 thread starter macrumors 6502a

    Freis968

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    Mar 1, 2007
    Location:
    Winter Park, Florida
  22. lobeyonekenobi macrumors regular

    lobeyonekenobi

    Joined:
    Mar 18, 2010
    Location:
    Melbourne, Australia
    #22
    I understand how you'd feel. I'll be buying an iMac soon and if i opened the box and found it to have been tampered I'd be a bit pissed too.

    I don't expect perfection but I expect the box to be sealed and not tampered with. If I wanted a refurb I would've paid $400 less.
     
  23. lwien macrumors regular

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    Jun 19, 2009
    #23
    My thoughts EXACTLY !!
     
  24. nobias macrumors regular

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    Jun 23, 2010
    #24
    It's safe to say there aren't any 2010 refurbs yet. Someone probably opened it to inspect/play. Either way it's your money and your decision.

    In terms of manufacturing, the 2010 models seem to be much better and problem free vs the large amount of reported systems with issues back in 09.

    Don't be afraid to exchange systems.
     
  25. bigmacman macrumors member

    bigmacman

    Joined:
    Jul 16, 2010
    #25
    The updates are normal. Just got my iMac 21.5" i3 too. When I ran Software Update, there were over 600 MB of updates to download for OS X, Safari, iWork, Aperture, etc.

    If your machine and periphery are in perfect condition, you may as well keep it. If you do an exchange, you may get one of those with yellow tint and whistle noise...
     

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