iMac 21.5" 3 Dead/Stuck Pixels :(..

Discussion in 'iMac' started by Yamcha, Apr 4, 2010.

  1. Yamcha macrumors 68000

    Joined:
    Mar 6, 2008
    #1
    Hi Guys,

    I bought an 21.5" iMac a while back, and today I noticed it has 3 dead or stuck pixels, I know there is a difference between the two but either way I cannot get it to come back to life.. and basically I'm a bit pissed now =/.. I would go to the apple store but the problem is there is not one here locally..

    However there is a Apple guy at my local Futureshop.. could he handle this type of thing? (I didn't buy it at futureshop btw)..

    I want a replacement if its possible, switched from a PC and payed quite a bit more for this lower end iMac.. I basically downgraded, and I can't stand that it has 3 dead/stuck pixels..

    I bought it November 2009, I have receipt.. Anyone know if I could take it to Futureshops Apple guy..?
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    Is Futureshop an authorized Apple reseller? Do they offer repairs for Macs?

    They won't replace the whole iMac, just the screen.
     
  3. Yamcha thread starter macrumors 68000

    Joined:
    Mar 6, 2008
    #3
    All I know is they are an authorized seller.. I don't know if they offer repair though..
     
  4. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #4
    Then I would go there with the iMac and show it to them. They can at least tell if you can/should get it replaced because there is certain policy in dead/stuck pixels, you need certain amount of them and they have to be in certain places etc..
     
  5. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #5
    Are you sure it's stuck pixels and not dust specks? Can you get a screen shot? If they're perfectly square, they're pixels, if not - dust.
     
  6. i7QuadCoreMania macrumors 6502

    Joined:
    Nov 10, 2009
    #6
    I really doubt you can get anything done other than bitch at Apple for a replacement, though you do know a small # of dead pixels are acceptable under Apple Standards.

    I don't think Futureshop will do anything since they did not sell you the item in the first place.

    I had a dead pixel on my previous 24" paid a lot of money for it as well, so when I upgraded to the 27" that was one of the first things I checked with a microscope (not literally) :D

    If I were you I'd talk to Apple about it, but highly doubtful they will do anything at this point.:(
     

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