iMac 27" arrived this morning but has dead screen!

Discussion in 'iMac' started by yearofshnitzel, Feb 12, 2013.

  1. yearofshnitzel, Feb 12, 2013
    Last edited: Feb 12, 2013

    yearofshnitzel macrumors newbie

    Joined:
    Feb 7, 2013
    Location:
    London, UK
    #1
    Turns out I got one of the friday afternoon models... I turn it on and hear the startup sound but then the screen turns to this and goes blank. Apple have already arranged to have a replacement sent. *sigh*

    After the long wait I hope no one else experiences the same issue.

    [​IMG]
     
  2. bembol macrumors 65816

    bembol

    Joined:
    Jul 29, 2006
    #2
    Sorry to hear. It has nothing to do with shipment right. Mishandled?

    I don't think I can wait 3-4 weeks again. I haven't checked but I hope Apple Stores have Fusion Drives for easy exchanges.





    My 27" is in Ontario. Mount Hope.
     
  3. pete78 macrumors member

    Joined:
    Jan 14, 2011
    #3
    That sucks. My iMac arrived with a dead HD. I was forced to return the iMac with my local Apple store even though I purchased online. Because the Apple store is in control and contact with Apple return people, I am completely in the dark as to when I will be getting the new machine (no tracking number, no confirmation number). In short, I hope you have better luck than I do. I have a dead maxed out iMac and no idea when I'm getting a working one.
     
  4. yearofshnitzel thread starter macrumors newbie

    Joined:
    Feb 7, 2013
    Location:
    London, UK
    #4
    I just rang Apple support directly and they said "...oh no you've got a dead on arrival..." and just automatically switched me to someone in the orders department that resolved everything and gave me £80 refund. It may be because in the UK at least when buying online the retailer has to cover return costs.
     
  5. pete78 macrumors member

    Joined:
    Jan 14, 2011
    #5
    Nice. Hopefully you get the new machine soon!
     

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