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iMac 27" delivered Monday, returned to Apple on Sunday

I

instarmac

macrumors newbie
Original poster
May 21, 2012
6
0
So last Monday (Feb 11) I finally got the 27" iMac that I ordered on Jan. 16. Sadly, today I had to return it to the Apple store and reorder. It'll be another 3-4 weeks. You'd think Apple would have a better setup for getting a replacement machine to a customer after they've already waited a month, especially since it was defective.

There was some issue with the machine in that it would do a crazy boot up in low resolution and wouldn't let me reset it to a higher res. It started about 3 days after I got the machine. By this morning, I was having to reboot six times before I could get the machine to open in high res mode. I called Apple support. The didn't have a clue why it was happening on a new machine, but said I could bring it in and they'd send it off for repair. I decided having it fixed first rattle out of the box would be about the same as buying a refurb machine, and I paid good money for new.

Oh well. The time will go by quickly - - I hope. Fortunately, I still have my early 2009 24" iMac. It's been trouble-free all these years.
 
I feel your pain, mine came with a defective hard drive which died about a week after using it. Took it to an apple store and they offered to give me a replacement but had to send it back to a apple return center since it was a online BTO order.

I dropped it off at USPS but found it odd I couldn't track my iMac. So I waited about 5 days to see if it updated but never did, I went to USPS to find out they hadn't sent it yet! I was so angry but they finally sent it the next day after complaining to them only for it to be stuck in Atlanta for 4 more days. It finally got to the Return center in Penn about 4 more days. So all in all it took USPS about 2 weeks to get my iMac from Florida to Pennsylvania. :mad:

I had an order placed for a replacement all the while but I decided to upgrade from a 1 TB Fusion Drive to a 3 TB Fusion Drive since 1 was not nearly enough room. But since I wanted to change my order I had to wait to get a refund which as I stated above took about 2 weeks since I shipped my defective iMac.

I just placed a new order for my new iMac yesterday and now to wait another 3-4 weeks /sigh. Hopefully this one doesn't have any defects or a bad screen. I have never waited so long for something I wanted so bad in my life. I know it'll be worth the wait though! Sorry for the long story, just wanted to say I feel your pain! lol ;)
 
I'm not really all that upset the iMac was defective, disappointed, but not upset - things happen when people make stuff. My gripe is with the whole process of getting a new machine. They couldn't just take my original one back and re-order a replacement. I had to return the original, get a refund, and then go home and order a new one online. Weird. The agent (he said he was a sales agent, but apparently he couldn't sell anything) said I could use one of the machines there to place my order, but I didn't think entering my personal financial info in a public machine was wise.

I've always had good service at the Apple store, but this was the first time to deal with a return.
 
instarmac said:
I'm not really all that upset the iMac was defective, disappointed, but not upset - things happen when people make stuff. My gripe is with the whole process of getting a new machine. They couldn't just take my original one back and re-order a replacement. I had to return the original, get a refund, and then go home and order a new one online. Weird. The agent (he said he was a sales agent, but apparently he couldn't sell anything) said I could use one of the machines there to place my order, but I didn't think entering my personal financial info in a public machine was wise.

I've always had good service at the Apple store, but this was the first time to deal with a return.
Click to expand...

But it doesn't sound like it was defective based on your OP, it sounds like it's more of a software issue. Didn't Apple recommend just reformatting the HDD? I would've tried that before returning it. Could've been a faulty ML image on the HDD.
 
HenryDJP said:
But it doesn't sound like it was defective based on your OP, it sounds like it's more of a software issue. Didn't Apple recommend just reformatting the HDD? I would've tried that before returning it. Could've been a faulty ML image on the HDD.
Click to expand...

I was going to say... Doesn't sound like a faulty iMac to me, from the description given.
 
I ordered on the same day as you and my imac also had a fault (Its screen did not work) and i called them and they collected it and sent me a replacement and it is arriving wednesday
 
I think you should of tried reinstalling the OS or replacing the desktop.plist file to resolve the issue. It doesn't sound like a hardware issue, but software.
 
I also have had terrible luck with the 2012 27" iMacs. I've personally gone through three of them so far and just bought a Mini to hold me over until they work things out.

When I spoke to Apple I told them I needed to keep the faulty iMac (it was functioning, but Target Display Mode wouldn't work) and they went and sent me a replacement and asked me to send the original one back after I setup the new one. This was the process for all three (still have the last two right now).

For anyone that has a working mostly machine, see if Apple will do this same process for you. I was able to get about $250 refunded for all the hassle and issues (which was quite generous and nice).
 
If you don't change the config you are supposed to get priority placement. Call a cust svc supervisor with your order/RMA # and see if they can help.
 
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