iMac 27" delivered Monday, returned to Apple on Sunday

Discussion in 'iMac' started by instarmac, Feb 17, 2013.

  1. instarmac macrumors newbie

    Joined:
    May 21, 2012
    #1
    So last Monday (Feb 11) I finally got the 27" iMac that I ordered on Jan. 16. Sadly, today I had to return it to the Apple store and reorder. It'll be another 3-4 weeks. You'd think Apple would have a better setup for getting a replacement machine to a customer after they've already waited a month, especially since it was defective.

    There was some issue with the machine in that it would do a crazy boot up in low resolution and wouldn't let me reset it to a higher res. It started about 3 days after I got the machine. By this morning, I was having to reboot six times before I could get the machine to open in high res mode. I called Apple support. The didn't have a clue why it was happening on a new machine, but said I could bring it in and they'd send it off for repair. I decided having it fixed first rattle out of the box would be about the same as buying a refurb machine, and I paid good money for new.

    Oh well. The time will go by quickly - - I hope. Fortunately, I still have my early 2009 24" iMac. It's been trouble-free all these years.
     
  2. luminouslight macrumors 6502

    luminouslight

    Joined:
    Nov 29, 2012
    Location:
    Orlando FL
    #2
    I feel your pain, mine came with a defective hard drive which died about a week after using it. Took it to an apple store and they offered to give me a replacement but had to send it back to a apple return center since it was a online BTO order.

    I dropped it off at USPS but found it odd I couldn't track my iMac. So I waited about 5 days to see if it updated but never did, I went to USPS to find out they hadn't sent it yet! I was so angry but they finally sent it the next day after complaining to them only for it to be stuck in Atlanta for 4 more days. It finally got to the Return center in Penn about 4 more days. So all in all it took USPS about 2 weeks to get my iMac from Florida to Pennsylvania. :mad:

    I had an order placed for a replacement all the while but I decided to upgrade from a 1 TB Fusion Drive to a 3 TB Fusion Drive since 1 was not nearly enough room. But since I wanted to change my order I had to wait to get a refund which as I stated above took about 2 weeks since I shipped my defective iMac.

    I just placed a new order for my new iMac yesterday and now to wait another 3-4 weeks /sigh. Hopefully this one doesn't have any defects or a bad screen. I have never waited so long for something I wanted so bad in my life. I know it'll be worth the wait though! Sorry for the long story, just wanted to say I feel your pain! lol ;)
     
  3. DrewDaHilp1 macrumors 6502a

    DrewDaHilp1

    Joined:
    Mar 29, 2009
    Location:
    All Your Memes Are Belong to US
    #3
    Great now I know what I have to look forward to. More waiting. My 27" 3TB Fusion crashed.
    Yep just got off the phone Estimated delivery March 18th-25th. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
     
  4. instarmac thread starter macrumors newbie

    Joined:
    May 21, 2012
    #4
    I'm not really all that upset the iMac was defective, disappointed, but not upset - things happen when people make stuff. My gripe is with the whole process of getting a new machine. They couldn't just take my original one back and re-order a replacement. I had to return the original, get a refund, and then go home and order a new one online. Weird. The agent (he said he was a sales agent, but apparently he couldn't sell anything) said I could use one of the machines there to place my order, but I didn't think entering my personal financial info in a public machine was wise.

    I've always had good service at the Apple store, but this was the first time to deal with a return.
     
  5. HenryDJP macrumors 603

    Joined:
    Nov 25, 2012
    Location:
    United States
    #5
    But it doesn't sound like it was defective based on your OP, it sounds like it's more of a software issue. Didn't Apple recommend just reformatting the HDD? I would've tried that before returning it. Could've been a faulty ML image on the HDD.
     
  6. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #6
    I was going to say... Doesn't sound like a faulty iMac to me, from the description given.
     
  7. kanepuppydog macrumors newbie

    Joined:
    Jan 28, 2013
    #7
    I ordered on the same day as you and my imac also had a fault (Its screen did not work) and i called them and they collected it and sent me a replacement and it is arriving wednesday
     
  8. boto macrumors 6502

    boto

    Joined:
    Jun 4, 2012
    #8
    I think you should of tried reinstalling the OS or replacing the desktop.plist file to resolve the issue. It doesn't sound like a hardware issue, but software.
     
  9. Oldmanmac macrumors 6502

    Joined:
    Mar 31, 2012
    #9
    No harm intended, but shouldn't the Apple genius be able to figure it out?
     
  10. martinm0 macrumors 6502a

    Joined:
    Feb 27, 2010
    #10
    I also have had terrible luck with the 2012 27" iMacs. I've personally gone through three of them so far and just bought a Mini to hold me over until they work things out.

    When I spoke to Apple I told them I needed to keep the faulty iMac (it was functioning, but Target Display Mode wouldn't work) and they went and sent me a replacement and asked me to send the original one back after I setup the new one. This was the process for all three (still have the last two right now).

    For anyone that has a working mostly machine, see if Apple will do this same process for you. I was able to get about $250 refunded for all the hassle and issues (which was quite generous and nice).
     
  11. xgman macrumors 601

    xgman

    Joined:
    Aug 6, 2007
    #11
    If you don't change the config you are supposed to get priority placement. Call a cust svc supervisor with your order/RMA # and see if they can help.
     

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