iMac 27" return?

Discussion in 'iMac' started by asdfasdf32, Feb 18, 2011.

  1. asdfasdf32 macrumors member

    Nov 19, 2010
    Hi everyone,

    I live in the UK, and finally got my iMac27" 2.97GHz, 4GB RAM (+8Gb from online)-
    it took a week to get here and i got this 3 days ago (15th Feb).
    This is my first Mac and I absolutely love it-

    However, i have been encountering problems so far and i wonder if i should exchange it before its too late (policy says within 14 days).

    I've had frozen screen about 5 times (3 times the first day), it happened especially when i was installing things or importing photos to iPhoto.
    It didn't even turn on for about twice,(one time it just didn't turn on for half an hour, another time it stopped from this blue screen )

    I am very disappointed and feeling quite horrible as it is my first 'brand new' iMac- its not even a second hand or refurb iMac, and i didnt expect any of these to happen.

    I would like to continue using it but can anyone tell me the apple return policy and whether ill be able to get it exchanged with another brand new machine? and if at all possible, get it changed on the same day so that i dont have to wait another week without a computer.
    Is it possible to just return it (which i get the money back), and order another brand new one- so this case, i get my new iMac when im about to return it, so theres no waiting ?

    some of it may sound stupid to you, but please give us some advice.
    Hope you all have a great evening.
    Thank you for your time and i look forward to hearing from any of you:).
  2. 04mach1 macrumors newbie


    Jan 20, 2011
    Did you call Apple tech? See if they can help...
  3. skiltrip macrumors 68030

    May 6, 2010
    New York
    Yup, this. Call AppleCare. They'll tell you what they'll do to make it right. Have no fear, just call 'em.
  4. Nishi100 macrumors 6502a

    Mar 27, 2010
    Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    Go to the Apple store, tell them that you want a refund, and they'll give it; then you can buy a new iMac - if you want to.

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