iMac 5k restarts

Discussion in 'iMac' started by virginblue4, Feb 17, 2015.

  1. virginblue4 macrumors 68000

    virginblue4

    Joined:
    Apr 15, 2012
    Location:
    United Kingdom
    #1
    Hi everyone,

    My cousin has just purchased a brand new fully upgraded 5k iMac just last week, however it keeps restarting randomly while using it and then displaying this message. Any ideas? [​IMG]
     
  2. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #2
    That's never a good thing. Have you attached any funky USB devices, or touched the RAM at all?

    If this is right out of the box, I'd suggest doing a fresh install of Yosemite. If that doesn't help, get Apple involved.
     
  3. virginblue4 thread starter macrumors 68000

    virginblue4

    Joined:
    Apr 15, 2012
    Location:
    United Kingdom
    #3
    As far as I am aware, the only thongs attached are a WD hard drive for Time Machine and then a port used for a USB extender. I'll get him to check the RAM. And yes, it's fresh out of the box.
     
  4. DesignVHL macrumors newbie

    Joined:
    Apr 17, 2007
    #4
    I'm having the same problem, would love to know if your cousin ever resolved this issue.
     
  5. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #5
    I would suggest taking it to the Apple store and having it looked at. At least that is what I would do.
     

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