iMac 5k restarts

[virginblue4]

Hi everyone,

My cousin has just purchased a brand new fully upgraded 5k iMac just last week, however it keeps restarting randomly while using it and then displaying this message. Any ideas?

 

[WilliamG]

That's never a good thing. Have you attached any funky USB devices, or touched the RAM at all?

If this is right out of the box, I'd suggest doing a fresh install of Yosemite. If that doesn't help, get Apple involved.

 

[virginblue4]

That's never a good thing. Have you attached any funky USB devices, or touched the RAM at all?

If this is right out of the box, I'd suggest doing a fresh install of Yosemite. If that doesn't help, get Apple involved.

As far as I am aware, the only thongs attached are a WD hard drive for Time Machine and then a port used for a USB extender. I'll get him to check the RAM. And yes, it's fresh out of the box.

 

[DesignVHL]

I'm having the same problem, would love to know if your cousin ever resolved this issue.

 

[Taz Mangus]

Hi everyone,

My cousin has just purchased a brand new fully upgraded 5k iMac just last week, however it keeps restarting randomly while using it and then displaying this message. Any ideas?

I would suggest taking it to the Apple store and having it looked at. At least that is what I would do.