Imac and kernel panics

Discussion in 'iMac' started by SammySeaDog, Oct 29, 2009.

  1. SammySeaDog macrumors newbie

    Oct 10, 2009
    My girlfriend's Imac keeps getting kernel panics and now I can't even start it up! The panic starts before the desktop opens.

    I have just tried a pRAM reset but that didn't do anything, the veil came down before any second chime

    This has happened before, when downloading music, but this just happened when I ran a software update as iphoto wasn't launching right.

    It is a second hand computer and I don't know where the discs are!

    What can i do??

    Any advice appreciated!
  2. pwatson80 macrumors newbie

    Oct 27, 2009
    Try launching in Safe Mode, do this by holding shift down till you see the grey apple logo appear then get a cup of tea, safe Mode can take a while to boot.

    Login then restart normally.

    Do a permissions check if you get up and running again.

    Good luck
  3. SammySeaDog thread starter macrumors newbie

    Oct 10, 2009
    I can't start in safe mode, the grey veil comes down just after the white screen comes up with the apple and the dial, about three seconds after the dial appears.
    I've tried everything an online tech guy suggested, PRAM, holding shift, holding c with discs in, taking out RAM one at a time and testing that, all failing!!
    Now got two option I think; try booting from my rebootable carbon copy by forcing x on start;
    Or, Removing the hard drive and putting it into my enclosure and backing up the info on it all before wiping it all and starting again (if we can get past the start up somehow!!)

    Anybody out there with any other extreme ideas?? Not too happy about opening the old machine up to be honest!!

    Thanks in advance!!
  4. SammySeaDog thread starter macrumors newbie

    Oct 10, 2009
    For anyone who can make sense of it, here's the kernel panic report and the computer details


    Interval Since Last Panic Report: 696 sec
    Panics Since Last Report: 2
    Anonymous UUID: 61B12C68-9D1E-49D6-BA64-11E3E45810AD

    Fri Oct 30 00:18:38 2009
    panic(cpu 1 caller 0x00C6CD7C): "AppleAHCIPort::populatePRDTable [2715] status 0 segs 0 phys 0x0 : 0x0 \n"@/SourceCache/AppleAHCI/AppleAHCI-170.0.1/AppleAHCIPort.cpp:2715
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x20d3bbc8 : 0x12b4c6 (0x45f91c 0x20d3bbfc 0x13355c 0x0)
    0x20d3bc18 : 0xc6cd7c (0xc71f98 0xa9b 0x0 0x0)
    0x20d3bc88 : 0xc705a3 (0x2b5b600 0x2b5da00 0x38ca700 0x1000)
    0x20d3bcf8 : 0xc665ef (0x2b5b600 0x2b5da00 0x20d3bd28 0x42963b)
    0x20d3bd38 : 0xc66fea (0x2b5b600 0x2b5da00 0x0 0xcea5b3)
    0x20d3bd68 : 0xce4e50 (0x2a80f00 0x2b6c600 0x0 0x1a9ad9)
    0x20d3bda8 : 0xce03cb (0x2b5ec00 0x2b15e38 0x0 0x0)
    0x20d3bde8 : 0xce0f4e (0x2b66900 0x2b15e38 0x0 0x3f1571)
    0x20d3be58 : 0xce67e1 (0x2b66900 0x2b15a28 0x2b5da00 0x0)
    0x20d3be98 : 0xce58ba (0x2b5ec00 0x2b15a28 0x20d3beb8 0x2b5b61c)
    0x20d3beb8 : 0xc6ec6a (0x2b6b500 0x2b5da00 0x0 0x0)
    0x20d3bef8 : 0xc70332 (0x2b5b600 0x80 0x0 0x2a6f4f0)
    0x20d3bf48 : 0xc6d4d2 (0x2b5b600 0x2bd9540 0x20d3bf78 0x136efd)
    0x20d3bf68 : 0x425d58 (0x2b63fc0 0x522b60 0x20d3bfc8 0x13ec8f)
    0x20d3bf98 : 0x425a3a (0x2b57180 0x511950 0x2b06000 0x429324)
    0x20d3bfc8 : 0x1a14fc (0x2b57180 0x0 0x1a40b5 0x319e998)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):>0xceffff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:

    Kernel version:
    Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
    System model name: iMac4,1 (Mac-F42786C8)

    System uptime in nanoseconds: 57046939554
    unloaded kexts:
    loaded kexts:
    com.pctools.iantivirus.kfs 1.0.1 2.4.0 - last loaded 26672976183 2.1.8f2 2.0.2 1.7.1a2 1.9d0 2.7.5 1.7.1a2 5.4.8 1.7.1a2 1.0.6 6.0.3 2.8.15 1.3.1 5.4.8 1.7.7 1.0.6 113 3.4.0a17 1.6.0 1.0.0d28 1.7.1a2 2.1.8f2 1.2.4b3 1.0.9b4 2.1.8f2 1.0.9 3.4.6 2.1.1 2.1.1 2.7.91 1.5.3 1.2.2 1.7.0 2.0.1 3.9.7 365.91.19 1.1.0 3.4.9 3.4.9 3.1.13b2 3.4.6 3.3.5 1.2.0 1.2.5 1.2.3 1.4 1.0.4 1.2.5 1.4 1.2.5 1.4 107.12 1.6.77 3 76.2.0 199 30.4 9.4 1.7.1a2 1.6.9fc5 1.1 3.4.0a17 2.3.1d1 1.7.3 1.7.3 1.7.1a2 2.1.8f2 2.1.8f2 1.2.4b3 3.4.6 3.2.0 2.1.1 1.5 1.5 1.5 2.1.1 1.5.0 2.0.1 3.4.9 216.1 1.6.1 3.4.9 1.2.0 1.1 1.5.6 1.5.5 1.2.5 1.2.0 2.6

    Hardware Overview:

    Model Name: iMac
    Model Identifier: iMac4,1
    Processor Name: Intel Core Duo
    Processor Speed: 1.83 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 2 MB
    Memory: 1 GB
    Bus Speed: 667 MHz
    Boot ROM Version: IM41.0055.B08
    SMC Version (system): 1.1f5
    Serial Number (system): W86101TLU2N
    Hardware UUID: 00000000-0000-1000-8000-0016CB88E1A5
  5. iLog.Genius macrumors 601


    Feb 24, 2009
    Toronto, Ontario
    It's trying to run a system task/process (Kernel_Task) but it can't so I'm assuming it would be RAM (but you've tested that already) or software related. If you haven't tried to reinstall, I'd suggest you do an ARchive/Install or backup your data and do a fresh install.
  6. SammySeaDog thread starter macrumors newbie

    Oct 10, 2009
    Hi iLog.Genius,

    Thanks for response.

    I took the RAM cards out one at a time and it still panicked at the white screen start up when the dial started spinning.

    The computer is second hand, we've had it for a year, but we don't have the original discs.

    I have put my disc inside to try and boot up the disk utility to run a repair, but that won't start up with option, shift, or C, or D pressed down, and I have made a bootable copy of my macbook pro with the same OSX on it to try and force (x) that to start, but to no avail.

    We can't get to archive/reinstall, we can't get past the panic at all it seems, and we can't get my disc out, holding louse button or eject doesn't work either!!

    Is there any other bypasses into the computer?

    The only recommendation people seem to have now is to open the mac and get the hard drive out to put it in an enclosure and back it up on mine.

    This seems harsh, any other ideas??

    Thanks for your time

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