iMac components and European consumer law

Discussion in 'iMac' started by PeterPumpkin, Mar 10, 2010.

  1. PeterPumpkin macrumors newbie

    Mar 10, 2010
    Course of events

    Around February the 4th this year I discovered that my iMac 24” got kernel panic during the start-up. I goggled the symptom and did the following before I called Apple Care Support.

    • Resetted my iMac's PMU, PRAM and NVRAM.
    • Did the Apple Hardware Test several times with passed results
    • Tried to start-up through TDM (Target Disk Mode) from my Macbook Pro
    • Reinstalled OSX through TDM
    And the symptom still did occur.

    My iMac is purchased from Apple Store (Sweden) and the computer is around 1.5 years old and the warranty has passed. Because of the warranty I wanted to claim my statutory rights as a consumer. I live in Sweden and we got 3 years to make a complaint from purchased date according to Swedish consumer rights.

    After a call to Apple Care, the Apple Care person named Andreas wants me to leave the computer to a Apple Authorised Service Provider to make a inquiry of symptom. I did so and the following day the provider calls and informs me that my nVidia video card had broken and Apple has decline the claimed consumer rights repair.

    "Repair has been cancelled due to NVIDIA issue are not covered under EU consumer Law. Thank you."
    Statement made by Nikila at Apple Service Order Management

    After the second call to Apple Care I get connected to a person name Tarek Khader. Tarek Khader wants me to consult a legal represantive that should contact Apple Legal Limited in Uxbridge UK for that reason he or Apple Care can't make statement about this case.

    After some calls to the Swedish European Consumer Centre and guidance from them I try call Apple Care again. This time I get connected to Chris Vigil who is a Apple Operations Europe Senior Advisor. He only confirms that my request to complain about the iMac has been denied and there is no motivation according to him for this decision.

    So my question is where can I find the documents that tells me about what kind of computer components are and aren't covered under EU consumer law?

    PS Sorry for my bad English.
  2. miles01110 macrumors Core


    Jul 24, 2006
    The Ivory Tower (I'm not coming down)
    If you're serious about it I'd call a lawyer.
  3. dh2005 macrumors 6502a

    Jan 25, 2010
    Hello Peter,

    Sorry to hear of your problem. Sounds like a pisser.

    I'm legally qualified within the UK, but your knowledge of Swedish law will be a great deal deeper than mine! Nonetheless, in very broad terms, my advice is this:

    It sounds to me like they're blowing you off, and hoping you won't take the matter further. Here in the UK we have a government-funded service called the Citizens' Advice Bureau, where people can go for free legal advice on certain consumer issues. If you have anything similar in Sweden, I would go to see them and ask for their opinion.

    The trouble with getting advice from lawyers (and this is from a former lawyer...) is that it can cost a lot of money, and it frequently isn't worth it. If you have a friend who works in legal practice, maybe they can get their boss to rustle-up a sharply worded e-mail or something.

    All the best, dude.
  4. PeterPumpkin thread starter macrumors newbie

    Mar 10, 2010
    Thanks for the advice
  5. Macky-Mac macrumors 68030


    May 18, 2004
    I suspect you're going to find that Swedish law gives you more consumer protection than what the EU has to offer.

    When it comes to the EU, then maybe you're thinking of EU Directive 1999/44/EC which address consumer warranties and such..... unfortunately, it doesn't really provide much help for you given how long ago you bought your computer.
  6. PeterPumpkin thread starter macrumors newbie

    Mar 10, 2010
    What law do Nikila reference to? There is no EU consumer law?

Share This Page