iMac - Cracked glass

Discussion in 'iMac' started by MacBooksRock, Feb 3, 2008.

  1. MacBooksRock macrumors regular

    Joined:
    Nov 27, 2007
    #1
    I knocked over my new Aluminum iMac 20", and when I put it back on my desk, there it was, the glass had cracks in it :eek::eek::eek:

    The screen is fine, I used a suction to pull of the black border/glass, and it works fine without it, but I would really like to get that glossy look/black border back again. Does anyone know where to get that part? Thanks.

    P.S. I've checked eBay, and it would be a great help if you could point me to some Mac part sites. Thanks!
     
  2. Eric Lewis macrumors 68020

    Eric Lewis

    Joined:
    Feb 4, 2007
    Location:
    CANADA? eh?
    #2
    can you please take a picture..sorry..i want to see
     
  3. MacBooksRock thread starter macrumors regular

    Joined:
    Nov 27, 2007
    #3
    lol.. yeah. I will. Umm, do you know of where I can get new casing or that glass?

    come on, guys. I really need that bezel, or a brand new aluminum casing for that matter. Thanks.
     
  4. Scarlet Fever macrumors 68040

    Scarlet Fever

    Joined:
    Jul 22, 2005
    Location:
    Bookshop!
    #4
    You broke it, so the only way to get a new glass panel is to take it back to an Apple store and hand over the money.
     
  5. CalMin macrumors 6502a

    CalMin

    Joined:
    Nov 8, 2007
    #5
    Ouch - :eek:. I'd say at this time, only Apple would have a readily available source for these parts. You could try contacting an authorized repair center too, but I doubt that this part breaks often so spares might be hard to come by.

    Good luck!

    --
    edit - try googling the search term "authorized mac parts". I found these guys. I don't recommend or endorse them - I've never heard of them, but they might be a starting point

    http://www.dttservice.com/imacintel.html

    Search results - http://www.google.com/search?client=safari&rls=en-us&q=authorized+mac+parts&ie=UTF-8&oe=UTF-8
     
  6. queshy macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #6
    Ouch. I sympathize with you. Good luck in getting it fixed.
     
  7. BlakTornado Guest

    BlakTornado

    Joined:
    Apr 24, 2007
    Location:
    Washington, OH
    #7
    I had a dream that my iMac's screen smashed like glass (this was before the alum&glass ones were released, so I felt kinda like Joseph when Apple released them in August!) so now I'm extra conscious to make sure I don't smash it! Ouch for you, though! D:

    I doubt this happens often so if I were you, call Applecare and ask then what to do. They might send you a new one (you'll probably be charged, though!). Who knows? But call Apple. They'll know what to do.
     
  8. davedecay macrumors member

    Joined:
    Nov 12, 2004
    Location:
    PA
    #8
    I have not used DT&T, but have heard from others that they are reputable for Powerbook repairs.

    Sorry it's 2nd hand but that's all I got. :D:apple:
     
  9. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #9
    I'm afraid that's going to be a very expensive part that you will probably only be able to get from Apple at this point.

    More importantly did you say that your LCD panel is OK? Someone in another thread who services iMacs mentioned accidentally scratching the LCD panel of one when he didn't notice the glass panel had a crack. The panel is $860 (at least for the 24" iMac)!

    I just recently had the LCD panel on my 24" iMac replaced under AppleCare because I noticed a faint scratch on the panel. They scratch easily so you really want to keep them covered. Mine apparently occurred at the assembly plant before the glass was applied.

    Good luck.
     
  10. MacBooksRock thread starter macrumors regular

    Joined:
    Nov 27, 2007
    #11
    Do you mean that the LCD was $860?! The LCD works perfectly, no scratches or scuffs. All I need is the glass covering.. Was the glass $860?
     
  11. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #12
    Well, mine was free of charge under AppleCare but I was referring to the cost of the LCD panel. Sorry, I don't know how much the glass goes for. I do know the LCD panel is the single most expensive part of an iMac.

    I would only be guessing at a cost but I wouldn't be surprised if they asked $200 to $300. Give Apple a ring and see.
     
  12. Macmaniac macrumors 68040

    Macmaniac

    #13
    The glass is not expensive, but if I were you find an independent Apple repair center. A retail Apple Store may void your warranty. Glass should be about $100-$200 plus labor.
     
  13. vansouza macrumors 68000

    vansouza

    Joined:
    Mar 28, 2006
    Location:
    West Plains, MO USA Earth
    #14
    Query: Why didn't you take it to the Apple store or call Apple support and let them deal with it? By this time you must have dust all over the LCD.
     
  14. f1 macrumors 6502

    Joined:
    Oct 11, 2007
    #15
    How would a retail apple store void the warranty by repairing, if they're actually a division of apple.

    Anyways be prepared to fork out a lot of money, I find that the Apple Store charges a lot more for repairs than other authorized repair centres. I remember once i had to get a hard drive replaced Out of Warranty and Apple Charged 200 dollars more than a authorized repair centre.
     
  15. harcosparky macrumors 68020

    Joined:
    Jan 14, 2008
    #16
    Call the Apple Store and ask them for the closest ...

    AUTHORIZED Apple Repair Center


    We tried to buy a part for our Macbook - Apple Store refused to sell us the part. But the Apple repair center ( CompUSA ) was more than happy to order the part and sell it to us.

    I would cover it up until you get the part. Putting it in should be easy but ---> BE CAREFUL

    And yeah the LCD should be cleaned as well --- be careful there as well

    Not sure about the LCD panels in these computers but some tend to be DUST MAGNETS especially when power is applied/removed.
     
  16. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #17
    ... and this is why I refuse to buy an AIO machine.

    Smash a LCD? No worries, just throw it away and buy a new one.
     
  17. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #18
    Yeah, dust is particularly troublesome once you attempt to put the glass panel back on since every particle that gets trapped between the glass and the LCD is like a dead pixel that shines and flickers.

    You definitely want to send it back to Apple to do the installation.
     
  18. MacAficionado macrumors 6502

    Joined:
    Oct 5, 2002
    Location:
    An awesome place
    #19
    Just take it to an Apple Store.

    1. It is not expensive, I would ask to waive the labor, since it is easy a hell.

    2. LCD should be fine and although this won't b covered by warranty, getting it repaired won't void it.

    3. Protect the screen, clean it with a screen cleaner, nothing abrasive, you'll be fine.
     
  19. MacBooksRock thread starter macrumors regular

    Joined:
    Nov 27, 2007
    #20
    Ok... I'll call Apple Monday morning. Thanks for all of the responses! If Apple charges $200, I'll go to an Authorized Apple Repair Center... If it's only $0-150, I'll just let them do it. Thanks again! :D
     
  20. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #21
    Using suction cups it is easy in terms of the operation itself. However, keep in mind that Apple does this process in a zero-dust environment. As I mentioned above you get one single particle of dust between the glass and the LCD and you are going to notice it very easily.

    Please refer here for the comments of the technician I mentioned above.
     
  21. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #22
    I was going to suggest that, but seems like they only have laptop and iphone parts.
     
  22. Tsurisuto macrumors 6502

    Joined:
    Jun 13, 2007
    #23
    The same thing happened to me. It cost me £18 ($36) to replace the glass panel at my nearest Apple Store in London. The Genius was very kind and decided to waive the labour charge (£45), as the repair is apparently super easy.
     
  23. BlakTornado Guest

    BlakTornado

    Joined:
    Apr 24, 2007
    Location:
    Washington, OH
    #24
    And people say Apple has bad customer service!? Pah!

    Maybe in America... but certainly not over here in England! haha!
     
  24. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #25
    Wow, that is MUCH cheaper than I expected Apple to ask for the glass! As I keep stressing, the "repair" is easy but you want to do it in a dust-controlled environment.
     

Share This Page