iMac Crash

Discussion in 'iMac' started by matiasbager, Mar 22, 2014.

  1. matiasbager macrumors newbie

    Joined:
    Mar 22, 2014
    #1
    Hi guys.
    Why is my iMac crashing several times a day?! (Shuts down an show grey screen) It's soooooo frustrating!

    This is one of the reports (old one - but don't have a clue on how to find the one from todays crash)

    Can anyone help?

    -Matias

    Thu Jan 23 11:18:06 2014

    Anonymous UUID: 6DA771CE-57D6-E65C-ACAE-A5E5BF1DA9BA

    Thu Jan 23 11:18:06 2014
    panic(cpu 6 caller 0xffffff801fadc19e): Kernel trap at 0xffffff801fa71543, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000118b9b000, CR3: 0x00000000226a4000, CR4: 0x00000000001606e0
    RAX: 0xbfffff80722d17f0, RBX: 0xbfffff80722d17f0, RCX: 0xffffff83af8fbed8, RDX: 0x00000000000fc000
    RSP: 0xffffff83af8fbed0, RBP: 0xffffff83af8fbf00, RSI: 0x0000000000000001, RDI: 0xffffff80722c85b0
    R8: 0xffffff805defd000, R9: 0x00000000000007a0, R10: 0xffffff805defd528, R11: 0xffffff805defd000
    R12: 0x00000000001b6057, R13: 0xffffff802d2db8c0, R14: 0xffffff805defd000, R15: 0xffffff80200cf2e0
    RFL: 0x0000000000010286, RIP: 0xffffff801fa71543, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000118b9b000, Error code: 0x0000000000000000, Fault CPU: 0x6

    Backtrace (CPU 6), Frame : Return Address
    0xffffff83a372ddf0 : 0xffffff801fa22f69
    0xffffff83a372de70 : 0xffffff801fadc19e
    0xffffff83a372e040 : 0xffffff801faf3606
    0xffffff83a372e060 : 0xffffff801fa71543
    0xffffff83af8fbf00 : 0xffffff801fa9fb26
    0xffffff83af8fbfb0 : 0xffffff801fad6aa7

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13B42

    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide: 0x000000001f800000
    Kernel text base: 0xffffff801fa00000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

    System uptime in nanoseconds: 77874331225159
    last loaded kext at 67134000448691: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7fa20a9000, size 20480)
    last unloaded kext at 67194060990095: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7fa20a9000, size 16384)
    loaded kexts:
    net.telestream.driver.TelestreamAudio 1.0.5
    com.apple.filesystems.smbfs 2.0.0
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AGPM 100.14.11
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.5.3fc1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.GeForce 8.1.8
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleMikeyDriver 2.5.3fc1
    com.apple.driver.AppleIntelHD5000Graphics 8.1.8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.driver.AppleIntelFramebufferAzul 8.1.8
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleThunderboltIP 1.0.10
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 650.4.4
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.4.0
    com.apple.driver.AppleSDXC 1.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
    com.apple.driver.AirPort.Brcm4360 800.21.45
    com.apple.driver.AppleAHCIPort 2.9.5
    com.apple.driver.AppleUSBXHCI 650.4.3
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.0
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
    com.apple.driver.AppleMultitouchDriver 245.13
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.5.3fc1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAcceleratorFamily 98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
    com.apple.nvidia.driver.NVDAResman 8.1.8
    com.apple.iokit.IOAudioFamily 1.9.4fc11
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOBluetoothFamily 4.2.0f6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.iokit.IOAcceleratorFamily2 98.7.1
    com.apple.AppleGraphicsDeviceControl 3.4.12
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.3.6
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.driver.AppleHDAController 2.5.3fc1
    com.apple.iokit.IOGraphicsFamily 2.3.6
    com.apple.iokit.IOHDAFamily 2.5.3fc1
    com.apple.driver.AppleSMC 3.1.6d1
    com.apple.driver.IOPlatformPluginFamily 5.5.1d27
    com.apple.driver.AppleThunderboltEDMSink 1.2.1
    com.apple.iokit.IOUSBHIDDriver 650.4.4
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 650.4.0
    com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
    com.apple.iokit.IOUSBUserClient 650.4.4
    com.apple.driver.AppleThunderboltNHI 1.9.2
    com.apple.iokit.IOThunderboltFamily 2.8.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 600.34
    com.apple.driver.mDNSOffloadUserClient 1.0.1b4
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.0
    com.apple.iokit.IOUSBFamily 650.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.10
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 21
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
     
  2. Intell macrumors P6

    Intell

    Joined:
    Jan 24, 2010
    Location:
    Inside
    #2
    Remove the Telestream software and drivers then see if it stops crashing.
     
  3. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #3
    Telestream... are you using Flip4Mac to view WMV files?

    It's unlikely that would be the cause, though. If you still get kernel panics after removing the software, run Apple Diagnostics, and if that passes, run memtest86+. Repeated kernel panics often end up being caused by bad RAM.

    If THAT turns up nothing, the last ditch would be to wipe and clean-install OS X on your Mac and see if that helps. And if that doesn't work, you'll have to bring it in to get looked at.
     
  4. matiasbager thread starter macrumors newbie

    Joined:
    Mar 22, 2014
    #4
    Still crashing

    Hi guys - thanks for your replays!

    I formatter the drive and made a clean install - tried the diagnostics and memtest.

    But no luck - just got this report after another crash

    I will have to bring it in i guess:(



    Anonymous UUID: 7B8C12C7-24C6-6CEE-8FCF-F5E75FF961C4

    Mon Mar 24 20:14:36 2014
    panic(cpu 0 caller 0xffffff80124dbe2e): Kernel trap at 0xffffff80124d0991, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x000000010f7c2000, CR3: 0x0000000069764056, CR4: 0x00000000001606e0
    RAX: 0xffffff8056712f9c, RBX: 0xffffff8012ad4c40, RCX: 0xffffff805259e450, RDX: 0x0000000000000000
    RSP: 0xffffff83a2e8be48, RBP: 0xffffff83a2e8be80, RSI: 0x0000000034089b0e, RDI: 0x00ffffff805e858d
    R8: 0x0000000000000000, R9: 0xffffff83a2e8be90, R10: 0x0000000000000020, R11: 0x0000000000000206
    R12: 0x0000000000000003, R13: 0xffffff8051bc0000, R14: 0x00ffffff805e858d, R15: 0x00ffffff805e858d
    RFL: 0x0000000000010202, RIP: 0xffffff80124d0991, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x000000010f7c2000, Error code: 0x0000000000000000, Fault CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff83901c0c50 : 0xffffff8012422fa9
    0xffffff83901c0cd0 : 0xffffff80124dbe2e
    0xffffff83901c0ea0 : 0xffffff80124f3326
    0xffffff83901c0ec0 : 0xffffff80124d0991
    0xffffff83a2e8be80 : 0xffffff80124139bc
    0xffffff83a2e8bef0 : 0xffffff801241e043
    0xffffff83a2e8bf70 : 0xffffff80124c976d
    0xffffff83a2e8bfb0 : 0xffffff80124f3b46

    BSD process name corresponding to current thread: coreaudiod

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x0000000012200000
    Kernel text base: 0xffffff8012400000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

    System uptime in nanoseconds: 13258773166005
    last loaded kext at 13065184514290: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f949f7000, size 49152)
    last unloaded kext at 13160390549575: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f949f7000, size 32768)
    loaded kexts:
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.6.0f1
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.GeForce 8.2.4
    com.apple.driver.AppleIntelHD5000Graphics 8.2.4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleIntelFramebufferAzul 8.2.4
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4360 831.21.63
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleUSBXHCI 670.4.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
    com.apple.driver.AppleMultitouchDriver 245.13
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOAcceleratorFamily 98.14
    com.apple.nvidia.driver.NVDAGK100Hal 8.2.4
    com.apple.nvidia.driver.NVDAResman 8.2.4
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.iokit.IOAcceleratorFamily2 98.14
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.driver.AppleThunderboltEDMSink 2.1.3
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.iokit.IO80211Family 630.35
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3035332E4130304C4620
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3035332E4130304C4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Intuos5 touch L
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: LaCie Hard Drive USB
    Thunderbolt Bus: iMac, Apple Inc., 23.10
     
  5. FreemanW macrumors 6502

    Joined:
    Sep 10, 2012
    Location:
    The Real Northern California
    #5
    So o o o o . . . . . . this is a late 2013 iMac?

    It's under warranty then. Call Apple . . . . . or if the 32GB is memory you installed, get thee here http://osxdaily.com/2011/05/03/memtest-mac-ram-test/ and run Memtest.

    I'd bet a huge sum of someone else's money that you've failed memory.
     
  6. macthefork macrumors 6502

    Joined:
    Feb 2, 2013
    #6
    If you added that 32GB RAM and it's third party RAM, try putting just in the original Apple 8GB RAM and see how it works. If you had Apple upgrade the RAM before purchase, just make sure it's seated properly by opening the Memory Door lifting the lever, and reseating each module.
     
  7. oldhifi macrumors 6502a

    oldhifi

    Joined:
    Jan 12, 2013
    Location:
    USA
  8. CrickettGrrrl macrumors 6502a

    CrickettGrrrl

    Joined:
    Feb 10, 2012
    Location:
    B'more or Less
    #8
    Thank you for the links to Memtest/OS X Daily Scared Poet & FreemanW. This is something I've been meaning to do for quite a while. Ran it several times last night including single user mode and got a ton of "Failures". Now to to try to isolate which of the sticks are bad...bleh.
    :(

    Funny thing is I've rarely had kernel panics but get the odd program crashing. More so lately. Do RAM sticks start off bad, or can they go bad later?
     
  9. thedeske macrumors 6502a

    Joined:
    Feb 17, 2013
    #9
    Many thanks for the link. Handy item for the Ol' Toolbox ;)
     

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