iMac Dead - what to do next ?

Discussion in 'iMac' started by Matt-London, Jul 4, 2016.

  1. Matt-London macrumors newbie

    Joined:
    Sep 23, 2009
    #1
    My iMac died this weekend. it was quite an old model, I bought it in 2008, and when I tried to use it on Saturday all I got was the grey screen with the circle/slash. It won't boot in Safe mode, or Target mode so no way to get any data off the hard drive.. or is there?
    I am considering taking it apart and trying to house the hard drive in a USB enclosure. I'm not at all familiar with this procedure or the insides of computers at all so not sure how easy this is.
    Any tips or suggestions on what enclosure to buy would be very welcome. Or should I just go to an iSmash shop and ask them to do it?
    Thanks
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

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    Dec 10, 2008
    Location:
    Finland
    #2
    Do you have the install discs or a USB installer? Sounds like it could be a dead hard drive, but you can confirm this by booting from an external source.
     
  3. Matt-London thread starter macrumors newbie

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    Sep 23, 2009
    #3
    I have the install DVD's for Snow Leopard but have upgraded to later OS since then. How do I boot from the DVD ?
     
  4. Samuelsan2001 macrumors 603

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    Oct 24, 2013
    #4
    Yep sounds like a dead hard drive, if replacing an SSD is highly reccomend end it will be better than new.

    Do you have a time machine back up?? Or similar that you can boot from??
     
  5. Matt-London thread starter macrumors newbie

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    Sep 23, 2009
    #5
    I have just managed to boot from snow leopard install DVD but its asking me if i want to set up installation. will this overwrite the data I have stored on Hard Drive as I don't want to lose anything.
    Thanks
     
  6. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #6
    Yes, reinstalling OS X would erase your files. Do you have a backup?

    The best action now would be to install OS X to an external drive and then boot from that and try to recover files from the internal HD. Once you've done that you can proceed with replacing the internal HD.
     
  7. Matt-London thread starter macrumors newbie

    Joined:
    Sep 23, 2009
    #7
    No Backups (gulp) - I see I can access Disk Utility from dvd boot so I will try to make a copy of the Hard Drive from that. Fingers crossed!
     
  8. Matt-London thread starter macrumors newbie

    Joined:
    Sep 23, 2009
    #8
    Unfortunately I am unable to create a back up from disk utility, so back to my original question -
    I am considering taking it apart and trying to house the hard drive in a USB enclosure. I'm not at all familiar with this procedure or the insides of computers at all so not sure how easy this is.
    Any tips or suggestions on what enclosure to buy would be very welcome. Or should I just go to an iSmash shop and ask them to do it?
     
  9. JustMartin macrumors 6502a

    Joined:
    Feb 28, 2012
    Location:
    UK
    #9
    The power supply on my mid 2007 died and I removed the hard disc and put into an enclosure. Followed a set of disk upgrade instructions on youtube, but obviously only as far as removing drive. Enclosure I bought was something like IT-CEO USB3 (model IT-735) for any SATA 3.5" HDD and that worked fine. Think I got it from PC World (or Amazon)
     
  10. Matt-London thread starter macrumors newbie

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    Sep 23, 2009
    #10
    Thanks. Anyway I can tell if its a power issue on mine?
     
  11. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #11
    OP wrote:
    "I am considering taking it apart and trying to house the hard drive in a USB enclosure."

    If the hard drive has experienced a hardware failure (seems to be the case if Disk Utility can't "touch it"), putting it into a USB enclosure is not going to give you access. It will probably be "broken there, too".

    Frankly, it's probably time to start shopping for something new (or at least, "newer").

    And also frankly, this is the reason why a computer user keeps backups.

    Go forth from this day and learn from your experience, a sadder but wiser man....
     
  12. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #12

    At least he has a chance of getting data out of it, which is something he can't do now.
     
  13. JustMartin macrumors 6502a

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    Feb 28, 2012
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    UK
    #13
    This was computer power supply, would not boot or make a noise or anything. If you can boot from DVD, then your power supply is fine.
     
  14. Matt-London thread starter macrumors newbie

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    Sep 23, 2009
    #14
    I have already bought a new MBP , I'm just trying to recover the contents of my Hard Drive. Yeah I know how stupid it is not to have a back up. My photos are in iCloud so thats ok but my wife's aren't and none of my music is. I have every iTunes file synced to my iPhone so haven't lost that until I lose my phone or it breaks so I need to reverse sync my phone with iTunes to rebuild my library on my new MBP. Any ideas?
     
  15. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #15
    hmmm
    OP reported a grey screen with the "prohibited" sign.
    That doesn't usually mean a bad hard drive, maybe just a corrupted boot file. Not likely a power problem, and a reinstall of OS X may fix that issue.

    @Matt-London - you said that you have upgraded to OS X newer then Snow Leopard in the past.
    Any OS X installed system newer than Snow Leopard will also have a (normally hidden) Recovery system partition
    Can you boot to that Recovery system? (Restart, holding Command-R)
    If you get to the recovery menu screen, you can choose Disk Utility to test the directory on your hard drive. And, you also would have a choice to reinstall OS X, when it will download and reinstall your present OS X system.

    Yes, a 9 year old Mac may simply have a failing/failed hard drive, but the recovery system may be useful too, if you can boot to it...
     
  16. Matt-London thread starter macrumors newbie

    Joined:
    Sep 23, 2009
    #16
    @DeltaMac I can get to Disk Utility through recovery mode and have tried repairing / verifying but both have given me error messages saying unable to verify or repair. The hard drive was almost if not full if that makes any difference?
     
  17. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #17
    If you were here, I would use my Disk Warrior to try to resurrect the hard drive.
    You can move ahead with your plan to remove the hard drive, and try it in an external case.
    But, I suspect that you may not have much luck with that, either.

    I had to search about iSmash! I thought you were just joking about the smash part :D
    Sure, give iSmash a try. The worst they can do is refuse, and they might refer you to a shop that can help... They might even give you a good idea about an external case, too...
     
  18. tubeexperience macrumors 68030

    Joined:
    Feb 17, 2016
    #18
    For better or for worse, your iMac is probably fine except for a dead hard drive.

    You can replace the hard drive and your iMac would work again.

    As for data recovery, I say tough luck.
     
  19. Matt-London thread starter macrumors newbie

    Joined:
    Sep 23, 2009
    #19
    Thanks - I am happy to purchase Disk Warrior if theres a chance it will work but if Mac Disk Utility is unable to repair it or verify it do you think Disk Warrior can? Also, how do I run it on the iMac if the iMac doesn't work?
     
  20. Nukemkb macrumors 6502a

    Nukemkb

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    Mar 12, 2006
    Location:
    Columbia, SC
    #20
    If you just gotta buy instead of fixing...refurb Apple Store.
     
  21. tubeexperience macrumors 68030

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    Feb 17, 2016
    #21
    Lol. Are you serious?

    A new hard drive costs $50.
     
  22. Nukemkb macrumors 6502a

    Nukemkb

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    Mar 12, 2006
    Location:
    Columbia, SC
    #22
    50 bucks, eh? Nice price
     
  23. grahamperrin macrumors 601

    grahamperrin

    Joined:
    Jun 8, 2007
    #23
    Which version?

    What exactly is the message?

    If the OS is Yosemite or less then Recovery OS Disk Utility should allow you to copy the text, then (still in Recovery OS) you can use Safari to paste to this topic.
     
  24. Matt-London thread starter macrumors newbie

    Joined:
    Sep 23, 2009
    #24
    OS = Yosemite
    You can't copy text in recovery mode so I will type it out:

    Verify and Repair volume "Macintosh HD"
    Volume repair complete
    Updating boot support partitions for the volume as required.
    (in red) Error: Disk Utility can't repair this disk. Back-up as many files as possible, reformat the disk and restore your backed-up files.

    Verifying volume "Macintosh HD"
    Checking journaled HFS Plus volume
    Checking extents overflow file
    Checking catalog file
    (in red)
    Invalid node structure
    The volume Macintosh HD was found corrupt and needs to be repaired.
    Error: The disk needs to be repaired. Click repair disk.
     
  25. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #25
    Can you get the old iMac into "target disk mode" ...?
     

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