iMac DOA

Discussion in 'iMac' started by rozwell, Jul 24, 2008.

  1. rozwell macrumors regular

    Joined:
    Apr 17, 2004
    #1
    I ordered a refurbished iMac 2 days ago (got it this morning) turned it on and it appears to have a bad video card. Called tech support and they tell me the same thing and to take it in to a local store.

    After digging on Apple's site I see a DOA statement saying they need to check it out before replacing it (in person or via mail). I then contacted executive customer service since I wasn't given the option to do an RMA the first two times and they told me it may be several days. potentially a week before its mailed back, checked and then either repaired or a new refurb is sent out and since stores don't stock refurbs it NEEDS to be sent in in order to be replaced.

    Has this happened to anyone? Should I get another refurb and be treated like a 2nd rate Apple owner for the life of the machine? The situation seems a little ridiculous or maybe I am just frustrated, but a dead machine sent to me, now becoming my headache seems a little crappy.

    Its time like these I wish Apple had the same policy as Amazon (send defective item back within 30 days, new item sent immediately).
     
  2. jroller macrumors regular

    Joined:
    Jul 24, 2008
    Location:
    Charleston, SC
    #2
    Sorry to hear that... I have always been a big fan of the refurbs. I have bought them and recommended them with regularity. Your situation is ridiculous, but I wouldn't hesitate to buy another refurb.

    I've purchased over 30 macs in the last eight years, many refurbs. The only real lemon I ever bought was my daughter's (new, not refurbed) iMac that she got one Christmas. I should have pushed for a replacement for her, but never did. Lesson learned.
     
  3. rozwell thread starter macrumors regular

    Joined:
    Apr 17, 2004
    #3
    So I came home tonight and being so desperate I tried it again. I kid you not, it started up, allowed me to transfer my files from an old machine and I am not writing this post on it. Its by far the most bizarre experience especially since I called local Apple Certified repair places and executive customer service. Lets hope it holds out!
     
  4. mastershakess macrumors 6502

    Joined:
    May 14, 2008
    Location:
    Bel Air, MD
    #4
    May still want to have it checked out, something may be loose from shipping.
    If I were you I would ask to have the apple store take a look at it for you.

    Best of luck!
     
  5. zackkmac macrumors 6502a

    Joined:
    Jul 7, 2008
    Location:
    Tulsa
    #5
    I ordered a refurb 24", got a DOA and had a replacement the day after I sent my old one with FedEx. So it shouldn't take long at all if you have to exchange it.
     

Share This Page