iMac does not accept discs

Discussion in 'iMac' started by DoctorRamen, Sep 26, 2010.

  1. DoctorRamen Guest

    DoctorRamen

    Joined:
    Oct 9, 2009
    #1
    Hello everyone,
    I just got off the phone with Apple support and I was told I should bring in my iMac to an apple store to get it checked out. However, I am EXTREMELY busy. So in the meantime I was wondering if anyone could help fix this issue:
    I have a brand new iMac literally purchased a month ago, 21.5", when I insert a disc it keeps it for about three seconds and pops it right out, the disc does not even register with my computer.
    Is there anyway to fix this without having to go all the way to the Apple store (I don't own a car).
    Thanks,
    Alex
     
  2. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #2
    Im sure you are, but are you putting the disk in facing the right way?
     
  3. AAPLaday Guest

    AAPLaday

    Joined:
    Aug 6, 2008
    Location:
    Manchester UK
    #3
    Has it ever accepted a disc? Is it a software disc or a blank one you are trying to insert? Could be a faulty dvd drive
     
  4. DoctorRamen thread starter Guest

    DoctorRamen

    Joined:
    Oct 9, 2009
    #4
    Text/graphics facing me, correct? I tried both way to make sure I was doing it right and nothing works.

    I've never attempted to insert a disc before, it's a DVD. However, I also tried inserting the install discs that came with the Mac and a Music CD, neither of them worked.
     
  5. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #5
    Have you tried an SMC
    and PRAM resets?
     
  6. DoctorRamen thread starter Guest

    DoctorRamen

    Joined:
    Oct 9, 2009
    #6
    No, I have not. Should I do both at once?
    Thank you to everyone that has been posting.
     
  7. DoctorRamen thread starter Guest

    DoctorRamen

    Joined:
    Oct 9, 2009
    #7
    Okay, I have done both. Nothing helped. I appreciate your input though.
     
  8. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #8
    I cannot help you anymore from behind my computer screen. I would take Apple's advice and make an appointment with a Genius. Good luck.
     
  9. DoctorRamen thread starter Guest

    DoctorRamen

    Joined:
    Oct 9, 2009
    #9
    That's a shame. Thank you anyways! :]
     
  10. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #10
    Sorry but welcome to the world of Apple. My new 27" scratched every CD in my collection!
     
  11. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #11
    NOt saying that you don't have a problem, but I would think that you are in the minority. Have you spoke to Apple about it?
     
  12. macintoshtoffy macrumors 6502a

    macintoshtoffy

    Joined:
    Jul 1, 2009
    Location:
    New Zealand
    #12
    I had a similar issue with my iMac and there is no trick to fix it - your drive is broken and needs to be replaced.
     

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