iMac Dust under glass

Discussion in 'iMac' started by PokerGuy, Oct 13, 2010.

  1. PokerGuy macrumors member

    Sep 14, 2010
    I just received a replacement iMac as the original one had a couple of what seemed to be dead pixels, and some dust under the glass in a couple of spots.

    Well after switching it on and starting to transfer my files, the first thing I see is a large speck of dust under the glass which is even more annoying than what I had on the original screen.

    I haven't done a full pixel test yet, but if it turns out to be just this one speck of dust under the glass, is there anything that I can do to dislodge it myself, or is this one also going to have to be returned?

    I mean there is no way I am prepared to live with it.

    What I do not understand is how these are being allowed to ship in this state? I mean you don't even have to turn the thing on to see this speck!

    Has anyone else had repeated problems with this, and how many times have you/will they let you/send them back?

    It is such a hassle I think I only have one more in me before I give up. Which will be ridiculous as I love everything about the computer itself.

    Any thoughts?
  2. pt0016 macrumors regular


    Jul 9, 2010

    You can easily take off the glass on the new iMac's, with suction caps - quick google / mroogle, and then wipe with the supplied microfibre, it doesn't void warranty, unless you break something.

    Cheers :apple:
  3. Iamthinking Suspended

    Jul 31, 2010
    Dust happens

    You know the old saying?

    Pry the glass off. Use a suction cup for easiest removal (one on each side at the top). Wipe the dust away.

    It likely won't be the last time you need to do this, as "dust happens".

  4. PokerGuy thread starter macrumors member

    Sep 14, 2010
    Ya I guess I will have to try this, assuming I don't find any dead pixels anyway.

    Still seems totally ridiculous that they send them out in this state.
  5. mmomega macrumors demi-god


    Dec 30, 2009
    DFW, TX
    My car had one tire with 2 less lbs of air in it than the other tires. Return the car or pump up the tire myself..... I think it's BS I am in that position to decide.

    Don't even need suction cups really, just get your fingernail or a credit card between the glass just enough to break the magnetic hold, it'll come right off. Can O' Air or the little polishing cloth that comes with the computer will make quick work of that dust spec.
  6. mjsmke macrumors 6502a

    Mar 2, 2010
    Refarding the dead pixel issue. I returned 4 before just giving up and slashing out on a Mac Pro.

    I also can't belive Apple has this poor quality control. All the Macs are tested and turned on before shipping so they must be ignoring the screens
  7. WilliamG macrumors G3

    Mar 29, 2008
    Frustrating, yes, but when you become aware of what it would take to have a completely dust-free system, it becomes more "acceptable" (though far from ideal). It really is easy to remove the glass from the iMac, though make sure to be quick about it so that more dust doesn't get in!
  8. Btom macrumors 6502a

    Nov 19, 2009
    Yes, iMac starts to be a do-it-yourself (or "some disassembly required") kind of product.
    How you can even suggest something like this for a new, "posh" product?
    Tighten the screws on Yugo - maybe. But having to clean a brand new MAC is sad and ridiculous (I can't decide which one comes first).

    Tom B.
  9. Iamthinking Suspended

    Jul 31, 2010
    Lighten up Tom

    Hey Man,

    I share your frustration with the qc of the imacs these days, but this is a pretty minor deal. There's no "disassembly" required. No screws loose. It's a piece of glass held with a magnet. Perhaps Apple could/should make it clear that dust can (and will) get under the glass and it's easy to remove and clean (i.e. it's not a "sealed" deal for a reason). Dust loves computers- it's a fact of life. I haven't met a computer that I didn't have to dig/blow dust out of on a regular basis. To use your car analogy, even the most "posh" Bentley gets a bit of grease, grime, and dust on the motor; so grab a rag and wipe it off, forchristsake.

    Seriously dude, get a grip. It's just a piece of glass. :)

  10. cobrasneverdie macrumors member

    Jul 27, 2010
    that will suck if one spec of dust becomes two or more when you pry open the glass. I got a refurbished 27' and I am afraid to open the darn thing and have more then one spec of dust to look at.

    good luck
  11. iread macrumors member

    Jul 30, 2010
    I got two brand new B.T.O. 21.5" i5 iMac computers with dust or white fabric threads under the glass and also the glass is really smeared under the glass as if they had been badly cleaned ..
    One also has a yellow monitor on the whole left side :mad:
  12. PokerGuy thread starter macrumors member

    Sep 14, 2010
    It is obviously totally ridiculous for them to be sent out in this condition, and everyone I have spoken to at Apple not only agrees with this, but have told me specifically NOT to try to do this myself.

    The problem must lie with a 3rd party operation that checks them before they get shipped. Whoever these muppets are though no-one seems to want to admit to. You can see the marks without even turning it on, and anyone looking at the screen for more than a second or 2 would automatically notice it.

    Surely to help them out by fixing the problem yourself is just enabling them to continue not having proper control. Who knows what they will decide not to check next?
  13. IndustrialSpace macrumors 6502a

    Dec 31, 2009
    Personally, I feel its not right to sell such an expensive computer with debris floating around inside the screen. My opinion is that this has something to do with putting in a new screen in a returned unit and selling it as new.

    It seems that those who order a new iMac and request a replacment due to the yellow tint and gray bar, end up getting what looks like a refurbished iMac. It just isnt fair.

    I would recommend returning for a full refund and placing the order a week later. This way, you will get a new machine and youre not sent a refrub as a replacement.

    Im surprised people dont know this with many electronics. Wehn you return it they send you a refurbished unit. Not an entirely new one. Someone should really check this out. Its no coincidence that the replacements seem to have the tell tale signs of prior owners. I would inspect the casing as some have scuff marks and finger prints.

    Best of luck.

    I wont be buying this genration iMac. Too many problems.

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