IMac freezes when using Safari

[jjk454ss]

I haven't been able to look at this yet, but I have someone asking me for help with an iMac. Its a core2duo, upgraded from 2gb to 4. And from 320 to 500 on the had. It has a clean install of Snow Leopard. I bought this used for my dad, so I don't really know much about the machine. Anyway, he keeps telling me it is freezing up on him, usually(I think always), when using Safari. He gets the spinning beach ball, and I don't know how much time he gives it before he forces it to shut down by holding the power button.

He has a very slow, crappy, wireless Internet provider. Is it possible Safari is just having issues because the pages are loading too slowly?

I am hoping to look at it soon, but wanted some ideas on what to look for/at when I go over there.

 

[FurryFoxMacuser]

What version of lion are you running? I had this problem when I was running lion 10.1.7 and then did the upgrade to 10.2.7 and everything has been fine since then.

 

[jjk454ss]

It has the latest Snow Leopard on it, but I was thinking of upgrading it o Lion.

 

[Spike88]

As a suggestion, download/install/use Firefox as default Web browser. If it works, you know its Safari application problem. If it hangs with Firefox, its probably a non Safari problem.

If Safari is proven the problem, suggest looking at its System - Extensions. Disable and/or remove its extensions. See if that helps further diagnose the iMac system hangs. If corrupted Safari file (due to a HDD problem), perhaps deleting Safari and downloading new version (using Firefox application) might fix it?

If wondering, my iMac uses SL & Safari (and recommended patches on both) and it works great. No need to upgrade to Lion - unless you really have to.

Hope this helps...

 

[jjk454ss]

As a suggestion, download/install/use Firefox as default Web browser. If it works, you know its Safari application problem. If it hangs with Firefox, its probably a non Safari problem.

If Safari is proven the problem, suggest looking at its System - Extensions. Disable and/or remove its extensions. See if that helps further diagnose the iMac system hangs. If corrupted Safari file (due to a HDD problem), perhaps deleting Safari and downloading new version (using Firefox application) might fix it?

If wondering, my iMac uses SL & Safari (and recommended patches on both) and it works great. No need to upgrade to Lion - unless you really have to.

Hope this helps...

Thank you. I did recommend that he download Firefox, but he doesn't use it because hits bookmarks are in Safari. But I will keep your suggestions in mind when I get over to look at it. Thanks again.