IMac freezes when using Safari

Discussion in 'iMac' started by jjk454ss, Nov 19, 2011.

  1. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #1
    I haven't been able to look at this yet, but I have someone asking me for help with an iMac. Its a core2duo, upgraded from 2gb to 4. And from 320 to 500 on the had. It has a clean install of Snow Leopard. I bought this used for my dad, so I don't really know much about the machine. Anyway, he keeps telling me it is freezing up on him, usually(I think always), when using Safari. He gets the spinning beach ball, and I don't know how much time he gives it before he forces it to shut down by holding the power button.

    He has a very slow, crappy, wireless Internet provider. Is it possible Safari is just having issues because the pages are loading too slowly?

    I am hoping to look at it soon, but wanted some ideas on what to look for/at when I go over there.
     
  2. FurryFoxMacuser macrumors member

    FurryFoxMacuser

    Joined:
    Oct 18, 2011
    #2
    What version of lion are you running? I had this problem when I was running lion 10.1.7 and then did the upgrade to 10.2.7 and everything has been fine since then.
     
  3. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #3
    It has the latest Snow Leopard on it, but I was thinking of upgrading it o Lion.
     
  4. Spike88 macrumors 6502a

    Joined:
    Jan 25, 2010
    #4
    As a suggestion, download/install/use Firefox as default Web browser. If it works, you know its Safari application problem. If it hangs with Firefox, its probably a non Safari problem.

    If Safari is proven the problem, suggest looking at its System - Extensions. Disable and/or remove its extensions. See if that helps further diagnose the iMac system hangs. If corrupted Safari file (due to a HDD problem), perhaps deleting Safari and downloading new version (using Firefox application) might fix it?

    If wondering, my iMac uses SL & Safari (and recommended patches on both) and it works great. No need to upgrade to Lion - unless you really have to.

    Hope this helps...
     
  5. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #5
    Thank you. I did recommend that he download Firefox, but he doesn't use it because hits bookmarks are in Safari:eek:. But I will keep your suggestions in mind when I get over to look at it. Thanks again.
     

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