Hi A friend brought an iMac from pc world a year ago (it's been in storage) and I'm setting it up for her. it's all plugged in and when I turned it on it came up with a vista page asking for a password that uses the store number - we entered the appropriate store number but it didn't work - we tried several other options... ie the usual types ie: password, customer number, order number etc but nothing. the reset password option asks for a password reset disc but we don't have this - I'm assuming that PC world tech guys have that (?) The imac came with no discs or paperwork at all so we don't even have the restore CDs. I would like to know if there is a way to bypass this screen? I tried safe mode but still got the password screen. we might have to go to pcworld to ask them to sort it but as they can be a right pain I'm trying to see if anyone else has had this problem and what did they do to solve it. I've never seen this sort of thing from PC world and I have brought PC's and macs from them before and so have friends - this is a first for seeing a password just to get into the computer/set-up! Thanks for any advice you can give.