In July, my iMac 27" i7 suddenly had problems. Seemed to be the GPU gone bust, as discussed in this thread: http://forums.macrumors.com/showthread.php?t=1414398 Well, I brought it to the geniuses at the Apple Store at IFC Mall in Hong Kong. Then the fun began. First it took over a week before they got back me to with an update. That's ok. Then eventually I got a call saying I could pick it up, after another week. So I went to the store. They had replaced the video card and also replaced the screen (the latter, I didn't have to pay for so I thought that was good). We started up the machine just to make sure. Well, immediately as it started, the machine was totally not functional with visual distortions and so forth. Quite annoying as I was about to pay and bring it with me. So another 5-6 days passed. Got email from Apple saying it was ready to pick up, and also phone calls. Was about to travel over there to get it but thought I'd call first to ask what they had done differently this time. Then I talked to 2-3 different people and they all seemed clueless. Eventually talked to a manager who said it was a mistake and I can't come and pick it up after all. They need to check some more was what he said. Ok.. Another 4-5 days, they sent me email saying I could pick it up. If I logged in to check my repair status it said it was ready. Also, I had received 3 different repair ID's in the process. I called them again, and they confirmed it was ready to go. At Apple, they started it up, and it looked ok this time. Their paperwork was a mess and when I asked if they could tell me the repair history, they couldn't. Eventually they told me that they had replaced the video card and screen, but couldn't confirm if they had done it twice. From what I could tell from the papers, it seemed that they had not replaced it the first time. BUT.. they were actually going to charge me for a new video card the first time I was there!! Anyway, I let it go as I need it for freelance work I do from home and I was basically loosing money here. I paid and left. After spending most of a weekend re-installing everything, setting up all my resources, font management, plug-ins and so forth, it all seemed good. Now, last night, a bit over a month since I took it to Apple. THE PROBLEM CAME BACK. Visual distortion. Can't be used. I'm very disappointed with this whole thing. If I bring it back, it'll just be another few weeks of no solution and not knowing if the problem is fixed and/or if it will come back in the middle of a project. With all the Apple products I've bought over the years, and since convincing my studio to go Mac instead of PC 5 years ago, we've bought about 12 Mac Pro's, some fully specced 12'cores. And not to mention all the friends over the years I've convinced to get Apple. This feels like a slap in the face. Not sure what to do next. I think Apple should just give me a new iMac to resolve this. If they approach this the way they've done so far, I'm prepared to make a lot of fuss. Who will listen? Probably nobody. But I certainly will. Very frustrated long time Apple user. P.S: It's not under Apple Care.