iMac i7 Recall rumor?

catharsis

macrumors newbie
Original poster
Sep 18, 2008
20
0
I've been waiting to hear more about the i7 issues before buying one and when I was at a local Mac reseller here in New Zealand I asked the sales assistant about their level of sales of the i7 vs the number of returns.
His reply surprised me.
He said "Don't buy one for a month or so." and that just yesterday Apple had told them that they will be recalling the i7 and that they will likely make an announcement either in the next few days or at some announcement/conference that is scheduled for late January.
He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
I was quite surprised so I didn't take note of his exact words at the time but this was the main point of the conversation.

So I don't know if I should believe this, it doesn't seem like some sales assistant in NZ would know this before the rest of the world but I'm wondering if anyone has heard the same thing?
 

powerbook911

macrumors 68040
Mar 15, 2005
3,734
158
It would be hard to believe as overheating is not an issue that you see dominate the forums.

Usually retailers don't know too much, but that always beg the question, where do they come up with the stuff?

I wouldn't read too much into it.
 

Sir Cecil

macrumors 6502a
Mar 31, 2008
793
0
I've been waiting to hear more about the i7 issues before buying one and when I was at a local Mac reseller here in New Zealand I asked the sales assistant about their level of sales of the i7 vs the number of returns.
His reply surprised me.
He said "Don't buy one for a month or so." and that just yesterday Apple had told them that they will be recalling the i7 and that they will likely make an announcement either in the next few days or at some announcement/conference that is scheduled for late January.
He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
I was quite surprised so I didn't take note of his exact words at the time but this was the main point of the conversation.

So I don't know if I should believe this, it doesn't seem like some sales assistant in NZ would know this before the rest of the world but I'm wondering if anyone has heard the same thing?

Who is the reseller? I'd like to contact them.
 

catharsis

macrumors newbie
Original poster
Sep 18, 2008
20
0
powerbook911:
As I understand it, overheating would cause video issues such as blackouts and flickering though?
I've seen this on overclocked vid cards for years.
 

catharsis

macrumors newbie
Original poster
Sep 18, 2008
20
0
Who is the reseller? I'd like to contact them.
I really didn't want to say for that exact reason.
I really don't want the guy to get loads of trouble if he either let something slip OR was just talking out his rear end.
 

aristobrat

macrumors G5
Oct 14, 2005
12,247
1,315
I really didn't want to say for that exact reason.
I really don't want the guy to get loads of trouble if he either let something slip OR was just talking out his rear end.
Apple's produced machines with more issues than the recent iMacs. With the exception of personal safety issues (i.e. exploding laptop batteries), I don't think they've ever done a recall before. They'll fix them as they're brought in for service, and I've seen then extend the included warranty, but I think that's about it...
 

Sir Cecil

macrumors 6502a
Mar 31, 2008
793
0
More likely his boss told him to sell the other iMac models they have in stock and to dissuade people from special ordering i7s.
 

catharsis

macrumors newbie
Original poster
Sep 18, 2008
20
0
Yeah not to sure about that as the first thing I told the guy was that I'm only interested in the i7. That and the fact that they can order the i7 for me if I asked.

No, I think this rumor could be plain old fashioned bull crap.
 

ByteHawk

macrumors newbie
Jan 9, 2010
11
0
Belgium
The reseller I ordered my imac from told me the same thing, he said he had returned 4 imacs the week before and that there won't be an imac I7 for at least a month because of overheating issues and display issues. Also that the issue seems to be resolved but needs to go down the chain (manufacture->distribution)

That was a week ago.

I ordered with him and asked not to hurry, i'd rather have a perfect one.
 

FrizzleFryBen

macrumors 6502
Dec 14, 2009
397
6
Charlotte, NC
No problems here

After waiting patiently after buying day 1, our i7 iMac has had no problem at all other than the screen flicker..patched and fixed. We use it 10 hours a day to run Motion, FCP, Shake, and Maya 2010 among other normal programs. We have yet to have a single problem pushing the i7 and ATI 4850 non-stop all day to the max. I look forward to buying many more as we hire more! :D

BTW, Apple won't recall.
 

Btom

macrumors 6502a
Nov 19, 2009
571
0
It would be hard to believe as overheating is not an issue that you see dominate the forums.
Overheating of a secondary component(s), something which is not being monitored by sensors and was simply overlooked by Apple, could cause this kind of problems.

Tom B.
 

Ecoh

macrumors 6502a
Oct 30, 2009
650
23
USA
Most retailers want to sell what is in stock, perhaps this was a motive.

My i7 has run perfectly since I got it in mid-November. No flicker ever,(just yellow gradient) and it is running Aperture and CS4, iMovie almost full time. It went 2 days straight when transferring 7GB Aperture Library and other data from old computer at setup. The back of the case was so hot you could not touch it, I thought if it was going to burn out, I would let it burn out, better to know earlier than later. I really doubt overheating would be a problem

Will be waiting for the next announcement though, as I would like to get the yellow gradient on my screen fixed. Hope they find the cause soon.
 

JimKirk

macrumors 6502
Oct 6, 2009
442
0
My replacement machine is supposed to be shipped the 19th

At this point it does not look like it is going to happen.

I am so sick of Apple I am getting ready to just return the machine.

Their complete lack of information to consumers is the worst kind of customer service possible.

They might as well not have any customer service.
 

unamused

macrumors 6502
Oct 25, 2009
275
0
I highly doubt apple will actually have an official recall, or make any kind of announcement that their product is... :eek: flawed in anyway. Apple is too high any mighty to step down into the real world and admit their issues. They have to keep their hardcore fanbois happy by not admitting and problems. For the average mac user, a recall would probably help their reputation more then hurt it.

I honestly look more highly at a company that can admit they made a mistake, but fix it quickly. Obviously this has limits... if all their products are crappy and are constantly being recalled thats no good either *cough* american car companies *cough*
 

ma2ha3

macrumors regular
Mar 13, 2007
237
0
He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
QUOTE]

is imac 27 the biggest lemon apple ever made?

i hope they come out with a new imac 27 with better cooling and USB3 and blu ray burner. i am in, baby.
 

powerbook911

macrumors 68040
Mar 15, 2005
3,734
158
He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
QUOTE]

is imac 27 the biggest lemon apple ever made?

i hope they come out with a new imac 27 with better cooling and USB3 and blu ray burner. i am in, baby.

I agree. At this point, unless someone doesn't have a decent computer to use in the meantime, waiting until the first revision is making more sense.
 

ma2ha3

macrumors regular
Mar 13, 2007
237
0
I agree. At this point, unless someone doesn't have a decent computer to use in the meantime, waiting until the first revision is making more sense.
intel have open the way, 32nm i5 is out, they can call this an ugrade, and add usb3 on it, make it bigger, with bigger heatsink.

or they can keep pissing new user off by not changing the design of imac.

why alienate your customer?
 

TMRaven

macrumors 68020
Nov 5, 2009
2,099
1
iStat says my G5 iMac always hovers around 74c. If my computer hasn't had an overheating problem, then I don't see why the new iMacs do.

Might possibly be the way they arranged parts inside the machine, like if there's a metal component that's dissipating a lot of the heat right to the lcd panel itself-- I dunno.

Anyways, I hope the rumor is true. Because I would most certainly wait for an official fix from apple.
 

o2xygen

macrumors regular
Jan 25, 2009
141
0
On a side note, Im rather surprised at the amount of Kiwis on macrumors, I see them everywhere. We're taking over :p

On the main topic, its a rather interesting read. I think I will wait a bit longer before buying one. I wonder if the i5s will be affected?
 

bryng

macrumors member
Jan 5, 2003
78
0
Well as a good kiwi I also ordered an i7 iMac, on about the 4th of Jan. From a reseller rather than Apple. Expectation was about the end of the month, so we'll see.

There have been some uncharacteristically good deals on Apple machines here since Christmas (they're usually excluded from all promotions and finance deals), and I know for a fact that the new iMacs have been selling like crazy.

NZ resellers basically get any overflow of stock from Australia when demand is high, so I wouldn't be surprised if they are trying to manage demand by encouraging people towards easier-to-get models.

Resellers don't get told much by Apple here at all, so I'd be very surprised if the first we heard of a recall was from kiwiland. Still, we will see!
 

SilenceBe

macrumors regular
Oct 5, 2009
104
6
Belgium
I don't believe in a recall. But one thing I really found strange is that in the local Mediamarket (big german electronic concern that operates in different european countries) you can't buy any of the new iMacs. And they always have had stock.

Last week they had a pallet (literally) of those boxes and a big number of 27" and there is no way in hell they shifted that much imacs in one week. Even when they do a "get 100 euro when buying a mac sale", it doesn't go that fast.

But it could also be the case that the local mediamarkt has decided to take them out for the moment if the number of returns are high.