iMac i7 Recall rumor?

Discussion in 'iMac' started by catharsis, Jan 13, 2010.

  1. catharsis macrumors newbie

    Sep 18, 2008
    I've been waiting to hear more about the i7 issues before buying one and when I was at a local Mac reseller here in New Zealand I asked the sales assistant about their level of sales of the i7 vs the number of returns.
    His reply surprised me.
    He said "Don't buy one for a month or so." and that just yesterday Apple had told them that they will be recalling the i7 and that they will likely make an announcement either in the next few days or at some announcement/conference that is scheduled for late January.
    He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
    I was quite surprised so I didn't take note of his exact words at the time but this was the main point of the conversation.

    So I don't know if I should believe this, it doesn't seem like some sales assistant in NZ would know this before the rest of the world but I'm wondering if anyone has heard the same thing?
  2. powerbook911 macrumors 68040


    Mar 15, 2005
    It would be hard to believe as overheating is not an issue that you see dominate the forums.

    Usually retailers don't know too much, but that always beg the question, where do they come up with the stuff?

    I wouldn't read too much into it.
  3. Sir Cecil macrumors 6502a

    Mar 31, 2008

    Who is the reseller? I'd like to contact them.
  4. catharsis thread starter macrumors newbie

    Sep 18, 2008
    As I understand it, overheating would cause video issues such as blackouts and flickering though?
    I've seen this on overclocked vid cards for years.
  5. catharsis thread starter macrumors newbie

    Sep 18, 2008
    I really didn't want to say for that exact reason.
    I really don't want the guy to get loads of trouble if he either let something slip OR was just talking out his rear end.
  6. aristobrat macrumors G5

    Oct 14, 2005
    Apple's produced machines with more issues than the recent iMacs. With the exception of personal safety issues (i.e. exploding laptop batteries), I don't think they've ever done a recall before. They'll fix them as they're brought in for service, and I've seen then extend the included warranty, but I think that's about it...
  7. Sir Cecil macrumors 6502a

    Mar 31, 2008
    More likely his boss told him to sell the other iMac models they have in stock and to dissuade people from special ordering i7s.
  8. catharsis thread starter macrumors newbie

    Sep 18, 2008
    Yeah not to sure about that as the first thing I told the guy was that I'm only interested in the i7. That and the fact that they can order the i7 for me if I asked.

    No, I think this rumor could be plain old fashioned bull crap.
  9. ByteHawk macrumors newbie

    Jan 9, 2010
    The reseller I ordered my imac from told me the same thing, he said he had returned 4 imacs the week before and that there won't be an imac I7 for at least a month because of overheating issues and display issues. Also that the issue seems to be resolved but needs to go down the chain (manufacture->distribution)

    That was a week ago.

    I ordered with him and asked not to hurry, i'd rather have a perfect one.
  10. FrizzleFryBen macrumors 6502

    Dec 14, 2009
    Charlotte, NC
    No problems here

    After waiting patiently after buying day 1, our i7 iMac has had no problem at all other than the screen flicker..patched and fixed. We use it 10 hours a day to run Motion, FCP, Shake, and Maya 2010 among other normal programs. We have yet to have a single problem pushing the i7 and ATI 4850 non-stop all day to the max. I look forward to buying many more as we hire more! :D

    BTW, Apple won't recall.
  11. Btom macrumors 6502a

    Nov 19, 2009
    Overheating of a secondary component(s), something which is not being monitored by sensors and was simply overlooked by Apple, could cause this kind of problems.

    Tom B.
  12. Ecoh macrumors 6502a


    Oct 30, 2009
    Most retailers want to sell what is in stock, perhaps this was a motive.

    My i7 has run perfectly since I got it in mid-November. No flicker ever,(just yellow gradient) and it is running Aperture and CS4, iMovie almost full time. It went 2 days straight when transferring 7GB Aperture Library and other data from old computer at setup. The back of the case was so hot you could not touch it, I thought if it was going to burn out, I would let it burn out, better to know earlier than later. I really doubt overheating would be a problem

    Will be waiting for the next announcement though, as I would like to get the yellow gradient on my screen fixed. Hope they find the cause soon.
  13. JimKirk macrumors 6502

    Oct 6, 2009
    My replacement machine is supposed to be shipped the 19th

    At this point it does not look like it is going to happen.

    I am so sick of Apple I am getting ready to just return the machine.

    Their complete lack of information to consumers is the worst kind of customer service possible.

    They might as well not have any customer service.
  14. unamused macrumors 6502

    Oct 25, 2009
    I highly doubt apple will actually have an official recall, or make any kind of announcement that their product is... :eek: flawed in anyway. Apple is too high any mighty to step down into the real world and admit their issues. They have to keep their hardcore fanbois happy by not admitting and problems. For the average mac user, a recall would probably help their reputation more then hurt it.

    I honestly look more highly at a company that can admit they made a mistake, but fix it quickly. Obviously this has limits... if all their products are crappy and are constantly being recalled thats no good either *cough* american car companies *cough*
  15. ma2ha3 macrumors regular


    Mar 13, 2007
  16. powerbook911 macrumors 68040


    Mar 15, 2005
  17. ma2ha3 macrumors regular


    Mar 13, 2007
  18. Bryan Bowler macrumors 68040

    Sep 27, 2008
  19. catharsis thread starter macrumors newbie

    Sep 18, 2008
  20. tkboss88 macrumors member

    Dec 23, 2009
  21. TMRaven macrumors 68020


    Nov 5, 2009
    iStat says my G5 iMac always hovers around 74c. If my computer hasn't had an overheating problem, then I don't see why the new iMacs do.

    Might possibly be the way they arranged parts inside the machine, like if there's a metal component that's dissipating a lot of the heat right to the lcd panel itself-- I dunno.

    Anyways, I hope the rumor is true. Because I would most certainly wait for an official fix from apple.
  22. o2xygen macrumors regular

    Jan 25, 2009
    On a side note, Im rather surprised at the amount of Kiwis on macrumors, I see them everywhere. We're taking over :p

    On the main topic, its a rather interesting read. I think I will wait a bit longer before buying one. I wonder if the i5s will be affected?
  23. aristobrat macrumors G5

    Oct 14, 2005
    Yeah, I think that falls under "personal safety". ;)
  24. bryng macrumors member

    Jan 5, 2003
    Well as a good kiwi I also ordered an i7 iMac, on about the 4th of Jan. From a reseller rather than Apple. Expectation was about the end of the month, so we'll see.

    There have been some uncharacteristically good deals on Apple machines here since Christmas (they're usually excluded from all promotions and finance deals), and I know for a fact that the new iMacs have been selling like crazy.

    NZ resellers basically get any overflow of stock from Australia when demand is high, so I wouldn't be surprised if they are trying to manage demand by encouraging people towards easier-to-get models.

    Resellers don't get told much by Apple here at all, so I'd be very surprised if the first we heard of a recall was from kiwiland. Still, we will see!
  25. SilenceBe macrumors regular

    Oct 5, 2009
    I don't believe in a recall. But one thing I really found strange is that in the local Mediamarket (big german electronic concern that operates in different european countries) you can't buy any of the new iMacs. And they always have had stock.

    Last week they had a pallet (literally) of those boxes and a big number of 27" and there is no way in hell they shifted that much imacs in one week. Even when they do a "get 100 euro when buying a mac sale", it doesn't go that fast.

    But it could also be the case that the local mediamarkt has decided to take them out for the moment if the number of returns are high.

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