iMac i7 story (happy end)

Discussion in 'iMac' started by mistraldk, Jan 15, 2010.

  1. mistraldk macrumors member

    Joined:
    Nov 30, 2009
    #1
    Just to recap a story that started the 15th of November with an order of an i7 iMac and tell everyone how pleased I am with Apple's customer support.
    In short: I ordered a full spec iMac which arrived, flickered twice and then died completely. Replacement came: disco option was installed and it flickered like crazy. third iMac came which is YelloW, you can't miss it and it is annoying. The deliveries have been troublesome to some extend that all my neighbours have been bothered at least once while apple's policy is to absolutely NOT deliver anywhere except the correct address. Fortunately I have good neighbours. Also, every delivery had the tendency to shift final delivery date at the last moment. Not apples fault but UPS's and no disaster.

    At this point in time all my contact with the apple after sales department (the Netherlands) had been very good, they were very friendly and understanding. I needed to have a good think about what to do then, the options they offered were a fourth replacement (with a 100e coupon), a refund or macbook (pro). Since I wasn't looking for a laptop to start with I didn't go that way. My 'problem' a that time was that I had already been home for 5 days (deliveries and pick-ups) and was getting a bit fed up with the replacements with no sure solution out there.
    The customer service personnel told me they were receiving at least 5 returned iMac 27inches per person per day...not very encouraging.
    I did want to stay with apple due to the customer service so far and the fact that I did like osX (never had any problem with XP, ever, but after switching it's equal to me. For me it isn't increadible or amazing but it works and I like it)

    After some deliberation I sent an email (neat, short, to the point) to sjobs@apple.com. To my amazement in two days I was called by Apple exec. relations in Ireland who were amazing. Extremely friendly, understanding and willing to help me out. In the end I offered to buy a macbook for the time being and order a new iMac as soon as there is a problem-free generation. This wasn't their favorite but after some negotiation I have just ordered a macbook, at a good price for european standards, and will be sending my iMac to their Irish lab for research. As soon as the new generation is 'out' i'll be able to sell the macbook and end up (cost-neutral) with the iMac i always wanted.

    The summary:
    - The customer service has been excellent throughout the process
    - Unfortunately the people are let down by this product
    - the combination of the very promising product (the iMac i7 is an amazing product, if it is free of problems...) and excellent, thinking, friendly support has resulted in me buying another mac and I will definately buy more in the future!

    (pfew, long story but after the initial disappointment with the consecutive iMacs I'm happy with the solution!)
     
  2. Airforcekid macrumors 65816

    Airforcekid

    Joined:
    Sep 29, 2008
    Location:
    United States of America
    #2
    Thats amazing that many would fail I would have choose a MacBook Pro would have held more value for not much more money.
     
  3. rnelan7 macrumors 6502

    rnelan7

    Joined:
    Nov 9, 2009
    Location:
    Boise
    #3
    Is there a possibility that some problems could occur during shipping? Especially with UPS. I ordered a xbox last year on line and it arrived with a hole in the box from apparent mishandling. Sure enough, the hard drive did not work and the game included was cracked. I could very well be wrong but does anyone else think this is a possibility?
     
  4. PrinceAvalon macrumors member

    Joined:
    Jan 11, 2010
    Location:
    Hicksville, US of A Baby!!!!!!
    #4
    Maybe it depends where you live. Everyone says such horror stories of UPS from newegg but my box's came in pristine condition, no holes nothing nothing out of place and I ordered tens of thousands of stuff from newegg and it was practically all UPS cause I never tried to change shipping oops.

    But I don't see how FEDEX is really any better, whose to say people who work for them aren't a ss holes sometimes or won't have bad days and drive recklessly? I think it just boils to the luck of the draw so to speak. In my case, I guess I'm fortunate where I live cause UPS NEVER did anything bad from BB, newegg, Tiger etc... Amazon so....
     
  5. 124c41 macrumors member

    Joined:
    Jan 7, 2010
    #5
    oh , hell yes !
    i will not let anything more fragile than a piece of railroad track be shipped ups , they don't give a FRA what they do or how they do it...
    i had a windshield delivered with the box punched thru , the driver was a complete azzhole about it and actually threatened to give me problems with future deliveries if i complained...
    i hate ups...
     
  6. mistraldk thread starter macrumors member

    Joined:
    Nov 30, 2009
    #6
    Well, since this is just a replacement 'for the time being' i didn't mind it being the cheapest option. Also, the macbook pro's will be updated soon so I didn't feel they were as smart a choice at this point in time. Finally, the increase in price would be almost 50%...
     
  7. JimKirk macrumors 6502

    Joined:
    Oct 6, 2009
    #7
    I would not buy any macbook pros

    LOL so your happy ending is to get rid of it.

    You should rename the thread.

    They are due for a refresh in a short while.
     
  8. mistraldk thread starter macrumors member

    Joined:
    Nov 30, 2009
    #8
    my happy end is to get rid of this problem-riddled generation one in a cost-neutral way. It is fine for me to work on a macbook for a while.
    I can buy a snappy, fresh, problemfree rev. B as soon as they are available and sell the macbook for at least what I paid for it!
     

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