iMac keeps randomly rebooting. Please help with crash report.

ThibauldNL

macrumors newbie
Original poster
Oct 23, 2017
3
0
Netherlands
Hi Everyone,

As the title says, i'm having trouble with my iMac randomly rebooting. When it does i get the following message in a grey screen:

Your computer restarted because of a problem. Press a key or wait a few seconds to continue starting up.

After reboot IOS starts an error report which i'll post in the bottom of this message. I like to think of myself as pretty handy troubleshooting but this time i'm stuck as i can not decipher the error report. i'm quite sure it's a hardware issue, any help would be greatly appreciated!!

Actions taken :
  • Tried to run Apple hardware test to no avail.
  • Reinstalled the system trough backup partition. Retried to run AHT, no joy.
  • Downloaded El Capitan from app store.
  • Made bootable flash drive with disk maker X.
  • Removed partitions, formatted hard drive using disk utility.
  • Clean install El capitan with bootable usb, system still crashing
  • Installed OSX onto external usb drive, booted from usb drive. same story so it's probably not the HDD or software.

System specs :
Type : iMac 24" core 2 duo 3.06Ghz early 2009. 8 GB Ram and Geforce GT130 512MB.
Model : A1225 EMC2267/2134*
Serial : W89160JT250
Ordernumber : MB420LL/A
ID : 9,1
CPU : core 2 duo E8435
IOS : El Capitan 10.11.6


Error report 1:
Anonymous UUID: ............................:)


Sun Oct 22 13:35:50 2017


*** Panic Report ***

panic(cpu 0 caller 0xffffff80193ce6fa): Kernel trap at 0xffffff80193b5df5, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000010230000, CR4: 0x0000000000002660

RAX: 0x0000000000000001, RBX: 0xfffffea049538fe8, RCX: 0x0000000000000000, RDX: 0x0000000000000060

RSP: 0xffffff91246bb390, RBP: 0xffffff91246bb410, RSI: 0x00007fff79945000, RDI: 0xffffff8029336920

R8: 0x0000000000000001, R9: 0x0000000000000040, R10: 0xffffff802370be01, R11: 0xffffffffffffffbf

R12: 0x0000000006eca000, R13: 0xffffff8029336920, R14: 0xffffff802dc472e0, R15: 0x7463657469686372

RFL: 0x0000000000010206, RIP: 0xffffff80193b5df5, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 1


Backtrace (CPU 0), Frame : Return Address

0xffffff91246bb020 : 0xffffff80192dab52

0xffffff91246bb0a0 : 0xffffff80193ce6fa

0xffffff91246bb280 : 0xffffff80193ec563

0xffffff91246bb2a0 : 0xffffff80193b5df5

0xffffff91246bb410 : 0xffffff801937a2cc

0xffffff91246bb7a0 : 0xffffff80197d8e53

0xffffff91246bb7e0 : 0xffffff801954257b

0xffffff91246bb890 : 0xffffff8019717e05

0xffffff91246bb990 : 0xffffff8019820d04

0xffffff91246bbaa0 : 0xffffff801933da98

0xffffff91246bbaf0 : 0xffffff801933cb83

0xffffff91246bbb30 : 0xffffff8019348480

0xffffff91246bbd00 : 0xffffff801934debe

0xffffff91246bbf20 : 0xffffff80193cecef

0xffffff91246bbfb0 : 0xffffff80193ec475


BSD process name corresponding to current thread: ReportCrash


Mac OS version:

15G1011


Kernel version:

Darwin Kernel Version 15.6.0: Mon Aug 29 20:21:34 PDT 2016; root:xnu-3248.60.11~1/RELEASE_X86_64

Kernel UUID: E349749B-3303-3DDF-959C-B5885A0E1F6E

Kernel slide: 0x0000000019000000

Kernel text base: 0xffffff8019200000

__HIB text base: 0xffffff8019100000

System model name: iMac9,1 (Mac-F2218FA9)



System uptime in nanoseconds: 84873263116

last loaded kext at 42555945213: com.apple.driver.AppleBluetoothHIDKeyboard 181 (addr 0xffffff7f9b8d4000, size 16384)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 274.12

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleMikeyDriver 274.12

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.12.8

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleLPC 3.1

com.apple.nvidia.NVDAStartup 10.1.0

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1

com.apple.driver.AppleIRController 327.6

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.nvenet 2.0.22

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBOHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.6f1

com.apple.driver.AppleMultitouchDriver 304.12

com.apple.driver.AppleHIDTransport 5

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.2.3

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.usb.AppleUSBOHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3,06 GHz, 8 GB, SMC 1.45f0

Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D5341344758334D314131303636433720

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D5341344758334D314131303636433720

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD20EARX-00PASB0, 2 TB

Serial ATA Device: OPTIARC DVD RW AD-5670S

USB Device: USB Bus
USB Device: IR Receiver
USB Device: USB Bus
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: USB 2.0 Bus
USB Device: Built-in iSight
Thunderbolt Bus:
 

ThibauldNL

macrumors newbie
Original poster
Oct 23, 2017
3
0
Netherlands
My knowledge ends at the analyzing crash reports, any help would be greatly appreciated!!!
I can post a couple of crash reports if that helps..
 

BrianBaughn

macrumors 603
Feb 13, 2011
6,345
933
Baltimore, Maryland
Since it's crashing with a clean install we ought to be able to assume it isn't software related.

You have two sticks of 4GB RAM in there so take one out and see if it crashes. If "no", then you can guess it's the RAM you removed. If "yes", put it back in, take the other out, and retest.
 

ThibauldNL

macrumors newbie
Original poster
Oct 23, 2017
3
0
Netherlands
Since it's crashing with a clean install we ought to be able to assume it isn't software related.

You have two sticks of 4GB RAM in there so take one out and see if it crashes. If "no", then you can guess it's the RAM you removed. If "yes", put it back in, take the other out, and retest.
Hi Brian,

Thanks for your input! I have just removed one the 4GB ram sticks/banks, i'll let you know what happens.