iMac keyboard

[Twyntub]

I'm having dreadful trouble with my new iMac keyboard, purchased to go with my MacBook.

Some of the keys don't work. Other keys work occasionally. Touching the aluminium part of the keyboard causes the keyboard to go nuts and attempt to eject the CD or bring the dashboard in and out loads of times a second.

The trouble is, I'm in Spain and the UK support (keyboard bought in the UK) have sent me THREE replacements and EVERY time they send me a white Apple 'Pro' keyboard that looks like it should belong to an Apple II. The 'excuse' is that there are a lot of 'keyboards' on 'the system' and 'it's difficult to find the right one to send you'.

Here are, I believe, my options:

1) Destroy the keyboard in an incredibly violent way, putting the resulting video edited in iMovie onto YouTube. Donations go towards a new keyboard that works (I've never known a PC keyboard fail before, and I've never paid more than £6 for a keyboard before!!)

2) Write to Steve Jobs and ask him to bring the people in the UK support centre up to speed on their latest products, and inform them that the Apple II and its peripherals don't sell much anymore.

3) Just go out and buy a new keyboard accepting that Apple support is rubbish compared to HP, Acer and Dell...

Answers on a postcard?

 

[Makosuke]

Well, based on the description of the problem, your keyboard is obviously seriously broken--shorted, I assume, to the aluminum frame so it's drastically misbehaving. Just to check, though, do the replacement keyboards you've gotten work properly? (Just checking to make sure it's not your computer.)

What you might try when you call support is telling them the exact model number of the keyboard. It should say on the back, but if you can't find it you could also go to the Apple online store and find it there (they don't seem to display model numbers on the shopping pages, but if you add an item to your cart and then go to the "edit cart" screen you should see the model number). It's MB110LL/A in the US, but that may differ.

That's a real shame, though.