iMac locking up but can boot in Safe Mode HELP!!

Discussion in 'iMac' started by Mikebike125, Nov 15, 2015.

  1. Mikebike125 macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #1
    I am about at my wits end and don't know what to do. I have a late 2007 iMac 7,1 that had symptoms of freezing and locking up with Mavericks on it. I was told the Hard Drive might be going so I replaced it (it was under warranty) but the same symptoms occurred... Locking up where the mouse pointer moves but you can't click on anything. Then when you do a hold the power button down reboot, it never fully boots up and the screen stays gray. I then booted up into Safe mode and downloaded El Capitan and installed that in hopes of it fixing this problem. To no avail, the computer locked up a day after I loaded Cap on it. I can however hold the Shift key down and boot into Safe mode and everything works but slower. Does anybody have any idea what is wrong with my computer???? We really can't afford a new one right now.

    Thanks in advance.
     
  2. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #2
    Is there any way to have OSX show what it is loading and what it is getting hung up on?
     
  3. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #3
    Activity monitor will show which processes are using CPU and RAM.

    It sounds like you have a rogue app on there that is not compatable your best bet would be to do the clean install and load them back one at a time.
     
  4. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #4
    I was hoping on a way that I wouldn't have to reload everything to determine what was wrong. I am sure that if I reloaded each item one by one that would require some testing period of a day minimum between apps loaded because my computer usually runs fine for a day before it locks up. That would take a long time unless one of the first apps I tried was the culprit. That was why I was hoping there was some sort of Log report that OSX makes if it has a problem. Does it?
     
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #5
    This is a good troubleshooting step. Safe mode stops all login and startup or launch items from running. So if it works fine in safe mode and not otherwise, that proves your issue is a conflict with a third party utility or app running at startup.

    Those items are stored in the Users and Groups section for your account and also in the following folders. The ~ is your personal user account folder.

    Code:
    ~/Library/LaunchAgents
    /Library/LaunchAgents
    /Library/LaunchDaemons
    /Library/StartupItems
    Try running the app Etrecheck. It will create an anonymized report that shows everything running. Post the output of that report here and we may be able to help you narrow down the culprit.

    You could also try looking in Console app for log entires at the exact time and date this occurs for tips.
     
  6. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
  7. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #7
    I thought that might be the case. Although my computer skills are limited, I thought that if I could start it in safe mode and it then runs OK, that there must be something loading at startup that was causing problems. This made me think the whole problem is software related and not my iMac dying.
     
  8. Mikebike125, Nov 16, 2015
    Last edited: Nov 17, 2015

    Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #8
    EtreCheck version: 2.6.3 (223)
    Report generated 11/16/15, 9:56 PM
    Runtime 5:32
    Download EtreCheck from
    http://etresoft.com/etrecheck

    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.

    Hardware Information: (What does this mean?)
    iMac (20-inch, Mid 2007)
    [Click for Technical Specifications]
    [Click for User Guide]
    iMac - model: iMac7,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
    [Click for upgrade instructions]
    BANK 0/DIMM0
    2 GB DDR2 SDRAM 667 MHz ok
    BANK 1/DIMM1
    2 GB DDR2 SDRAM 667 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n

    Video Information: (What does this mean?)
    ATI,RadeonHD2600 - VRAM: 256 MB
    iMac 1680 x 1050

    System Software: (What does this mean?)
    OS X El Capitan 10.11.1 (15B42) - Time since boot: about one day

    Disk Information: (What does this mean?)
    ST2000DX001-1CM164 disk0 : (2 TB) (Rotational)
    EFI (disk0s1) <not mounted> : 210 MB
    iMac HD (disk0s2) / : 2.00 TB (1.39 TB free)
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    USB Information: (What does this mean?)
    Apple Computer, Inc. IR Receiver
    Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)
    Apple, Inc. Keyboard Hub
    Apple, Inc Apple Keyboard
    Apple Inc. Built-in iSight
    Seagate Backup+ Desk 3 TB
    EFI (disk1s1) <not mounted> : 315 MB
    Seagate Partition1 (disk1s2) /Volumes/Seagate Partition1 : 2.50 TB (1.63 TB free)
    Recovery HD (disk1s3) <not mounted> [Recovery]: 784 MB
    Other SeaPAR (disk1s4) /Volumes/Other SeaPAR : 500.01 GB (499.52 GB free)

    Gatekeeper: (What does this mean?)
    Mac App Store and identified developers

    Kernel Extensions: (What does this mean?)
    /System/Library/Extensions
    [not loaded] com.olympus.CamBlockCommandsDevice (2.0.0) [Click for support]
    [not loaded] com.olympus.CamBlockCommandsDeviceUP (2.0.0) [Click for support]
    [not loaded] com.roxio.BluRaySupport (1.1.3) [Click for support]

    /System/Library/Extensions/OlympusDSCDriver.kext/Contents/PlugIns
    [not loaded] com.olympus.CamFWSerialBusProtocolTransport (2.0.0) [Click for support]
    [not loaded] com.olympus.CamUSBMassStorageClass (2.0.0) [Click for support]

    /Volumes/Seagate Partition1/Applications/Popcorn.app
    [not loaded] com.roxio.TDIXController (1.6) [Click for support]

    /Volumes/Seagate Partition1/Applications/TemperatureMonitor.app
    [not loaded] com.bresink.driver.BRESINKx86Monitoring (2.0) [Click for support]

    Startup Items: (What does this mean?)
    BRESINKx86Monitoring: Path: /Library/StartupItems/BRESINKx86Monitoring
    Startup items are obsolete in OS X Yosemite

    System Launch Agents: (What does this mean?)
    [killed] com.apple.AssetCacheLocatorService.plist
    [killed] com.apple.CallHistoryPluginHelper.plist
    [killed] com.apple.CallHistorySyncHelper.plist
    [killed] com.apple.EscrowSecurityAlert.plist
    [killed] com.apple.FolderActionsDispatcher.plist
    [killed] com.apple.cloudphotosd.plist
    [killed] com.apple.coreservices.appleid.authentication.plist
    [killed] com.apple.icloud.fmfd.plist
    [killed] com.apple.photolibraryd.plist
    [killed] com.apple.scopedbookmarkagent.xpc.plist
    [killed] com.apple.security.cloudkeychainproxy.plist
    [killed] com.apple.security.idskeychainsyncingproxy.plist
    [killed] com.apple.telephonyutilities.callservicesd.plist
    [killed] com.apple.warmd_agent.plist
    14 processes killed due to insufficient RAM

    System Launch Daemons: (What does this mean?)
    [killed] com.apple.AssetCacheLocatorService.plist
    [killed] com.apple.audio.systemsoundserverd.plist
    [killed] com.apple.icloud.findmydeviced.plist
    [killed] com.apple.ifdreader.plist
    [killed] com.apple.periodic-daily.plist
    [killed] com.apple.tccd.system.plist
    [killed] com.apple.wdhelper.plist
    [killed] com.apple.xpc.smd.plist
    8 processes killed due to insufficient RAM

    Launch Daemons: (What does this mean?)
    [loaded] com.adobe.fpsaud.plist [Click for support]
    [loaded] com.barebones.bbedit.plist [Click for support]
    [loaded] com.bombich.ccc.plist [Click for support]
    [running] com.bombich.ccchelper.plist [Click for support]
    [running] com.fitbit.galileod.plist [Click for support]
    [loaded] com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

    User Launch Agents: (What does this mean?)
    [loaded] com.adobe.ARM.[...].plist [Click for support]
    [loaded] com.google.keystone.agent.plist [Click for support]

    User Login Items: (What does this mean?)
    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    iSyncr Application (/Volumes/Seagate Partition1/Applications/iSyncr.app)
    FreeMemory Application Hidden (/Applications/FreeMemory.app)
    OpenDNS Updater-1 Application Hidden (/Applications/OpenDNS Updater-1.app)
    Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
    CCC User Agent Application (/Applications/Carbon Copy Cloner-2.app/Contents/Library/LoginItems/CCC User Agent.app)
    WDDriveManagerStatusMenu UNKNOWN Hidden (missing value)

    Other Apps: (What does this mean?)
    [running] com.JRTStudio.iSyncrWiFi.113952
    [running] com.apple.xpc.launchd.oneshot.0x1000000b.EtreCheck
    [running] com.bombich.cccuseragent.48352
    [running] com.fitbit.GalileoMenubar.114912
    [running] com.google.android.mtpagent.114592
    [running] com.opendns.OpenDNS_Updater.71072
    [running] com.rockysandstudio.FreeMemory.54112
    [loaded] com.rockysandstudio.FreeMemory.FreeMemoryLaunchHelper

    Internet Plug-ins: (What does this mean?)
    DirectorShockwave: Version: 11.5.1r601 [Click for support]
    Default Browser: Version: 601 - SDK 10.11
    Flip4Mac WMV Plugin: Version: 2.4.1.4 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.16 [Click for support]
    FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 19.0.0.245 - SDK 10.6 Cannot contact Adobe
    iPhotoPhotocast: Version: 7.0
    SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 10.1.16 [Click for support]
    NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 45 Check version

    3rd Party Preference Panes: (What does this mean?)
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]

    Time Machine: (What does this mean?)
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
    iMac HD: Disk size: 2.00 TB Disk used: 609.64 GB
    Destinations:
    Data [Network]
    Total size: 3.00 TB
    Total number of backups: 81
    Oldest backup: 7/23/14, 5:39 AM
    Last backup: 11/16/15, 8:17 PM
    Size of backup disk: Adequate
    Backup size 3.00 TB > (Disk used 609.64 GB X 3)

    Top Processes by CPU: (What does this mean?)
    2% WindowServer
    0% fontd
    0% cloudpaird

    Top Processes by Memory: (What does this mean?)
    556 MB kernel_task
    238 MB com.apple.WebKit.WebContent(2)
    152 MB Safari
    115 MB mdworker(6)
    115 MB mds_stores

    Virtual Memory Information: (What does this mean?)
    188 MB Free RAM
    3.82 GB Used RAM (1.09 GB Cached)
    123 MB Swap Used

    Diagnostics Information: (What does this mean?)
    Nov 15, 2015, 04:51:19 PM Self test - passed
    Nov 14, 2015, 07:46:47 AM ~/Library/Logs/DiagnosticReports/System Preferences_2015-11-14-074647_[redacted].crash
    Nov 14, 2015, 07:39:26 AM /Library/Logs/DiagnosticReports/droplet_2015-11-14-073926_[redacted].hang
    Nov 14, 2015, 01:21:52 AM /Library/Logs/DiagnosticReports/mds_stores_2015-11-14-012152_[redacted].crash
     
  9. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #9
    You have quite a few third party apps and utilities running there, but no one of them jumps out at me as a known trouble spot. Unfortunately, the only way to trouble shoot this is to just start removing some to narrow it down. Anything not from Apple that is "loaded" or "running" is a suspect.

    What I would do is use the Etrecheck report as a checklist and remove half the items at a time then see if that fixes it. Just keep removing half again each restart until you find the culprit. Just drag the items from the launch folder I listed earlier off to the Desktop so you can put it back later if you need to.
     
  10. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #10
    Are these the ones you are talking about??

    Other Apps:(What does this mean?)
    [running] com.JRTStudio.iSyncrWiFi.113952
    [running] com.apple.xpc.launchd.oneshot.0x1000000b.EtreCheck
    [running] com.bombich.cccuseragent.48352
    [running] com.fitbit.GalileoMenubar.114912
    [running] com.google.android.mtpagent.114592
    [running] com.opendns.OpenDNS_Updater.71072
    [running] com.rockysandstudio.FreeMemory.54112
    [loaded] com.rockysandstudio.FreeMemory.FreeMemoryLaunchHelper
     
  11. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #11
    Yes... but also all of these.

    Launch Daemons:(What does this mean?)
    [loaded] com.adobe.fpsaud.plist [Click for support]
    [loaded] com.barebones.bbedit.plist [Click for support]
    [loaded] com.bombich.ccc.plist [Click for support]
    [running] com.bombich.ccchelper.plist [Click for support]
    [running] com.fitbit.galileod.plist [Click for support]
    [loaded] com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

    User Launch Agents:(What does this mean?)
    [loaded] com.adobe.ARM.[...].plist [Click for support]
    [loaded] com.google.keystone.agent.plist [Click for support]

    User Login Items:(What does this mean?)
    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    iSyncr Application (/Volumes/Seagate Partition1/Applications/iSyncr.app)
    FreeMemory Application Hidden (/Applications/FreeMemory.app)
    OpenDNS Updater-1 Application Hidden (/Applications/OpenDNS Updater-1.app)
    Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
    CCC User Agent Application (/Applications/Carbon Copy Cloner-2.app/Contents/Library/LoginItems/CCC User Agent.app)
    WDDriveManagerStatusMenu UNKNOWN Hidden (missing value)
     
  12. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #12
    Where are these? Do I go into System Preferences and then Accounts in there or is this something I need to go into Finder for??
     
  13. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #13
    Some will be in the login section of your account under Users & Groups in System Prefs.

    The rest will be in Finder in the folders I listed. To easily get to each folder you can triple click the line below to select the path then right click and in the Services menu pick Reveal in Finder. That will open the folder in Finder. The Etrecheck report shows which section each is in.

    Code:
    ~/Library/LaunchAgents
    /Library/LaunchAgents
    /Library/LaunchDaemons
    /Library/StartupItems
     
  14. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #14
    I removed all I could find and the iMac was working for about a week and a half and then it started doing the same things (locked up with only the mouse pointer moving could not click on anything, would reboot in safe mode, then it might reboot normally but then only work for a short time and lock up again). I reloaded OSX and it worked for about 15 minutes and locked up again. Here is the current Etrecheck report. I would like to remove more items if required but I am having trouble finding out where on my computer to go to remove them. I currently have Activity monitor running showing what is occupying the CPU to maybe get a glimpse of what process ties it up when it fails. Here is the report. Does anything stick out?

    EtreCheck version: 2.6.4 (224)
    Report generated 11/29/15, 7:33 AM
    Runtime 5:38
    Download EtreCheck from
    http://etresoft.com/etrecheck

    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.

    Hardware Information: (What does this mean?)
    iMac (20-inch, Mid 2007)
    [Click for Technical Specifications]
    [Click for User Guide]
    iMac - model: iMac7,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
    [Click for upgrade instructions]
    BANK 0/DIMM0
    2 GB DDR2 SDRAM 667 MHz ok
    BANK 1/DIMM1
    2 GB DDR2 SDRAM 667 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n

    Video Information: (What does this mean?)
    ATI,RadeonHD2600 - VRAM: 256 MB
    iMac 1680 x 1050

    System Software: (What does this mean?)
    OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour

    Disk Information: (What does this mean?)
    ST2000DX001-1CM164 disk0 : (2 TB) (Rotational)
    EFI (disk0s1) <not mounted> : 210 MB
    iMac HD (disk0s2) / : 2.00 TB (1.39 TB free)
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    USB Information: (What does this mean?)
    Apple Inc. Built-in iSight
    Seagate Backup+ Desk 3 TB
    EFI (disk1s1) <not mounted> : 315 MB
    Seagate Partition1 (disk1s2) /Volumes/Seagate Partition1 : 2.50 TB (1.63 TB free)
    Recovery HD (disk1s3) <not mounted> [Recovery]: 784 MB
    Other SeaPAR (disk1s4) /Volumes/Other SeaPAR : 500.01 GB (499.52 GB free)
    Apple, Inc. Keyboard Hub
    Fitbit Inc. Fitbit Base Station
    Apple, Inc Apple Keyboard
    Apple Computer, Inc. IR Receiver

    Gatekeeper: (What does this mean?)
    Mac App Store and identified developers

    Kernel Extensions: (What does this mean?)
    /Applications/Popcorn.app
    [not loaded] com.roxio.TDIXController (1.6) [Click for support]
    /Applications/TemperatureMonitor.app
    [not loaded] com.bresink.driver.BRESINKx86Monitoring (2.0) [Click for support]
    /System/Library/Extensions

    [not loaded] com.olympus.CamBlockCommandsDevice (2.0.0) [Click for support]
    [not loaded] com.olympus.CamBlockCommandsDeviceUP (2.0.0) [Click for support]
    [not loaded] com.roxio.BluRaySupport (1.1.3) [Click for support]
    /System/Library/Extensions/OlympusDSCDriver.kext/Contents/PlugIns

    [not loaded] com.olympus.CamFWSerialBusProtocolTransport (2.0.0) [Click for support]
    [not loaded] com.olympus.CamUSBMassStorageClass (2.0.0) [Click for support]

    Launch Daemons: (What does this mean?)
    [loaded] com.bombich.ccc.plist [Click for support]
    [running] com.bombich.ccchelper.plist [Click for support]

    User Login Items: (What does this mean?)
    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    iSyncr Application (/Volumes/Seagate Partition1/Applications/iSyncr.app)
    FreeMemory Application (/Applications/FreeMemory.app)
    OpenDNS Updater-1 Application Hidden (/Applications/OpenDNS Updater-1.app)
    CCC User Agent Application (/Applications/Carbon Copy Cloner-2.app/Contents/Library/LoginItems/CCC User Agent.app)
    WDDriveManagerStatusMenu UNKNOWN (missing value)

    Other Apps: (What does this mean?)
    [running] com.JRTStudio.iSyncrWiFi.113952
    [running] com.bombich.cccuseragent.48352
    [running] com.etresoft.EtreCheck.649312
    [running] com.opendns.OpenDNS_Updater.71072
    [running] com.rockysandstudio.FreeMemory.54112
    [loaded] com.rockysandstudio.FreeMemory.FreeMemoryLaunchHelper

    Internet Plug-ins: (What does this mean?)
    DirectorShockwave: Version: 11.5.1r601 [Click for support]
    Default Browser: Version: 601 - SDK 10.11
    Flip4Mac WMV Plugin: Version: 2.4.1.4 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.16 [Click for support]
    FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0
    SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 10.1.16 [Click for support]
    NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 45 Check version

    User internet Plug-ins: (What does this mean?)
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

    3rd Party Preference Panes: (What does this mean?)
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]

    Time Machine: (What does this mean?)
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
    iMac HD: Disk size: 2.00 TB Disk used: 613.00 GB
    Destinations:
    Data [Network]
    Total size: 3.00 TB
    Total number of backups: 87
    Oldest backup: 7/23/14, 5:39 AM
    Last backup: 11/29/15, 7:24 AM
    Size of backup disk: Adequate
    Backup size 3.00 TB > (Disk used 613.00 GB X 3)

    Top Processes by CPU: (What does this mean?)
    21% mds
    7% mds_stores
    4% mdworker(14)
    3% kernel_task
    3% WindowServer

    Top Processes by Memory: (What does this mean?)
    545 MB mdworker(14)
    483 MB kernel_task
    111 MB com.apple.CommerceKit.TransactionService(2)
    94 MB mdd_stores
    74 MB Activity Monitor

    Virtual Memory Information: (What does this mean?)
    77 MB Free RAM
    3.92 GB Used RAM (874 MB Cached)
    3 MB Swap Used

    Diagnostics Information: (What does this mean?)
    Nov 29, 2015, 07:27:01 AM Self test - passed
     
  15. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #15
    I'm a little confused the way you worded this.... so you still have these lockups but it never happens in safe mode... is that still the case??

    It looks like you got rid of most of the junk, but have a few left (below).

    Open System Preference then in the Users & Groups pane go to Login Items like in my screenshot and remove everything from there and give it a try. You can probably leave CCC there since it works fine for me under El Capitan.

    Screen_Shot_2015-11-29_at_8_15_31_AM.png
     
  16. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #16
    Sorry about my poor wording. Yes, the lock ups only occur when I do a normal boot up. If it boots up, it will work fine for a few hours or so then the screen freezes and only the mouse pointer moves but I can't click on anything. I then hold the power button and force a shut down and re-boot into disc utility and do first aid on the drive and then it may or may not boot up. If it doesn't, I can do a safe boot and it boots up with safe boot and runs fine (but slower and with no sound). My other option is to boot into the recovery section and use disk utility and reload OSX.
     
  17. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #17
    Ok, do I just uncheck them or click on them and hit the minus sign so they completely go away?
     
  18. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #18
    Do the minus bit to remove them completely then restart.
     
  19. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #19
    Ok, I did that. I rebooted and it seems to be operating normally for the moment. I never know how long it will go for, but might I say that I think it may have even booted up a tad quicker. As this has happened before, I won't get too excited just yet but this does look good.
     
  20. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #20
    LOCKED UP AGAIN! I am so frustrated. We were trying to upload a photo with "Photos" onto a website using Safari and it froze up.
     
  21. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #21
    Ack... frustrating. If you have removed all those items and it is still acting up, that points to a hardware issue of some sort. You might try running the Apple Hardware Test to see if that finds anything.
     
  22. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
  23. Mikebike125 thread starter macrumors 6502

    Mikebike125

    Joined:
    Mar 25, 2007
    #23
    Do you think it is necessary to remove the iTunesHelper? It is by Apple so I would think leaving it in should be Ok. What do you think??
     
  24. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #24
    I'm thinking along the same lines as you, but just for troubleshooting it would be worth a try to remove everything IMO.
     
  25. halledise macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #25
    a radical solution I know - and a bit time consuming - but you could back up to an external HDD, then perform an erase and fresh install of OS X 10.11 - then start adding the apps and files you really want back on manually.
    leave off any suspect and unwanted 3rd party apps.
    should fix the issue as I suspect you don't have much hair left to tear out by this time ;)
     

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