IMac Pro OSX Questions.

[Rangi19]

I'm hoping you guys can help me with this.

I have an IMac Pro that I replaced the HD for my girlfriend. She lost all the data on the HD. She had no OS that came with the machine.

I bought Snow Leopard v10.6.7 and tried to load it on this machine. It comes up with an error message, "Mac OSX can't be installed on this machine."

Do I have the wrong OS? If so, which version came with this machine?
S/N W8940KPX5PC Model A1311 Purchased in 2010 but is a 2009 model.

Next question. Where would I get a copy of the right OS?
I see they have Snow Leopard OS installation DVD's for sale at the Apple Store, but I am not sure whether it is the original OS.

 

[Anonymous Freak]

That model is a Late 2009 iMac. It is capable of running from OS X 10.6.1 through the latest version of OS X.

If you buy a Snow Leopard (OS X 10.6) disc from Apple now, it will be the latest version. If you buy it from another store, it might be an original (10.6.0) which won't work on that model; or it might be a model-locked version (like for a MacBook.)

If you live near an Apple Store, you can bring it there and ask for their help.

 

[Rangi19]

Thanks for the quick reply. I tried calling the Apple Support, but they want $29.00 just answer the phone.

I may go for a trip to the Apple Store and buy the newest version of Snow Leopard. I'll throw another $20.00 at it and see what happens.

Thanks,

Mike.

 

[Sun Baked]

I downloaded Yosemite, followed the directions to make a USB flash drive installer, and used that to update my spare machine.

It was an older iMac (2007) than the one you are working on, so it should work.

 

[Rangi19]

Thanks, I might try that too. That's another option I can take.
I really don't know bugger all about IMac's, but I'm about to get knee deep in it. It can't be too hard if some little Chinese fella can do it.

 

[Elbert C]

Did you format the HD before trying to install OS X?