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iMac Pro Problems with Windows

W

wagnef

macrumors newbie
Original poster
Feb 6, 2018
2
0
hello
i have an imac pro 8core 64GB ram and vega 64 . installed Windows 10 64 pro with bootcamp
after the last Windows security update the Magic mouse and Keyboard no longer works.
i have to use a wireless mouse and Keyboard. has anyone an idea of a solution or know this Problem?
ok it is possible to uninstall this update and then the apple mouse and Keyboard is working again but Windows will install the update again because it is security....i have trayed this
thank you and regards
franz
 
Did you check device manager? Windows occasionally drop the BT adaptor bootcamp driver for unknown reason. If that happen, just manually pick the correct driver for it, then everything should work again.
 
h9826790 said:
Did you check device manager? Windows occasionally drop the BT adaptor bootcamp driver for unknown reason. If that happen, just manually pick the correct driver for it, then everything should work again.
Click to expand...
[doublepost=1517916259][/doublepost]hello
thank you i will check on this
 
I have the same problem. Seems to attach OK to other BT stuff but not the supplied keyboard and mouse. So far I get by by plugging in the charge cable to the keyboard to make it into a USB keyboard which W10 does see and work with, and use a wired mouse I have. The trackpad I used on my Mac Pro works fine on W10 on my iMac pro for some reason. I've tried removing the BT devices and re-adding them, seems to see them but does not connect. I expect something wrong with the supplied apple drivers for the mouse and keyboard.
 
BurgDog said:
I have the same problem. Seems to attach OK to other BT stuff but not the supplied keyboard and mouse. So far I get by by plugging in the charge cable to the keyboard to make it into a USB keyboard which W10 does see and work with, and use a wired mouse I have. The trackpad I used on my Mac Pro works fine on W10 on my iMac pro for some reason. I've tried removing the BT devices and re-adding them, seems to see them but does not connect. I expect something wrong with the supplied apple drivers for the mouse and keyboard.
Click to expand...

Did you check which driver is actually using for the BT adaptor?

I didn't own a iMac Pro, but on my Mac Pro, I found that there are more than one BT driver inside the Bootcamp driver package. One of them is the wrong driver, the BT adaptor may be activated, but with limited function. e.g. the Magic Mouse can connect, but scroll not available. Or like yours situation, can see but cannot connect.

And the other one is the real correct driver which make the BT adaptor can function properly. The Windows update should not remove that driver. But may accidentally provide a "newer" driver that Windows believe is good for your hardware. Therefore, automatically select the newer driver for you. In this case, remove and re-add the hardware won't work (because the driver auto selection will give you the same "bad" driver). However, since the "old" driver still there. You should able to select it manually.

Of course, this is base on the assumption that Windows select the wrong driver causing issue. If this assumption is wrong, then the solution won't work either.
 
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h9826790 said:
Of course, this is base on the assumption that Windows select the wrong driver causing issue. If this assumption is wrong, then the solution won't work either.
Click to expand...
Thanks for the suggestions, I'll try to get it working again when I get the chance. Another strangeness is that the Apple keyboard, Apple mouse, and Apple trackpad I used with my Mac Pro all work fine on W10 on the iMac Pro when I add them, it is just the mouse and keyboard supplied with the iMac Pro that don't work, likely somewhat related to the fact they were the ones connected when I did the initial installation and the other ones were added to W10 after the installation was completed. It is like the initial keyboard and mouse are being treated as something special in some broke way and stuff added later just get treated as standard BT devices.
 
I have the same issue. If I plug in my apple keyboard it works fine, but won't work via bluetooth after many unpair/pair attempts. It shows that it's pairing them, but they still don't work. Was working fine until I did the all of the windows updates. Since then, nada.
 
I reinstalled the Apple windows support software (from Bootcamp Assistant/Action/Download Windows Support Software saved to USB drive, run setup on USB in windows) and got the keyboard and mouse working on BT up until I rebooted then the mouse stopped working, but the keyboard continued to work. Had to press keys to get the keyboard to connect. Clicking the mouse caused a connect then immediate disconnect. Trackpad continued to work as well. I tried looking for different drivers for the mouse but couldn't find any. I hope someone fixes this. I have an OK work around now using the keyboard and my trackpad but it is still annoying I can't get the BT mouse to work.
 
Same problem here with a new iMac: the Apple Magic Keyboard and the Magic Mouse supplied with the iMac work well in macOS but don't work at all, and never have, in Windows 10. They do appear in the Bluetooth settings and they show as correctly paired, but I have found no way to get them to work. Not a big issue for me, since I have a set of Windows-specific peripherals (Logitech G613 + Logitech MX Master) which work well, but it would be nice to know that the Apple peripherals would work as a backup, just in case... and for all the people who just don't want or need to purchase another keyboard/mouse combo.
 
ACD0236 said:
Same problem here with a new iMac: the Apple Magic Keyboard and the Magic Mouse supplied with the iMac work well in macOS but don't work at all, and never have, in Windows 10. They do appear in the Bluetooth settings and they show as correctly paired, but I have found no way to get them to work. Not a big issue for me, since I have a set of Windows-specific peripherals (Logitech G613 + Logitech MX Master) which work well, but it would be nice to know that the Apple peripherals would work as a backup, just in case... and for all the people who just don't want or need to purchase another keyboard/mouse combo.
Click to expand...
Remember you can plug the Apple Magic Keyboard into the USB port and use it as a USB keyboard on Windows so you don't need another keyboard. Just doesn't work when connected via bluetooth, USB works fine.
 
I had the same problem with my iMac Pro in Bootcamp/ Windows 10. After trying all sorts of things out and spending a whole day on it I noticed the problem occurred after Windows update - KB4088776. I read somewhere you could easily remove the update and revert to a previous version of the software. All you need to do afterwards is select the update and turn on the ignore update functionality in Windows. Set the specific update to ignore and your system will run perfect, with all the bluetooth functions working like they should. You'll still be able to install other updates without any issue.

Don't forget to report this issue to Apple as they have to update their drivers in order to run smoothly with future Windows updates.
 
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Today Windows installed KB4093112 and KB4088776, and two drivers were updated via Apple Software Update. Those were related to graphics and Wi-Fi (I didn't pay enough attention when giving my ok to the install so I can't be more specific).

I got both the Apple Magic Keyboard and the Apple Magic Mouse back! They must have fixed something...

EDIT: they must've broken something else because when I try to start Duet Display the machine reboots. Now, that's wonderful.
 
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