iMac Pro VESA-Gate

Discussion in 'iMac' started by Thunderbird, May 25, 2018.

  1. Thunderbird macrumors 6502a

    Thunderbird

    Joined:
    Dec 25, 2005
    #1
    Quinn Nelson, host of the Snazzy Labs youtube channel has discovered a serious design flaw in the VESA mounts of the iMac Pro. His story is similar to that of Linus' experience dealing with Apple repair for the iMac Pro.

    He made a video chronicling his frustrating attempts to get his VESA mount fixed:



    Twitter: https://twitter.com/snazzyq
     
  2. ogremoustro macrumors 6502a

    ogremoustro

    Joined:
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    Los Angeles, CA
    #2
    Just watched this and came over to see if anybody had posted it here. I am flabbergasted. It's not even my computer and it somehow makes me mad that Apple would do this.
     
  3. eVolcre macrumors 68000

    eVolcre

    Joined:
    Jan 7, 2003
    #3
    Scary story. Pissed me off too. Not to mention that mount looked so flimsy. No way could I trust a 5000 dollar machine to hang on the wall just with 5 tiny screws that apprently break.

    I’ve started exclusively buying electronics on my AmEx Plat. The peace of mind is worth it. Anything goes wrong with a company AmEx does fight on your behalf.
     
  4. Regime2008 Suspended

    Regime2008

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    Basshead in ATL
    #4
    Wow... Just wow. I don't get how some still support these shady tactics.
     
  5. flyinmac macrumors 68040

    flyinmac

    Joined:
    Sep 2, 2006
    Location:
    United States
    #5
    So... how long before we’re told that we have to go to Foxconn for defects in our Macs and iPhone devices???

    Oh... screen died... yeah call LG.

    CPU problem?? Call Intel

    Graphics glitch??? Call ATI

    Who actually puts the keyboards together on the MacBooks??? Maybe they can fix them???
     
  6. OddyOh macrumors 6502

    OddyOh

    Joined:
    Nov 29, 2005
    Location:
    Regina, SK, Canada
    #6
    Just watched the video, holy crap. $5000 machine and then they cheap out on the screws! Shamefully passing the buck to the VESA mount manufacturer...gimme a break.
     
  7. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #7
    It's starting to get a little disturbing now....with Linus's experience and now w/Quin, the lack of basically any support at all for the Imac Pro is alarming.
     
  8. flyinmac macrumors 68040

    flyinmac

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    Sep 2, 2006
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    United States
    #8
    Question is where else did they go cheap???
     
  9. maflynn Moderator

    maflynn

    Staff Member

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    Boston
    #9
    I'm not sure what to say, I was ready to critize the YT person but you know what. you can't. Seems like apple messed up on providing a high quality vesa mount.
     
  10. Strider64 macrumors 6502

    Strider64

    Joined:
    Dec 1, 2015
    Location:
    Suburb of Detroit
    #10
    Sadly it seems that all companies today are going cheap where they can. :(

    At least Quinn seems to be level headed and was being as honest with his video, unlike Linus.

    When I have Quinn's type of problem my temper usually gets the best of me and I usually end up demanding that I talk to the person's boss or even their boss. I realize the people who are on the front line have their hands tied to some extent. What gets me is how Apple is trying to pass the buck on an $80 part when the computer costs $5000+. Apple should be ashamed of themselves and that is a good way to lose their loyalty based people who have bought Apple throughout the years. :oops::mad:
     
  11. eVolcre macrumors 68000

    eVolcre

    Joined:
    Jan 7, 2003
    #11
    This should really go on the front page. Perhaps as a staff member you can make that happen.
     
  12. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
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    Boston
    #12
    I'm just a volunteer that has zero input on content. If you feel its a story worthy of the front page, you can send an email to tips@macrumors.com
     
  13. eVolcre macrumors 68000

    eVolcre

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    Jan 7, 2003
    #13
    Done.
     
  14. ColdCase macrumors 68030

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    Feb 10, 2008
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    NH
    #14
    Sounds like my recent laptop warranty repair experience... the training part... they had to send it to Tx for repair after failing locally.
     
  15. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #15
    It was pretty egregious. That stand looked mangled after he picked it up from the Apple store, how/why was there no quality check done before telling Quin his computer was good to go?
    --- Post Merged, May 26, 2018 ---
    Agreed, it should be frontpage
     
  16. Thunderbird thread starter macrumors 6502a

    Thunderbird

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    Dec 25, 2005
  17. pat500000 macrumors G3

    pat500000

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    Jun 3, 2015
    #17
    Sleezy apple is the name of the brand. You gotta wonder if Apple would do this to Mac pro.
     
  18. slayerizer macrumors 6502a

    Joined:
    Nov 9, 2012
    #18
    Several issues here:
    • Quality of components that they sell is subpar and not good enough
    • They put their brand on it and refuse to give support
    • Re-assemble the iMac with a clearly damaged stand
    • lie about the repair
    • wanted to charge for the repair
    • Clueless technicians
    • Damaged iMac
     
  19. KOAO macrumors newbie

    KOAO

    Joined:
    May 26, 2018
    #19
    I'm surprised that there aren't as many people trying to blame the YouTuber or comments such as "Oh Well then Maybe you should have not removed the stand at all then!" Or something like that.
     
  20. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #20
    It’s pretty bad. The shoddy quality of the screws, the customer service referring him to the oem of the mount (seriously?) for a 5k “Pro” machine. Then the shoddy work mangling the stand.
     
  21. AnonMac50 macrumors 65816

    Joined:
    Mar 24, 2010
    #21
    Oh wow, as someone who uses both an iMac Pro (and not a base model either) as well as the VESA Stand this doesn't sound very comforting!

    It's very interesting how Apple mentions that one can remove the stand should they wish!
     
  22. eVolcre macrumors 68000

    eVolcre

    Joined:
    Jan 7, 2003
    #22
    You guys are gutsy. I’d never have the cojones to hang a 27lb USD 5000 machine on the wall just supported by 5 screws. Not very good screws at that looking at this video. What if a screw breaks when it’s hanging? Crash landing on your desk and more than likely not covered by Applecare.
     
  23. flyinmac macrumors 68040

    flyinmac

    Joined:
    Sep 2, 2006
    Location:
    United States
    #23
    That is another design flaw in the Apple VESA mount, and also as such in the actual foot stand as well. The screws should not be part of the support system. The screws should only act as part of the retaining system. Like a cotter pin on an axle. The cotter pin bears no weight, the cotter pin is simply a retainer.

    On the iMac Pro, the stand and the VESA mount should have an interlocking shape to them, that when put together snaps into place and firmly attaches one to the other. All weight should be born on that interlocking groove as the mount snaps to the iMac (both the foot and the wall mount). The screws only function, should be to prevent you from accidentally unlocking the mutual grip that the iMac and the stand or VESA mount have upon each other.

    In other words, the entire design is flawed. Not just the screws, the entire design is wrong. The screws should not be so brittle, and they should not have any part of actually supporting the iMac regardless of whether you use the original foot stand or the VESA wall mount.
     
  24. gobikerider Suspended

    gobikerider

    Joined:
    Apr 15, 2016
    Location:
    United States
    #24
    RIGHT APPLE PICKED THAT MANUFACTURER THEN MARKS IT UP TO $80 HELL NO
     
  25. steveOooo macrumors 6502a

    Joined:
    Jun 30, 2008
    Location:
    UK
    #25
    I would never buy gen 1 of a apple product, sounds like they rushed it a bit, maybe they ran out of r&d cash?

    According to Rossman, screws made out of tin versus more durable stainless steel

     

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