iMac problems (scanner and wifi)

Discussion in 'Mac Basics and Help' started by ApplePie22, May 6, 2016.

  1. ApplePie22 macrumors newbie

    Joined:
    Nov 17, 2011
    #1
    two issues that are so frustrating:

    1) I have HP LaserJet printer. Often when I go to scan via Image Capture, I get a response that "no camera or scanner detected." I try and try and try again, sometimes it pops up, and sometimes if I reset computer it works. But, anytime I print, to the same device, it prints no problem.

    2) I have my mac online via wifi and ethernet cable. at least ten times a day the mac loses internet connection, I turn wifi off then right back on, and it works. why would I lose connection, and why wouldn't ethernet work even if wifi has an issue?

    I work from home and am scanning and online all day, so this is so annoying, any help would be greatly appreciated.
     
  2. glenthompson macrumors 68000

    glenthompson

    Joined:
    Apr 27, 2011
    Location:
    Virginia
    #2
    In network preferences what is your network order? Ethernet should be on top. I have that and only use the wireless connection for AirDrop.

    Is the HP an all in one? How is it connected? My experience using a HP scanner over a network has been poor. The HP always seems to lose connection.
     
  3. ApplePie22 thread starter macrumors newbie

    Joined:
    Nov 17, 2011
    #3
    Thanks, the network issues seems to be resolved, by moving Ethernet to the top.
    the HP is all in one, strangely though 100% of the time I print it finds it, but only 50% of the time when I scan? It is connected via wire
     

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