iMac randomly shuts down

Discussion in 'iMac' started by dokindo, May 6, 2015.

  1. dokindo macrumors regular

    Joined:
    Feb 4, 2009
    #1
    In the last week, I've been getting these seemingly random shutdowns on my retina iMac. I'll open a document then the screen will go blank and then it will say that I need to restart.

    Here is the report, which I have no idea on how to interpret. Hopefully it has something meaningful.

    Thanks
    ----------------------------------------------------------------------------
    Anonymous UUID: 92F9EC58-1C58-7375-BFA6-9E234F172B0B

    Wed May 6 08:56:01 2015

    *** Panic Report ***
    panic(cpu 1 caller 0xffffff8018e17cc2): Kernel trap at 0xffffff7f9b629b02, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x0000000003df303f, CR4: 0x00000000001627e0
    RAX: 0x0000000000000000, RBX: 0xffffff8356350f6c, RCX: 0xffffff7f9b629728, RDX: 0x0000000000000008
    RSP: 0xffffff8041fd2ce0, RBP: 0xffffff8041fd2d10, RSI: 0xffffff8041fd31e0, RDI: 0xffffff806a1a9008
    R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x000000000000000f, R11: 0x0000000000000001
    R12: 0xffffff8041fd31e0, R13: 0xffffff806a1a9008, R14: 0x0000000000000000, R15: 0xffffff835634d008
    RFL: 0x0000000000010282, RIP: 0xffffff7f9b629b02, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x1

    Backtrace (CPU 1), Frame : Return Address
    0xffffff8041fd2990 : 0xffffff8018d2bda1
    0xffffff8041fd2a10 : 0xffffff8018e17cc2
    0xffffff8041fd2bd0 : 0xffffff8018e34b73
    0xffffff8041fd2bf0 : 0xffffff7f9b629b02
    0xffffff8041fd2d10 : 0xffffff7f9b629113
    0xffffff8041fd2d50 : 0xffffff7f9b62a43e
    0xffffff8041fd2db0 : 0xffffff7f9b6249ab
    0xffffff8041fd2de0 : 0xffffff7f9b60ac26
    0xffffff8041fd34c0 : 0xffffff7f9b591cc2
    0xffffff8041fd34f0 : 0xffffff7f9b5904eb
    0xffffff8041fd3550 : 0xffffff7f9b584739
    0xffffff8041fd3ab0 : 0xffffff7f9ae655b6
    0xffffff8041fd3b30 : 0xffffff80193007a6
    0xffffff8041fd3b60 : 0xffffff8019301968
    0xffffff8041fd3bc0 : 0xffffff80192ff0c3
    0xffffff8041fd3d00 : 0xffffff8018de21e7
    0xffffff8041fd3e10 : 0xffffff8018d3000c
    0xffffff8041fd3e40 : 0xffffff8018d149f3
    0xffffff8041fd3e90 : 0xffffff8018d2531d
    0xffffff8041fd3f10 : 0xffffff8018e031ea
    0xffffff8041fd3fb0 : 0xffffff8018e35396
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062A3]@0xffffff7f9ae63000->0xffffff7f9aed1fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff7f99524000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0xffffff7f998f6000
    com.apple.AMDRadeonX4000(1.3.2)[B3724961-1FF7-3BC4-BDA4-58AE1D9DDF0D]@0xffffff7f9b56e000->0xffffff7f9bb4cfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff7f99524000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0xffffff7f998f6000
    dependency: com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062A3]@0xffffff7f9ae63000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    14D136

    Kernel version:
    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
    Kernel slide: 0x0000000018a00000
    Kernel text base: 0xffffff8018c00000
    __HIB text base: 0xffffff8018b00000
    System model name: iMac15,1 (Mac-42FD25EABCABB274)

    System uptime in nanoseconds: 174662827603073
    last loaded kext at 24141671806940: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f9c3fc000, size 20480)
    last unloaded kext at 24236073508498: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f9c3fc000, size 16384)
    loaded kexts:
    com.parallels.kext.vnic 10.2.0 28956
    com.parallels.kext.netbridge 10.2.0 28956
    com.parallels.kext.hypervisor 10.2.0 28956
    com.parallels.kext.usbconnect 10.2.0 28956
    com.displaylink.driver.DisplayLinkDriver 2.3
    com.Logitech.Unifying.HID Driver 1.3.1
    com.Logitech.Control Center.HID Driver 3.9.1
    com.rim.driver.BlackBerryUSBDriverInt 0.0.74
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.filesystems.smbfs 3.0.1
    com.apple.nke.l2tp 1.9
    com.apple.filesystems.msdosfs 1.10
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.AGPM 110.19.5
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyDriver 272.18
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleHDA 272.18
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.kext.AMDFramebuffer 1.3.2
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.AMDRadeonX4000 1.3.2
    com.apple.kext.AMD7000Controller 1.3.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleIntelHD5000Graphics 10.0.6
    com.apple.driver.AppleIntelFramebufferAzul 10.0.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 36
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.security.SecureRemotePassword 1.0
    com.apple.driver.AppleMultitouchDriver 263.9.1
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.nke.ppp 1.9
    com.apple.driver.DspFuncLib 272.18
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.driver.AppleThunderboltEDMSink 4.0.2
    com.apple.driver.AppleGraphicsControl 3.10.22
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.kext.AMDSupport 1.3.2
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleHDAController 272.18
    com.apple.iokit.IOHDAFamily 272.18
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.AppleGraphicsDeviceControl 3.10.22
    com.apple.iokit.IOAcceleratorFamily2 156.14
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBAudio 295.23
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
    com.apple.iokit.IOBluetoothFamily 4.3.4f4
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471.20.7
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IO80211Family 730.60
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOUSBMassStorageClass 3.7.2
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: iMac15,1, BootROM IM151.0207.B01, 4 processors, Intel Core i5, 3.5 GHz, 32 GB, SMC 2.22f16
    Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453220
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453220
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: USB3.0 Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: USB Audio DAC
    USB Device: USB Receiver
    USB Device: USB2.0 Hub
    Thunderbolt Bus: iMac, Apple Inc., 26.1
     
  2. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #2
    The problem is likely cause by one (or more) of the following applications:

    com.parallels.kext.vnic 10.2.0 28956
    com.parallels.kext.netbridge 10.2.0 28956
    com.parallels.kext.hypervisor 10.2.0 28956
    com.parallels.kext.usbconnect 10.2.0 28956
    com.displaylink.driver.DisplayLinkDriver 2.3
    com.Logitech.Unifying.HID Driver 1.3.1
    com.Logitech.Control Center.HID Driver 3.9.1
    com.rim.driver.BlackBerryUSBDriverInt 0.0.74

    First ensure each is up-to-date or if you no longer use the app then simply uninstall it and re-test.

    Also I'd recommend reading and following the KP instructions in:

    http://www.thexlab.com/faqs/kernelpanics.html
     
  3. dokindo thread starter macrumors regular

    Joined:
    Feb 4, 2009
    #3
    Thanks - I removed the couple things from your suggested list that I didn't use, did a disk permissions repair, ran the apple diagnostics (passed), and updated Office. So far nothing since then, fingers crossed...
     

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