iMac Replacement - Price Discrepancy

[MadMitch89]

Hey guys, I was just after your opinion on an discrepancy I'm having. My 2010 iMac is being replaced by Apple because it is faulty. I purchased this iMac for AUD$2839 6 months ago. The unit they are replacing the faulty iMac with is improved in specs but comes in at $2419 - $420 less than what I paid for a faulty machine. I was just curious as to what you think about this situation. I haven't said anything to the Apple care people but I feel like I'm missing out.

I would dearly like to add the 1Tb HDD + 256SSD option, which would require the $420 difference and $210 of my own $$. Does this sound right to you given that I purchased a faulty machine less than 6 months ago?

 

[Taz Mangus]

Hey guys, I was just after your opinion on an discrepancy I'm having. My 2010 iMac is being replaced by Apple because it is faulty. I purchased this iMac for AUD$2839 6 months ago. The unit they are replacing the faulty iMac with is improved in specs but comes in at $2419 - $420 less than what I paid for a faulty machine. I was just curious as to what you think about this situation. I haven't said anything to the Apple care people but I feel like I'm missing out.

I would dearly like to add the 1Tb HDD + 256SSD option, which would require the $420 difference and $210 of my own $$. Does this sound right to you given that I purchased a faulty machine less than 6 months ago?

Don't be afraid to bring this up with AppleCare. All Apple can say is no but might surprise you and make up the difference. If it were me, I would bring it up with the supervisor you spoke with.

 

[Hamilton1963]

What faulty it had?

 

[Darth.Titan]

It won't hurt to ask, but don't expect them to give you anything additional.
You're getting your machine replaced with a better one than you originally purchased. You agreed on the price you paid when you paid it, Apple has just adjusted their currency exchange formulas since then.

 

[eatmyjustice]

My 3yr old iMac was replaced last Sunday. I paid about 2400USD for it new and the replaced model was a stock model sold at 1999USD. The speed/power difference were so different in my case, I didn't even think to ask about something like this. Doesn't hurt to ask though.