Imac Replacement process

Discussion in 'iMac' started by swee5420, Feb 15, 2010.

  1. swee5420 macrumors member

    Joined:
    Feb 10, 2010
    #1
    Anyone kind to explain the replacement process?

    Are they gonna replace the whole box, meaning the machine together with the magic mouse and keyboard?
     
  2. spcdust macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #2

    The whole thing gets replaced - they re-order your original order configuration.
     
  3. swee5420 thread starter macrumors member

    Joined:
    Feb 10, 2010
    #3
    So, i have contacted the Apple CS. They did offered me a replacement, but in the condition that i will have to send the current back to them 1st, and then wait another 2 weeks to receive my replacement.

    But this is the only computer i have right now, and i need it for daily usage. I request them to send me a new one 1st, and i will send back the old 1 upon receipt of the new one. But they said it is not possible. What they suggested was i pay another 2k to order a new one and upon receiving, I can return the old one and ask for a refund.

    It is just ridiculous, I am just a student, do they think my father own a bank or something?

    I would like to know what you guys suggest me to do. Perhaps an email to Mr. Jobs?
     
  4. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #4

    I guess that all depends in the person which you talk to. I read in some other threat that they kept the iMac until the new one arrives.

    I don't know, Try to make them understand that u can't be without a computer...and in the way, ask them for the 2K so you can buy another....(what a stupid idea from Apple CS)
     
  5. spcdust macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #5
    It does seem to be a bit random how they process replacements - they can organise it differently. I have unfortunately had to return two iMacs and both times they have, without question, arranged an "Advanced Replacement" where by I kept the original computer until the replacement was delivered and then I had ten days to return the original (their courier phones you an you arrange a collection appointment).

    I would get back to your agent and say things like you're in the middle of an important college project, you need to ensure the integrity of your data and maybe even that you don't have an external HDD to back-up to. keep it friendly and hopefully they may sort it for you.

    PS. Just a friendly heads up but it's generally regarded as bad form to double post the same question in different threads - especially as you have created a specific thread for your question.:)
     
  6. AdamA9 macrumors 6502a

    Joined:
    Feb 2, 2010
    #6
    When I took mine back to the store, they didn't even look in the box to see if I had returned anything, nor check I had a problem to begin with. They took the box, and gave me a new machine. I could have kept the mouse and keyboard and they'd have never known!
     
  7. swee5420 thread starter macrumors member

    Joined:
    Feb 10, 2010
    #7
    sorry for the double post, just hope to get a solution asap.

    I did told him about how i need the computer so much. But his reason is security issue and what i suspect is they might just blindly following the rules, and maybe if i could sound my problem to a higher level officer, I might just get things done.
     
  8. spcdust macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #8
    Maybe it's dictated by your address i.e. are you wanting it delivered to rented student accommodation OR is it being delivered to an alternative address other than the payment card holders?
     
  9. swee5420 thread starter macrumors member

    Joined:
    Feb 10, 2010
    #9
    no, i paid via bank transfer, and the billing address is same as the shipping address.
     
  10. mdgolom macrumors 6502

    Joined:
    Oct 26, 2006
    #10
    When Apple has sent me replacement parts, they require a credit card to cover the cost of the replacement part in case you don't return the defective part. If they ship a replacement computer, I could understand needing a credit card with enough limit to cover the new computer if you fail to return the other one, otherwise they're out $2k.

    If you have an Apple Store near you, ask them to ship the replacement there and then go in and swap machines.
     
  11. spcdust macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #11
    Not sure they will do that anymore?
     
  12. cartel1 macrumors newbie

    Joined:
    Sep 16, 2006
    Location:
    Nottinghamshire, UK
    #12
    I wasn't even given the option of a replacement. I was told a few weeks ago that the only course open to me was a refund.

    They had TNT contact me to collect the machine and after a week I received an email from Apple telling me I had been refunded but after 4 days there is still no refund showing on my credit card account.

    If it doesn't show in a couple of days then it's another call to Apple :mad:
     
  13. tucker3434 macrumors regular

    Joined:
    Dec 23, 2009
    #13
    I got to keep mine while they shipped me a new one. I'd let them know that you know that they are offering this to other people. I'm a student as well and absolutely could not go without a computer for 3-5 weeks.

    Edit: I think you misunderstood the Apple Care person. They take your card but do not charge it unless you don't sent the new one back.
     
  14. swee5420 thread starter macrumors member

    Joined:
    Feb 10, 2010
    #14
    The thing is i paid it via bank transfer since i don't have a credit card.

    Does it means that only people paid with credit card or when apple has your CC detail then only you are allow for advanced replacement?
     

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