iMac replacement?

TGRGeorge

macrumors newbie
Original poster
Nov 26, 2011
4
0
So I should be picking up my iMac tomorrow from taking it to apple because of constant kernel panics. So I was wondering if it came down to it and if the kernel panics kept on happening, would apple give me a brand new replacement or a refurbished model?
 

blueroom

macrumors 603
Feb 15, 2009
6,381
25
Toronto, Canada
Did you try a fresh install of OSX and still get kernel panics? Is it factory or aftermarket RAM?

They'll probably try to fix it before replacing it if it's a hardware problem.
 

TGRGeorge

macrumors newbie
Original poster
Nov 26, 2011
4
0
Did you try a fresh install of OSX and still get kernel panics? Is it factory or aftermarket RAM?

They'll probably try to fix it before replacing it if it's a hardware problem.
Yup, I i did about 3 fresh installs and everything is stock on it. This is also the second time taking it to apple and I purchased it in may of this year so it is still within the year of warranty.
 

Puevlo

macrumors 6502a
Oct 21, 2011
633
1
They will say they want try a reasonable number of repairs before replacing it. What they determine is reasonable though is up to Apple.
 

rkaufmann87

macrumors 68000
Dec 17, 2009
1,760
38
Folsom, CA
So I should be picking up my iMac tomorrow from taking it to apple because of constant kernel panics. So I was wondering if it came down to it and if the kernel panics kept on happening, would apple give me a brand new replacement or a refurbished model?
If the machine is covered by AppleCare then Apple normally will replace the machine after 3 repairs for the same problem. If you are covered by the standard 1 years warranty, it's worth a try asking but don't be surprised if you are turned down. If that occurs and you're in the US you can call 800-767-2775 for customer relations. These people are more customer advocate oriented and can help if you have a solid case. As with customer service issue make sure when you're asking to be polite, firm, well organized with times, dates and receipts etc.
 

Lankyman

macrumors 68020
May 14, 2011
2,011
763
U.K.
They will say they want try a reasonable number of repairs before replacing it. What they determine is reasonable though is up to Apple.
That depends on the country where you live. In the UK with such a new machine then consumer law would say that if after two opportunities to fix the same fault the issue is not resolved then the customer should be given an option of a replacement or his money back. The consumer should also not be greatly inconvenienced by having to have the product repaired, so it's not actually up to Apple but for Apple to abide by consumer law.
 

TGRGeorge

macrumors newbie
Original poster
Nov 26, 2011
4
0
Just picked it up today, so far no kernel panics but the so called "geniuses" managed to dent and scratch some parts on it:mad:
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.