iMac restarts randomly?

Discussion in 'iMac' started by Jimmy Guphanti, Sep 27, 2012.

  1. Jimmy Guphanti, Sep 27, 2012
    Last edited: Sep 27, 2012

    Jimmy Guphanti macrumors 6502

    Joined:
    Mar 29, 2011
    #1
    Ever since I updated to 10.8.2, my iMac will crash and reboot randomly. When I say randomly, I mean RANDOMLY. It happens about 6 times a day now. I turn it on in the morning and put it on sleep, and when I get home, I find that it crashed at some point during the day and restarted, and says that my computer was restarted because of a problem. I do not even have to be using it. It woke me up one night because it crashed at 1 am while on sleep and restarted. All the applications are quit. I contacted Apple, and they told me to try reinstalling the update, OSX, and restore from a backup. I did these things and it still crashes and restarts at random. This happens mainly while on sleep, or while trying to wake the computer from sleep. It is a Mid-2011 iMac. I appreciate any help.

    Here is the crash log if it helps:

    Interval Since Last Panic Report: 51559 sec
    Panics Since Last Report: 6
    Anonymous UUID: (Redacted)

    Thu Sep 27 20:55:25 2012
    panic(cpu 2 caller 0xffffff80042b7bd5): Kernel trap at 0xffffff7f85959032, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000006c75000, CR4: 0x00000000000606e0
    RAX: 0xffffff7f85959026, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff8163e53eb0, RBP: 0xffffff8163e53ec0, RSI: 0x0000000000000000, RDI: 0xffffff801f409000
    R8: 0x0000000000000001, R9: 0xffffff81566c9bd8, R10: 0x0000000000954689, R11: 0x00000000ffffff80
    R12: 0x0000000000050962, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001
    RFL: 0x0000000000010286, RIP: 0xffffff7f85959032, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff8163e53b50 : 0xffffff800421d626
    0xffffff8163e53bc0 : 0xffffff80042b7bd5
    0xffffff8163e53d90 : 0xffffff80042ce4ed
    0xffffff8163e53db0 : 0xffffff7f85959032
    0xffffff8163e53ec0 : 0xffffff7f860b3cea
    0xffffff8163e53ef0 : 0xffffff80046472a8
    0xffffff8163e53f30 : 0xffffff8004645daa
    0xffffff8163e53f80 : 0xffffff8004645ed9
    0xffffff8163e53fb0 : 0xffffff80042b26b7
    Kernel Extensions in backtrace:
    com.apple.AMDRadeonAccelerator(1.0)[D89E4100-9C89-3C99-B34B-F7790E1A0B8B]@0xffffff7f860ad000->0xffffff7f8647afff
    dependency: com.apple.iokit.IOAcceleratorFamily(19.0.26)[7DC411F1-A646-3A4A-B160-A1492F5EC0ED]@0xffffff7f8605b000
    dependency: com.apple.iokit.IOPCIFamily(2.7.1)[9901C237-547C-3B52-99DE-C4870A19E2B5]@0xffffff7f84958000
    dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xffffff7f84ecc000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f84e89000
    com.apple.kext.AMDFramebuffer(8.0)[4CD59A3C-4442-36CB-8026-2095FE6B032A]@0xffffff7f85951000->0xffffff7f85963fff
    dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xffffff7f84df8000
    dependency: com.apple.iokit.IOPCIFamily(2.7.1)[9901C237-547C-3B52-99DE-C4870A19E2B5]@0xffffff7f84958000
    dependency: com.apple.kext.AMDSupport(8.0.0)[7B2EC6D1-101A-3928-919E-337D6724752A]@0xffffff7f85767000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f84e89000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    12C54

    Kernel version:
    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
    Kernel UUID: (Redacted)
    Kernel slide: 0x0000000004000000
    Kernel text base: 0xffffff8004200000
    System model name: iMac12,1 (Mac-942B5BF58194151B)

    System uptime in nanoseconds: 5607762257572
    last loaded kext at 2773687685863: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f8668a000, size 65536)
    last unloaded kext at 2981098080592: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f8668a000, size 57344)
    loaded kexts:
    com.parallels.kext.prl_vnic 7.0 15106.786747
    com.parallels.kext.prl_netbridge 7.0 15106.786747
    com.parallels.kext.prl_hid_hook 7.0 15106.786747
    com.parallels.kext.prl_hypervisor 7.0 15106.786747
    com.parallels.kext.prl_usb_connect 7.0 15106.786747
    virtualcdrw.driver 1.0
    com.quark.driver.Tether64 1.1.0d3
    net.telestream.driver.TelestreamAudio 1.0.5
    com.Cycling74.driver.Soundflower 1.5.3
    com.AmbrosiaSW.AudioSupport 4.0
    com.apple.driver.AppleIntelProfile 97
    com.apple.driver.AppleBluetoothMultitouch 75.15
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
    com.apple.filesystems.autofs 3.0
    com.apple.filesystems.ntfs 3.10
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AGPM 100.12.69
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AppleHDA 2.3.1f2
    com.apple.driver.AppleMikeyDriver 2.3.1f2
    com.apple.driver.AppleUpstreamUserClient 3.5.10
    com.apple.kext.AMDFramebuffer 8.0.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleIntelHD3000Graphics 8.0.0
    com.apple.driver.AppleSMCLMU 2.0.2d0
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.ApplePolicyControl 3.2.11
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleBacklight 170.2.3
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
    com.apple.AMDRadeonAccelerator 1.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
    com.apple.iokit.SCSITaskUserClient 3.5.1
    com.apple.driver.AppleUSBCardReader 3.1.0
    com.apple.driver.AppleIRController 320.15
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.2.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 34
    com.apple.driver.AppleUSBHub 5.2.5
    com.apple.driver.AirPort.Atheros40 600.70.23
    com.apple.driver.AppleFWOHCI 4.9.6
    com.apple.driver.AppleUSBEHCI 5.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
    com.apple.driver.AppleAHCIPort 2.4.1
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleACPIButtons 1.6
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.6
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2
    com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
    com.apple.driver.AppleProfileTimestampAction 97
    com.apple.driver.AppleProfileThreadInfoAction 97
    com.apple.driver.AppleProfileRegisterStateAction 97
    com.apple.driver.AppleProfileReadCounterAction 97
    com.apple.driver.AppleProfileKEventAction 97
    com.apple.driver.AppleProfileCallstackAction 97
    com.apple.iokit.AppleProfileFamily 97
    com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
    com.apple.driver.AppleMultitouchDriver 235.28
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOATAPIProtocolTransport 3.5.0
    com.apple.iokit.IOATAFamily 2.5.1
    com.apple.driver.DspFuncLib 2.3.1f2
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleThunderboltEDMSink 1.1.8
    com.apple.driver.AppleThunderboltEDMSource 1.1.8
    com.apple.driver.AppleHDAController 2.3.1f2
    com.apple.iokit.IOHDAFamily 2.3.1f2
    com.apple.iokit.IOSurface 86.0.3
    com.apple.iokit.IOBluetoothFamily 4.0.9f33
    com.apple.driver.AppleSMC 3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.2.0d16
    com.apple.driver.AppleGraphicsControl 3.2.11
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
    com.apple.driver.AppleUSBAudio 2.9.0f6
    com.apple.iokit.IOAudioFamily 1.8.9fc10
    com.apple.kext.OSvKernDSPLib 1.6
    com.apple.iokit.IOAcceleratorFamily 19.0.26
    com.apple.iokit.IONDRVSupport 2.3.5
    com.apple.kext.AMD6000Controller 8.0.0
    com.apple.kext.AMDSupport 8.0.0
    com.apple.iokit.IOGraphicsFamily 2.3.5
    com.apple.driver.AppleUSBHIDKeyboard 165.5
    com.apple.driver.AppleHIDKeyboard 165.5
    com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
    com.apple.iokit.IOUSBMassStorageClass 3.5.0
    com.apple.iokit.IOAHCISerialATAPI 2.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
    com.apple.iokit.IOUSBHIDDriver 5.2.5
    com.apple.driver.AppleUSBMergeNub 5.2.5
    com.apple.driver.AppleUSBComposite 5.2.5
    com.apple.iokit.IOUSBUserClient 5.2.5
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.1.1
    com.apple.iokit.IO80211Family 500.15
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOEthernetAVBController 1.0.2b1
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOAHCIFamily 2.2.1
    com.apple.iokit.IOUSBFamily 5.4.0
    com.apple.iokit.IOHIDFamily 1.8.0
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 344
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.21
    com.apple.driver.AppleACPIPlatform 1.6
    com.apple.iokit.IOPCIFamily 2.7.1
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 12 GB, SMC 1.71f21
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A54463531323634485A2D3147344D31
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A54463531323634485A2D3147344D31
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd140000 / 5
    USB Device: GameCapture HD, 0x0fd9, 0x0044, 0xfd141000 / 6
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: USB 2.0 Hub, 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfa130000 / 6
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa134000 / 9
    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa134200 / 13
    USB Device: hub_device, 0x050d (Belkin Corporation), 0x0218, 0xfa133000 / 8
    USB Device: Plantronics GameCom 780, 0x047f (Plantronics, Inc.), 0xc010, 0xfa133200 / 12
    USB Device: 2.4GHz Wireless Mouse, 0x0d62 (Darfon Electronics Corp.), 0x8001, 0xfa133300 / 11
    USB Device: My Book 1110, 0x1058 (Western Digital Technologies, Inc.), 0x1110, 0xfa133100 / 10
    USB Device: My Passport 0740, 0x1058 (Western Digital Technologies, Inc.), 0x0740, 0xfa120000 / 5
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
     
  2. ChristianVirtual, Oct 29, 2012
    Last edited: Oct 29, 2012

    ChristianVirtual macrumors 601

    ChristianVirtual

    Joined:
    May 10, 2010
    Location:
    日本
    #2
    Have the same thing happen; much lower frequency though. Twice in the two weeks or so. Panic.

    Right now I run memtest on my iMac 27" 2.9 2010 with 12GB; 4GB stock and 8GB added myself two years ago. Until recently I had no complain. Once the box is back from single mode I will look when I installed the last OS Upgrade; I'm on 10.8.2; might be linked.

    Update: run one pass; took a bit more then an hour and boiled the system quite good. No issue found. But I understand that I should run the system a bit (means hours) longer. Will do with a bit more cooling in place.

    The OS X 10.8.2 Supplemental Update got installed on October 5th; not sure if linked ...
     
  3. amperiox macrumors newbie

    Joined:
    Oct 29, 2012
    #3
    Hi, I have the same problem from the 10.8.2 update, imac resets randomly, especially when to put it on sleep
    I have an iMac Late 2009
     

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