iMac Return

stockcerts

macrumors 65816
Original poster
Jun 29, 2007
1,281
14
San Francisco, CA
I recently received a 1gig memory upgrade that I ordered online. My problem was the single screw that needs to open in order to install the memory would not turn. I didn't want to strip the screw, so I made an appointment with one of the Apple geniuses. I took in my new 20" IMac this past Saturday and the "genius" was also unable to turn the screw. It was probably manufactured wrong.

Without me even asking, the "genius" went in the back room and brought out a new IMac for me. This is an example of good customer service. I've become so use to bad service from corporate America. Thank you Apple for doing the right thing!!
 

Eric Lewis

macrumors 68020
Feb 4, 2007
2,380
0
CANADA? eh?
I recently received a 1gig memory upgrade that I ordered online. My problem was the single screw that needs to open in order to install the memory would not turn. I didn't want to strip the screw, so I made an appointment with one of the Apple geniuses. I took in my new 20" IMac this past Saturday and the "genius" was also unable to turn the screw. It was probably manufactured wrong.

Without me even asking, the "genius" went in the back room and brought out a new IMac for me. This is an example of good customer service. I've become so use to bad service from corporate America. Thank you Apple for doing the right thing!!

thats pretty sweet of the apple store...wow lucky you
 

HLdan

macrumors 603
Aug 22, 2007
6,394
0
That's awesome, Apple has always gotten high marks for customer service. I think in the last 2 years their retail stores have gotten even better.
That situation worked out great for you unfortunately it wouldn't be that easy for people with BTO computers.
 

bembol

macrumors 65816
Jul 29, 2006
1,023
24
I'm not surprised.

Apple's Customer Service is one of the best I've experienced.
 

kammron

macrumors 6502
Dec 2, 2005
259
0
Calgary Alberta
i bought a 20" 2.16 old imac about a 2 and a half weeks before the new one came out, and they let me return it.
my (new) imac comes this week some times.
i saved like 200 dollars switching the the new model:p
 

nigrunze

macrumors regular
Jul 28, 2007
150
0
Montreal, Quebec, Canada
i bought a 20" 2.16 old imac about a 2 and a half weeks before the new one came out, and they let me return it.
my (new) imac comes this week some time.
i saved like 200 dollars switching to the new model:p
Cool Kammron, That's pretty sweet. And they didn't make you pay extra?

Anyway stockcerts, I've got the 20" 2.4 Ghz iMac and I have the same problem. I can turn the screw counter clockwise, but it won't unscrew at all:(. So hopefully I can get a sweet deal like you. Does anyone know if you can easily clone the hard drive? I'd like to keep everything I have on my computer including my Windows partition. Also does anyone know, if that's possible then will Windows need to be reactivated afterwards:mad:?
 

propheci

macrumors newbie
Jul 9, 2007
6
0
Has anyone been able to resolve this problem without going to the Apple store? I really don't feel like doing the 100 mile drive.
 

HLdan

macrumors 603
Aug 22, 2007
6,394
0
Has anyone been able to resolve this problem without going to the Apple store? I really don't feel like doing the 100 mile drive.
That's not actually a "known" problem, that screw thing may not be well designed from the factory. I just received my new 24" 2.8 yesterday and I had to install my 3rd party ram. After reading these postings I paid careful attention and got the exact screw driver and turned the screw (which was tight BTW) and had no issues. Installed the ram and turned the screw closed. Not accusing anyone but some people are actually stripping the screw out of carelessness.