iMac screen tilt just gave out...

Discussion in 'iMac' started by super tomtendo, Apr 17, 2015.

  1. super tomtendo macrumors 6502a

    super tomtendo

    Joined:
    Aug 29, 2009
    Location:
    Florida
    #1
    I was surfing the internet just a few minutes ago and all of a sudden I heard a loud pop/crack and the iMac screen tilt went straight down. And now, the screen won't tilt back up or to any angle without falling back down.

    Clearly the tilt mechanism part just broke and now the screen has no support to hold it up... and of course Apple store near me doesn't have an appointment available until Tuesday... 4 days from now...

    Anyone else have this problem and/or a solution? I guess I'm gonna schedule Tuesday and also try tomorrow for a walk-in... but according to searches it looks like they're gonna have to order a part and take the computer for a few days... which is just absurd for this type of repair... this should be a 20 min fix... and obviously its a design flaw since the internet is covered with these accidents... they should at least have parts in the store ready.
     
  2. ProfessorEnder macrumors newbie

    ProfessorEnder

    Joined:
    Apr 17, 2015
    Location:
    Liveprool, UK
    #2
    I hope this helps!

    Hello,
    Yes, that sounds like a bit of a nightmare. I have never had this issue, but it sounds like the joint between the computer and the stand has just become loose, or something along those lines.
    I advise that you call up Apple Support, or use the online Live chat system and explain to them what has happened, and see if they have any advice for what to do.
    You will probably need that appointment, and they might need to take your computer away, but it should definately be included in your warranty.
    That said, the support operator may be able to give you some advice as how to fix this issue yourself, and you could always resort to good old www.YouTube.com (had to do that myself many times).

    Hope you get your computer fixed,
    Prof
     
  3. super tomtendo thread starter macrumors 6502a

    super tomtendo

    Joined:
    Aug 29, 2009
    Location:
    Florida
    #3
    Thanks for the response and yeah, I talked to them and they set me up the appointment. What's sad is that if they end up taking the computer for a few days for something that should be fixed within minutes. But because they don't stock parts... it's gonna take days probably.

    I plan on trying a walk-in tomorrow AM. If that doesn't work... Tuesday evening...
     
  4. ProfessorEnder macrumors newbie

    ProfessorEnder

    Joined:
    Apr 17, 2015
    Location:
    Liveprool, UK
    #4
    Feel sorry for you. Good luck in getting it fixed :)
     
  5. super tomtendo thread starter macrumors 6502a

    super tomtendo

    Joined:
    Aug 29, 2009
    Location:
    Florida
    #5
    Thanks! Ha! It scared me! I was reading online and all of a sudden POP noise and the computer screen just gave out... I thought my cat jumped up on it from behind...(im in the dark).

    But clearly this is a design flaw. Like I said, just google it... a lot of findings will come up with the same descriptions as I told.
     
  6. ProfessorEnder macrumors newbie

    ProfessorEnder

    Joined:
    Apr 17, 2015
    Location:
    Liveprool, UK
    #6
    Ha! Certainly sounds scary!!!
     
  7. frompast macrumors member

    Joined:
    Aug 15, 2010
  8. hfg macrumors 68040

    hfg

    Joined:
    Dec 1, 2006
    Location:
    Cedar Rapids, IA. USA
    #8
    Sounds like the tension spring broke. Unlike the older iMacs which the stand could be easily removed, the new thin iMacs require complete disassembly as the mechanism is inside, and then it has be be taped (glued) back together. Thus, it isn't a 10 minute job!

    In the mean time ... simply put a chunk of foam or something between the stand and the back of the screen (don't block the air vents) to set a useable angle for your viewing until you can get it fixed.
     
  9. applegeek97 macrumors 6502a

    applegeek97

    Joined:
    Jul 23, 2008
    Location:
    California
  10. intz2nu macrumors 6502

    intz2nu

    Joined:
    Oct 28, 2012
    #10
    What year iMac is it? is this the newer design or the older design and also is it a 27" or 21" ?
     
  11. jjett57 macrumors newbie

    jjett57

    Joined:
    Sep 11, 2015
    #11
    I just had the same thing happen to me last night. Heard a pop and the screen will not stay in position. Were you able to get your's fixed?
     
  12. applegeek97 macrumors 6502a

    applegeek97

    Joined:
    Jul 23, 2008
    Location:
    California
    #12
    Apple store
     

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