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iMac shutdown but wont only restarts - fans running almost constantly

ddublu

ddublu

macrumors 65816
Original poster
Jun 26, 2011
1,370
75
2020 iMac i7 with OWC 16TB and 20TB external drives connected. This has been my setup since purchasing new and only for the past few months have I noticed the restart issue but in the past two weeks I have noticed the fans coming on very often. I am not doing anything intensive on this computer despite the storage. I do use Lightroom and Photoshop but haven't in a few weeks (and when I did the fans never came on).

I have performed SMC and NVRAM reset multiple times but on restart or shut down I get tons of errors shown here. What should I check? Apple ruled out hardware and suggested a service appt but I think you guys can resolve this!

panic(cpu 0 caller 0xffffff801afe67a9): Restart timed out in phase 'Quiescing PM'. Total 30000 ms:
vfs_unmountall: 1123 ms
PowerOff/Restart message to priority client: 260 ms @ 0x<ptr>, com.apple.iokit.IOGraphicsFamily(598.0)[79F2F7E4-E451-35E1-BF22-1EFFA4192888]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1328 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1329 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1343 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1361 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1330 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1332 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1334 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1334 ms @ 0x<ptr>, com.apple.iokit.IOStorageFamily(2.1)[1EEEAAAA-95C2-3606-8488-591BE79DB5B4]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 974 ms @ 0x<ptr>, com.apple.driver.usb.AppleUSBVHCIBCE(1.2)[7533DD89-44E5-332B-8511-398F4655B604]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1177 ms @ 0x<ptr>, com.apple.driver.AppleBCMWLANCoreMac(1.0)[33FD65A4-C2D2-3ED0-A5A5-B362D5E98C89]@0x<ptr>->0x<ptr>
PowerOff/Restart still waiting on handler: 3154 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)[E4CB5EAB-B685-3E1B-875A-CCC1CC176D34]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 5001 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)[E4CB5EAB-B685-3E1B-875A-CCC1CC176D34]@0x<ptr>->0x<ptr>
@IOPMrootDomain.cpp:5901
Panicked task 0xffffff8ba59b6fd8: 301 threads: pid 0: kernel_task
Backtrace (CPU 0), panicked thread: 0xffffff9a07375b30, Frame : Return Address
0xffffffc94b3fbae0 : 0xffffff801a826481
0xffffffc94b3fbb30 : 0xffffff801a98bb10
0xffffffc94b3fbb70 : 0xffffff801a97b0cc
0xffffffc94b3fbbf0 : 0xffffff801a7bf971
0xffffffc94b3fbc10 : 0xffffff801a82676d
0xffffffc94b3fbd00 : 0xffffff801a825e13
0xffffffc94b3fbd60 : 0xffffff801afdb27b
0xffffffc94b3fbe50 : 0xffffff801afe67a9
0xffffffc94b3fbe80 : 0xffffff801af31698
0xffffffc94b3fbea0 : 0xffffff801a881bc8
0xffffffc94b3fbee0 : 0xffffff801a882c58
0xffffffc94b3fbfa0 : 0xffffff801a7bf19e

Process name corresponding to current thread (0xffffff9a07375b30): kernel_task

Mac OS version:
23F79

Kernel version:
Darwin Kernel Version 23.5.0: Wed May 1 20:09:52 PDT 2024; root:xnu-10063.121.3~5/RELEASE_X86_64
Kernel UUID: 7B071FD2-9FDC-344E-8483-47EC972A105E
roots installed: 0
KernelCache slide: 0x000000001a400000
KernelCache base: 0xffffff801a600000
Kernel slide: 0x000000001a4e4000
Kernel text base: 0xffffff801a6e4000
__HIB text base: 0xffffff801a500000
System model name: iMac20,1 (Mac-CFF7D910A743CAAF)
System shutdown begun: YES
Hibernation exit count: 0

System uptime in nanoseconds: 726184613041
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000000a913f9de99
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000
Wake : 0x0000000000000000 0x000000148f2f1514 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
Zone map: 0xffffff806d425000 - 0xffffffa06d425000
. PGZ : 0xffffff806d425000 - 0xffffff8075426000
. VM : 0xffffff8075426000 - 0xffffff8540dbf000
. RO : 0xffffff8540dbf000 - 0xffffff86da0f2000
. GEN0 : 0xffffff86da0f2000 - 0xffffff8ba5a8b000
. GEN1 : 0xffffff8ba5a8b000 - 0xffffff9071424000
. GEN2 : 0xffffff9071424000 - 0xffffff953cdbd000
. GEN3 : 0xffffff953cdbd000 - 0xffffff9a08757000
. DATA : 0xffffff9a08757000 - 0xffffffa06d425000
Metadata: 0xffffffc0d289c000 - 0xffffffc0f289c000
Bitmaps : 0xffffffc0f289c000 - 0xffffffc0fe89c000
Extra : 0 - 0

last started kext at 27446861065: |IOAVB!F 1220.1 (addr 0xffffff7faf835000, size 81920)
last stopped kext at 233984589759: >!AThunderboltEDMSink 5.0.3 (addr 0xffffff7faf6ac000, size 32768)
loaded kexts:
com.samsung.portablessd.driver 1.5.05
zoom.us.ZoomAudioDevice 1.2
>!AHIDALSService 1
>!APlatformEnabler 2.7.0d0
>AGPM 135
>!AUpstreamUserClient 3.6.11
>X86PlatformShim 1.0.0
@filesystems.autofs 3.0
@kext.AMDRadeonX6000 5.0.5
@kext.AMDRadeonServiceManager 5.0.5
>!ABridgeAudio!C 440.1
>!AGFXHDA 340.1
>!AGraphicsDevicePolicy 8.1.9
>!A!IKBLGraphics 22.0.5
@AGDCPluginDisplayMetrics 8.1.9
>pmtelemetry 1
@filesystems.nfs 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
>!AUIO 1
>!ASunrise 1
>!AHV 1
>BridgeAudioCommunication 440.1
>!A!IPCHPMC 2.0.1
>!AAVEBridge 6.1
>!A!ICFLGraphicsFramebuffer 22.0.5
>!A!ISlowAdaptiveClocking 4.0.0
>!AMCCSControl 1.17
>SoftRAID 8.0
>!AThunderboltIP 4.0.3
|SCSITaskUserClient 495
>!UCardReader 556
>!UMass!SInterfaceNub 556
>usb.!UHostBillboardDevice 1.0
>BCMWLANFirmware4388.Hashstore 1
>BCMWLANFirmware4387.Hashstore 1
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.lifs 1
@filesystems.hfs.kext 650.120.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 2236.120.10
>!AAHCIPort 380
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 405
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
@Dont_Steal_Mac_OS_X 7.0.0
>!ADiskImages2 276.120.5
@kec.!AEncryptedArchive 1
|IOAVB!F 1220.1
@kext.AMDRadeonX6200HWLibs 1.0
>!AAudioClockLibs 340.8
>usb.IOUSBHostHIDDevice 1.2
@kext.AMDRadeonX6000HWServices 5.0.5
>!ASMBusPCI 1.0.14d1
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
|IOAudio!F 540.3
@vecLib.kext 1.2.0
@kext.triggers 1.0
>IOHIDPowerSource 1
>!ACallbackPowerSource 1
>!ARSMChannel 1
|IORSM!F 1
>!AIPAppender 1.0
>!AGraphicsControl 8.1.9
@kext.AMDRadeonX6000Framebuffer 5.0.5
@kext.AMDSupport 5.0.5
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>driverkit.serial 6.0.0
|IOAccelerator!F2 481.40.2
|IONDRVSupport 598
@!AGPUWrangler 8.1.9
@!AGraphicsDeviceControl 8.1.9
|IOSlowAdaptiveClocking!F 1.0.0
|IOGraphics!F 598
>!ASMBus!C 1.0.18d1
@plugin.IOgPTPPlugin 1250.2
|IOAHCIBlock!S 359
>!AThunderboltPCIUpAdapter 4.1.1
>!AThunderboltDPInAdapter 8.5.1
>!AThunderboltDPOutAdapter 8.5.1
>!AThunderboltDPAdapter!F 8.5.1
>!AThunderboltPCIDownAdapter 4.1.1
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
>usb.!UHub 1.2
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!ABSDKextStarter 3
|IOSurface 352.50.1
@filesystems.hfs.encodings.kext 1
>!ASyntheticGame!C 11.5.1
>!AXsanScheme 3
|IOAHCI!F 304
>!AThunderboltNHI 7.2.81
|IOThunderbolt!F 9.3.3
>usb.!UVHCIBCE 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCI 1.2
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!ABCMWLANCoreMac 1.0.0
|IO80211!F 1200.13.0
>IOImageLoader 1.0.0
>!AOLYHALMac 1
|IOSerial!F 11
>corecapture 1.0.4
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
|IOTimeSync!F 1250.2
|IOSkywalk!F 1.0
>mDNSOffloadUserClient 1.0.1b8
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 9.0.0
|IOReport!F 47
$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
>!ASSE 1.0
>!ALockdownMode 1
>!AKeyStore 2
>!UTDM 556
|IOUSBMass!SDriver 245
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|IOSCSIBlockCommandsDevice 495
|IOSCSIArchitectureModel!F 495
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
|IO!S!F 2.1
>!ACyrus 1
>!AMobileFileIntegrity 1.0.5
$!AImage4 6.3.0
@kext.CoreTrust 1
>!ACredentialManager 1.0
|CoreAnalytics!F 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.XrtHostedXnu 1
@kec.Libm 1
@kec.Compression 1.0
@kec.corecrypto 14.0
 
bogdanw said:
com.samsung.portablessd.driver 1.5.05 is mentioned among the loaded kexts. Check if there is an update for that kext, uninstall it or reinstall it.

The kexts included now in Samsung Magician Software Version 8.1.0 are com.samsung.magicianpssd.driverX and com.samsung.magicianpssd.driver
https://semiconductor.samsung.com/consumer-storage/support/tools/
Click to expand...

Grabbed the new driver...one thing that has literally popped up today is kernel_task using over 1000% of my CPU!...I was leading a call and had to hand it over as it looked like I was operating from a 1998 Windows ME computer...slow and choppy and this iMac has been a speed demon for years. So strange all of this seems to be happening at once with no changes or additions on my end. I also grabbed the EtreCheck software and here's the report from it.

EtreCheck Report
EtreCheckPro version: 6.8.5 (68049)

Report generated: 2024-07-17 17:31:43

Download EtreCheckPro from https://etrecheck.com

Runtime: 31:50


Performance: Poor
Problem: Computer is too slow

Major Issues:
Anything that appears on this list needs immediate attention.

Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

SSD too slow - SSD is showing poor performance.

Heavy RAM usage - Apps are using a large amount of RAM.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

System modifications - There are a large number of system modifications running in the background.

External drives and performance - There are external drives connected that could be affecting performance.

Limited permissions - More information may be available with Full Disk Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
iMac (Retina 5K, 27-inch, 2020)
Status: Supported
iMac Model: iMac20,1
3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core
64 GB RAM - Upgradeable
Video Information:
AMD Radeon Pro 5500 XT - VRAM: 8 GB
iMac (built-in) 5120 x 2880
DELL U2412M 1920 x 1200
DELL U2412M 1920 x 1200
Drives:
disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 1.00 TB
disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)
disk1s1 (APFS) [APFS Container] (10.39 GB used)
disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (10.39 GB used)
disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (937.98 GB used)
disk1s3 - Preboot (APFS) [APFS Preboot] (2.18 GB used)
disk1s4 - Recovery (APFS) [Recovery] (1.24 GB used)
disk1s5 - VM (APFS) [APFS VM] (2.15 GB used)
disk1s6 - Update (APFS) (27 MB used)

disk3 - Samsung PSSD T7 1.00 TB (Solid State - TRIM: No)
External USB Up to 5 Gb/s USB
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 [APFS Container] 1000.00 GB
disk13 [APFS Virtual drive] 1000.00 GB (Shared by 1 volumes)
disk13s2 - T***************e (APFS) (943.10 GB used)

disk4 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk4s2 2 MB
disk4s3 7 MB
disk4s4 4.00 TB
disk4s5 - B******X (Mac OS Extended) 134 MB

disk5 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk5s2 2 MB
disk5s3 7 MB
disk5s4 4.00 TB
disk5s5 - B******X (Mac OS Extended) 134 MB

disk6 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk6s2 2 MB
disk6s3 7 MB
disk6s4 4.00 TB
disk6s5 - B******X (Mac OS Extended) 134 MB

disk7 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk7s2 2 MB
disk7s3 7 MB
disk7s4 4.00 TB
disk7s5 - B******X (Mac OS Extended) 134 MB

disk8 - TOSHIBA MD04ACA500 5.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk8s1 210 MB
disk8s2 2 MB
disk8s3 7 MB
disk8s4 5.00 TB
disk8s5 - B******X (Mac OS Extended) 134 MB

disk9 - TOSHIBA MD04ACA500 5.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk9s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk9s2 2 MB
disk9s3 7 MB
disk9s4 5.00 TB
disk9s5 - B******X (Mac OS Extended) 134 MB

disk10 - TOSHIBA HDWE150 5.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk10s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk10s2 2 MB
disk10s3 7 MB
disk10s4 5.00 TB
disk10s5 - B******X (Mac OS Extended) 134 MB

disk11 - TOSHIBA MD04ACA500 5.00 TB (Mechanical - 7200 RPM)
External Thunderbolt 6 Gigabit Serial ATA
disk11s1 210 MB
disk11s2 2 MB
disk11s3 7 MB
disk11s4 5.00 TB
disk11s5 - B******X (Mac OS Extended) 134 MB
Mounted Volumes:
disk1s1s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Read-only: Yes
Used: 10.39 GB
Shared values
Size: 1.00 TB
Free: 46.08 GB
Available: 68.79 GB

disk1s2 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 937.98 GB
Shared values
Size: 1.00 TB
Free: 46.08 GB
Available: 68.79 GB

disk1s3 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Used: 2.18 GB
Shared values
Size: 1.00 TB
Free: 46.08 GB
Available: 68.79 GB

disk1s5 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Used: 2.15 GB
Shared values
Size: 1.00 TB
Free: 46.08 GB
Available: 68.79 GB

disk1s6 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Used: 27 MB
Shared values
Size: 1.00 TB
Free: 46.08 GB
Available: 68.79 GB

disk13s2 - T***************e
Filesystem: APFS
Mount point: /Volumes/T***************e
Used: 943.10 GB
Shared values
Size: 1000.00 GB
Free: 56.71 GB
USB:
USB 3.1 bus
<Empty>

USB 3.1 bus
GenesysLogic - USB3.0 Hub
Generic - USB Storage
Samsung - PSSD T7
Apple - Card Reader
GenesysLogic - USB2.0 Hub

T2Bus
Apple - Headset
Apple Inc. - Ambient Light Sensor
Apple Inc. - FaceTime HD Camera (Built-in)
Apple Inc. - Apple T2 Controller
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: iPhone
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Sonoma 14.5 (23F79)
Time since boot: Less than an hour
Notifications:

Slack.app

89 notifications

EtreCheckPro.app

one notification

Microsoft Teams.app

one notification

Security:
Gatekeeper: App Store and identified developers

System Integrity Protection: Enabled


Antivirus software: Apple

Unsigned Files:
Launchd: /Library/LaunchDaemons/com.maintain.CocktailScheduler.plist
Command: /usr/bin/osascript -e try -e 'set schedulerOwner to do shell script "defaults read /Library/'Application Support'/Cocktail/Scheduler.plist SchedulerOwner"' -e 'do shell script "users"' -e 'if the result contains schedulerOwner then' -e 'do shell script "/bin/sh /Library/'Application Support'/Cocktail/Scheduler.sh"' -e 'end if' -e 'end try'

Launchd: /Library/LaunchDaemons/com.teamviewer.Helper.plist
Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/com.OWC.HelperTool.RepairSRTool.plist
Executable: /Library/PrivilegedHelperTools/com.OWC.HelperTool.RepairSRTool

Launchd: /Library/LaunchAgents/com.maintain.Restart.plist
Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to restart' -e 'end try' -e 'end ignoring'

Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist
Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist
Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to shut down' -e 'end try' -e 'end ignoring'

Launchd: /Library/LaunchAgents/com.maintain.Sleep.plist
Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to sleep' -e 'end try' -e 'end ignoring'

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchAgents/com.maintain.LogOut.plist
Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to log out' -e 'end try' -e 'end ignoring'

Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
Command: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full
Details: Exact match found in the legitimate list - probably OK

Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd
Details: Domain name invalid - possibly malware

Apps: 13
Kernel Extensions:
/Applications/DiskWarrior.app
[Not Loaded] DiskWarriorPreview.kext - com.alsoft.Preview (Alsoft, Inc, 5.0 - SDK 10.5)

/Applications/SoftRAID.app
[Not Loaded] SoftRAID.kext - com.softraid.driver.SoftRAID (Other World Computing, 8.1 - SDK 14)

/Applications/Trim Enabler.app
[Not Loaded] TrimEnabler.kext - org.cindori.TrimEnabler (Oskar Groth, 1.0 - SDK 10.10)

/Library/Application Support/Logitech.localized/Logitech Options.localized
[Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (Logitech Inc., 7.12.1 - SDK 10.12)

/Library/Extensions
[Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14)
[Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (HP Inc., 5.32.0 - SDK 10.15)
[Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0)
[Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (HP Inc., 4.8.0 - SDK 10.14)
[Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (Samsung Electronics, 1.5.05 - SDK 10.10)
[Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (Sony Imaging Products & Solutions Inc., 1.5.1.03180 - SDK 10.14)
[Loaded] ZoomAudioDevice.kext - zoom.us.ZoomAudioDevice (Zoom Video Communications, Inc., 1.2 - SDK 10.9)
System Launch Daemons:
[Not Loaded] 44 Apple tasks

[Loaded] 195 Apple tasks

[Running] 162 Apple tasks

[Other] 3 Apple tasks

System Launch Agents:
[Not Loaded] 23 Apple tasks

[Loaded] 245 Apple tasks

[Running] 157 Apple tasks

Launch Daemons:

[Loaded] com.OWC.HelperTool.RepairSRTool.plist (Not signed - installed 2024-07-17)

Executable: /Library/PrivilegedHelperTools/com.OWC.HelperTool.RepairSRTool


[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-07-01)

Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2


[Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-01-05)

Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService


[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-25)

Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer


[Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2024-06-21)

Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper


[Running] com.crashplan.service.plist (CrashPlan Group, LLC - installed 2024-07-12)

Executable: /Applications/CrashPlan.app/Contents/Library/LaunchServices/CrashPlanService.app/Contents/MacOS/CrashPlanService


[Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2024-07-15)

Executable: /Library/PrivilegedHelperTools/com.crystalidea.macsfancontrol.smcwrite


[Not Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-06-19)

Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system


[Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-06)

<Empty>


[Running] com.logi.optionsplus.updater.plist (Logitech Inc. - installed 2024-07-17)

Executable: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater


[Not Loaded] com.logmein.join.me.update-helper.plist (LogMeIn, Inc. - installed 2020-09-20)

Executable: /Library/PrivilegedHelperTools/com.logmein.join.me.update-helper


[Loaded] com.maintain.CocktailScheduler.plist ( - installed 2024-05-07)

Command: /usr/bin/osascript -e try -e 'set schedulerOwner to do shell script "defaults read /Library/'Application Support'/Cocktail/Scheduler.plist SchedulerOwner"' -e 'do shell script "users"' -e 'if the result contains schedulerOwner then' -e 'do shell script "/bin/sh /Library/'Application Support'/Cocktail/Scheduler.sh"' -e 'end if' -e 'end try'


[Not Loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple - installed 2024-05-07)

Command: /bin/chmod 600 /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight


[Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-07-12)

Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app


[Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-07-12)

Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper


[Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-23)

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper


[Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2024-02-13)


[Not Loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2020-09-20)

Executable: /Library/PrivilegedHelperTools/com.motionvfx.mInstaller.HelperTool


[Running] com.softraid.softraidd.plist (Other World Computing - installed 2024-07-17)

Executable: /Library/Application Support/SoftRAID/softraidd


[Not Loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2023-02-24)

Executable: /Library/TimeMachineEditor/com.tclementdev.timemachineeditor.scheduler


[Not Loaded] com.teamviewer.Helper.plist (Not signed - installed 2020-09-20)

Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper


[Not Loaded] com.teamviewer.teamviewer_service.plist (Not signed - installed 2016-11-28)

Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full


[Not Loaded] org.cindori.TEAuth.plist (Oskar Groth - installed 2020-09-20)

Executable: /Library/PrivilegedHelperTools/org.cindori.TEAuth


[Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-11-06)

Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon


Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-07-01)

Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true


[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-05)

Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon


[Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-07-16)

Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot


[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06)

<Empty>


[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06)

<Empty>


[Running] com.logi.optionsplus.plist (Logitech Inc. - installed 2024-07-17)

Command: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/MacOS/logioptionsplus_agent --launchd


[Other] com.logitech.manager.daemon.plist (Not signed - installed 2022-11-07)

Command: /Applications/Logi Options.app/Contents/Support/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon --launchd


[Loaded] com.maintain.LogOut.plist ( - installed 2024-05-07)

Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to log out' -e 'end try' -e 'end ignoring'


[Loaded] com.maintain.PurgeInactiveMemory.plist (Apple - installed 2024-05-07)

Executable: /usr/sbin/purge


[Loaded] com.maintain.Restart.plist ( - installed 2024-05-07)

Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to restart' -e 'end try' -e 'end ignoring'


[Loaded] com.maintain.ShutDown.plist ( - installed 2024-05-07)

Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to shut down' -e 'end try' -e 'end ignoring'


[Loaded] com.maintain.Sleep.plist ( - installed 2024-05-07)

Command: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to sleep' -e 'end try' -e 'end ignoring'


[Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-06-10)

Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app


[Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-07-12)

Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent


[Running] com.softraid.SoftRAIDMonitor.plist (Other World Computing - installed 2024-07-17)

Executable: /Library/Application Support/SoftRAID/SoftRAID_Monitor.app/Contents/MacOS/SoftRAID_Monitor


[Not Loaded] com.teamviewer.teamviewer.plist (Not signed - installed 2016-11-28)

Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES


[Not Loaded] com.teamviewer.teamviewer_desktop.plist (Not signed - installed 2016-11-28)

Command: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full


User Launch Agents:

[Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-14)

Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled


[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-05)

Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled


[Not Loaded] com.bluejeansnet.BlueJeansHelper.plist (Not signed - installed 2020-02-12)

Executable: /Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/BlueJeansHelper


[Not Loaded] com.bluejeansnet.BlueJeansMenu.plist (Not signed - installed 2020-02-12)

Executable: /Applications/BlueJeans.app/Contents/Resources/menulet/BlueJeansMenu.app/Contents/MacOS/BlueJeansMenu


[Running] com.crashplan.menubar.plist (CrashPlan Group, LLC - installed 2024-07-17)

Command: /Applications/CrashPlan.app/Contents/MacOS/CrashPlanDesktop --menubar --desktop=false


[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-06-02)

Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic


[Not Loaded] com.grammarly.ProjectLlama.Shepherd.plist (Grammarly, Inc - installed 2024-07-08)

Executable: /Applications/Grammarly Desktop.app/Contents/Library/LaunchAgents/Grammarly Desktop Helper.app/Contents/MacOS/Grammarly Desktop Helper


[Not Loaded] com.grammarly.ProjectLlama.cleanup.plist (Grammarly, Inc - installed 2023-01-27)

Command: ~/Library/Application Support/com.grammarly.ProjectLlama/GRLoginHelper.app/Contents/MacOS/GRLoginHelper cleanup


[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2024-07-17)

Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor


[Running] com.hp.productresearch.plist (HP Inc. - installed 2024-07-17)

Executable: /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research


[Not Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-09-20)

Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload


[Not Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-09-20)

Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate


[Running] com.samsung.portablessdplus.mon.plist (Samsung Electronics - installed 2021-04-16)

Executable: ~/Library/Application Support/Portable_SSD/SamsungPortableSSD_1.0.app/Contents/Resources/SamsungPortableSSDMon_1.0


[Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2017-12-05)

Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent


User Login Items:
[Running] 1Password Browser Helper (AgileBits Inc. - installed 2024-07-12)
Modern Login Item
/Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app

[Loaded] 1Password Launcher (AgileBits Inc. - installed 2024-07-12)
Modern Login Item
/Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app

[Running] CCC Dashboard (Bombich Software, Inc. - installed 2024-06-21)
Modern Login Item
/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app

[Loaded] DiskWarriorStarter (Alsoft, Inc - installed 2016-09-20)
Application
/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app

[Running] Dropbox (Dropbox, Inc. - installed 2024-07-17)
Application
/Applications/Dropbox.app

[Not Loaded] Evernote Helper (Evernote - installed 2017-04-14)
Modern Login Item
/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app

[Not Loaded] EvernoteLauncher (Evernote - installed 2017-04-14)
Modern Login Item
/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app

[Running] Google Chrome (Google LLC - installed 2024-07-17)
Application
/Applications/Google Chrome.app

[Not Loaded] GRLoginHelper (Grammarly, Inc - installed 2024-07-12)
Modern Login Item
/Applications/Grammarly Desktop.app/Contents/Library/LoginItems/GRLoginHelper.app

[Not Loaded] TrimStart (Oskar Groth - installed 2016-10-16)
Modern Login Item
/Applications/Trim Enabler.app/Contents/Library/LoginItems/TrimStart.app

[Running] HP Device Monitor (HP Inc. - installed 2021-03-12)
Modern Login Item
/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

[Running] HP Product Research (HP Inc. - installed 2021-03-12)
Modern Login Item
/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

[Not Loaded] HP Data Uploader (HP Inc. - installed 2021-03-12)
Modern Login Item
/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app
Applications:
721 apps
144 x86-only apps
26 unsigned apps
App Extensions:
Plugins:
BluRayH264Encoder - /Applications/Final Cut Pro.app
FxAnalyzer - /Applications/Final Cut Pro.app
DolbyDigitalEncoder - /Applications/Final Cut Pro.app

Notification providers:
TwitterNotificationServiceExtension - /Applications/Twitter.app

File providers:
Dropbox - /Applications/Dropbox.app

Share services:
Twitter - /Applications/Twitter.app
OneNote - /Applications/Microsoft OneNote.app
Dropbox Transfer - /Applications/Dropbox.app

Finder sync extensions:
Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app
Dropbox Finder Extension - /Applications/Dropbox.app
DxO PureRAW 2 FinderExtensionv2 - /Applications/DxO PureRAW 2.app

QuickLook Previews:
EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
com.etresoft.etrecheck4 *.etrecheck

QuickLook Previews (legacy):
ENQuickLookGenerator - /Applications/Evernote.app
com.evernote.note-metadata2 *.enspot
DNG Quick Look Plug-in - /Library/QuickLook/DNG Quick Look Plug-in.qlgenerator
com.adobe.raw-image *.dng
DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator
com.adobe.illustrator.ai-image *.ai
public.text
org.oasis-open.opendocument.spreadsheet *.ods
org.oasis-open.opendocument.presentation *.odp
com.adobe.encapsulated-postscript *.eps
Internet Plug-ins:
MeetingJoinPlugin: 1.0 (? - installed 2019-05-24)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-07-01)
RingCentralMeetings: 19.4.152079.0420 (RingCentral, Inc. - installed 2020-05-26)
User Internet Plug-ins:
WebEx64: 1.1.0 (? - installed 2020-09-20)
CloudAXIS: CloudAXIS 2.1.3.797 (Polycom - installed 2020-09-20)
npCSSplugin: CSSplugin 2.1.3.797 (Polycom - installed 2020-09-20)
ATTConnectEventEntry: 11.6.304 (? - installed 2020-09-20)
RingCentralMeetings: ZoomBundleVersionNumber (? - installed 2020-09-20)
Audio Plug-ins:
MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07)
AppleAES3Audio: 3.0 (Apple - installed 2024-07-08)
3rd Party System settings:
DNG Suite (? - installed 2014-06-04)
Backup:
Time Machine information is limited without Full Disk Access
Destinations:
T***************e [Local] (Last used)
6 local snapshots
Oldest local snapshot: 2024-07-16 17:05:00
Last local snapshot: 2024-07-17 16:47:56

3rd party backup: Carbon Copy Cloner
Performance:
System Load: 28.21 (1 min ago) 44.85 (5 min ago) 84.94 (15 min ago)
Nominal I/O usage: 0.25 MB/s
File system: 120.53 seconds (timed out)
Write speed: 548 MB/s
Read speed: 1105 MB/s
CPU Usage Snapshot:
Type Overall

System: 63 %

User: 6 %

Idle: 30 %

Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)

EtreCheckPro 35.94 % (Etresoft, Inc.)

Dropbox (3) 30.36 % (Dropbox, Inc.)

WindowServer 24.44 % (Apple)

Finder 20.24 % (Apple)

Activity Monitor 7.98 % (Apple)

Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)

Google Chrome Helper (Renderer) (18) 3.22 GB (Google LLC)

EtreCheckPro 1.30 GB (Etresoft, Inc.)

Creative Cloud UI Helper (Renderer) 722 MB (Adobe Inc.)

Microsoft Teams WebView Helper (Renderer) (2) 699 MB (Microsoft Corporation)

Dropbox (3) 685 MB (Dropbox, Inc.)

Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)

corespeechd 3 KB / 15 MB (Apple)

mDNSResponder 708 KB / 172 KB (Apple)

Dropbox 72 KB / 235 KB (Dropbox, Inc.)

rapportd 48 KB / 70 KB (Apple)

apsd 10 KB / 71 KB (Apple)

Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)

Dropbox (3) 17 (Dropbox, Inc.)

WindowServer 4 (Apple)

Activity Monitor 3 (Apple)

Google Chrome 2 (Google LLC)

sysmond 1 (Apple)

Virtual Memory Information:
Physical RAM: 64 GB

Free RAM: 36.40 GB

Used RAM: 16.53 GB

Cached files: 11.07 GB

Available RAM: 47.47 GB

Swap Used: 0 B

Software Installs (past 60 days):
Install Date Name (Version)

2024-05-20 macOS 14.5 (14.5)

2024-07-08 Pro Video Formats (2.3.1)

2024-07-08 Keynote (14.1)

2024-07-08 iMovie (10.4.1)

2024-07-08 The Unarchiver (4.3.8)

2024-07-08 Final Cut Pro (10.8)

2024-07-08 Pages (14.1)

2024-07-08 HP Easy Scan (2.0.0)

2024-07-08 Numbers (14.1)

2024-07-08 GarageBand (10.4.11)

2024-07-12 XProtectPayloads (139)

2024-07-12 XProtectPlistConfigData (5269)

2024-07-12 upgrade (11.4.0)

2024-07-12 Microsoft AutoUpdate (4.72.24060916)

2024-07-15 Microsoft OneNote (16.86.24060916)

2024-07-15 Microsoft PowerPoint (16.86.24060916)

2024-07-15 Microsoft Word (16.86.24060916)

2024-07-15 Microsoft Excel (16.86.24060916)

2024-07-15 Microsoft Outlook (16.86.24063014)

2024-07-17 Microsoft Teams (24165.1406.2974.9471)

Clean up:
~/Library/LaunchAgents/com.bluejeansnet.BlueJeansHelper.plist
/Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/BlueJeansHelper
Executable not found
/Library/LaunchAgents/com.logitech.manager.daemon.plist
/Applications/Logi Options.app/Contents/Support/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon
Executable not found
~/Library/LaunchAgents/com.bluejeansnet.BlueJeansMenu.plist
/Applications/BlueJeans.app/Contents/Resources/menulet/BlueJeansMenu.app/Contents/MacOS/BlueJeansMenu
Executable not found
Diagnostics Information (past 60 days):
2024-07-17 16:28:15 Kernel Panic (14 times)
First occurrence: 2024-07-16 17:45:11
Details:
panic(cpu 1 caller 0xfffffff0172601bc): macOS panic detected
Panicked task 0xffffffdf0cf87870: 0 pages, 195 threads: pid 0: kernel_
task


2024-07-17 15:16:14 CrashPlan.app - High CPU Use (5 times)
First occurrence: 2024-07-16 00:28:06
Executable: /Applications/CrashPlan.app

2024-07-17 14:28:52 apfsd - High CPU Use (6 times)
First occurrence: 2024-07-15 17:22:59
Executable: /usr/libexec/apfsd

2024-07-17 14:18:50 knowledgeconstructiond - High CPU Use (5 times)
First occurrence: 2024-07-16 14:23:22
Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond

2024-07-17 11:09:17 photoanalysisd - High CPU Use (2 times)
First occurrence: 2024-07-17 11:10:54
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd

2024-07-16 13:35:15 backupd - High CPU Use (3 times)
First occurrence: 2024-07-12 16:49:10
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

2024-07-15 16:37:57 mds_stores - High CPU Use
First occurrence: 2024-07-15 16:47:25
Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores

2024-07-15 14:47:12 mdwrite - High CPU Use
First occurrence: 2024-07-15 14:48:49
Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdwrite
End of report
 
You can also try something like Onyx or Sonoma Cache Cleaner to go with the Samsung update. They can help clear bad cache files and similar from the Mac and similar helpful fixes.
 
Turns out that Blue Jeans app was the culprit here!
 
ddublu said:
Turns out that Blue Jeans app was the culprit here!
Click to expand...
Please explain. What did you do, what did you discover, how did you discover it, and what's the status of the mac now?
It might be of help to others.
 
You must log in or register to reply here.
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