Earlier this year in March I purchased a 2020 27” imac core i5 from a company here in the UK, they have an extremely good Trust pilot rating. I traded in my older 2015 imac plus £700 to get this computer. last week I realised I wanted more power as I have begun to use my imac for more things and it had become a little laggy. So I bought a mac Studio. I was intending on giving my 2020 imac to my son or maybe selling it. I started the process to delete my icloud account and wipe the computer. The computer came up with a message asking me to enter an email address and password, It showed a partially blocked out email address that indicated the one I needed to enter, I did not recognise this email address. I was stuck. It made me think that somehow the computer was locked to a previous owner? But then how was I able to have my own icloud account on it?? I phoned the company I bought it from and they tried various things with me, but then came to the conclusion that I would have to send it back to them and they would do a like for like swap. I did this and yesterday the replacement imac turned up. I plugged it in and nothing, dead as a dodo. I have tried all day to contact this company by phone and e-mail, no response. I looked them up on companies house, they have been trading for over 10 years and they dont appear to be in financial trouble. But I am fuming and extremely worried! I am hoping someone might be able to tell me where I stand on this. Am I entitled to a full refund as the computer should not have been sold to me like this? Im not sure what to do.
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Imac sold to me is locked
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If the company you purchased it from hasn't responded then check with your bank or credit card company to see what kind of purchase protection they offer. So long as you make a good faith effort to resolve the issue first with the merchant (which it sounds like you have) you may be entitled to file a dispute. You'll either get your money back or the notice of dispute from your bank might prompt the merchant to take action to rectify your situation. The biggest challenge will be the fact that you bought the machine in March but didn't notice it was linked to another Apple ID until now. (As a best practice you should wipe/clean install any pre-owned Mac, or really any electronic device, that you buy as soon as you receive it - don't use the installed OS as-is).
If you didn't already, hope you changed passwords on accounts you had on the computer.