imac start up problem

Discussion in 'iMac' started by carrieimac, Feb 22, 2008.

  1. carrieimac macrumors newbie

    Joined:
    Feb 22, 2008
    #1
    my new imac won't go past the grey apple and spinning wheel and I don't know what to do. Any advice would be greatly appreciated! :))

    Thanks!
     
  2. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
  3. aross99 macrumors 68000

    aross99

    Joined:
    Dec 17, 2006
    Location:
    East Lansing, MI
    #3
    You can try to boot into safe mode. Hold down the shift key when you boot, and don't let it up until you see the white screen go away.

    As memory serves, you will get to a screen prompt (kind of like a DOS prompt), with a blank and white screen. If you can get there, then logout (type exit or logout), and see if it reboots properly...

    Sometimes just logging into safe mode will reset things.

    It sounds like the software is hung up during the boot process, which is why you are stuck on the white screen.
     
  4. carrieimac thread starter macrumors newbie

    Joined:
    Feb 22, 2008
    #4
    Thanks, I did call apple care and am re-installing...thanks for your responses, much appreciated! :))
     
  5. kixsand macrumors regular

    kixsand

    Joined:
    Jan 25, 2007
    Location:
    Toronto
    #5
    I have had that happen to me on occasion.

    Try unplugging everything at the back(save the power cord).

    That works for me.

    Good luck.

    Darren
     
  6. edu4rmabove macrumors newbie

    Joined:
    Aug 17, 2011
    #6
    My imac is having a starting up problem and i try to boot from a safe mode and it is demamding for password.....plz which password will use.
     
  7. atlanticza macrumors 6502a

    atlanticza

    Joined:
    Jul 18, 2008
    Location:
    Cape Town
    #7
    Your Administrator one.
     

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