I bought a iMac online, the mid-range 27" model (8GB, 1TB fusion, 390 graphics chip with 2GB memory). Machine cost about as much as leasing a new car. Took delivery Wednesday. Next day plugged in and rebuilt files from time machine backup of older mac. Booted and started conversion of iPhoto library. When returned a half hour later, screen was dark. Tried to power on but no chime. Know enough to understand this is serious. The soonest Apple could schedule visit to geniuses at the nearest store was next Thursday (7 days) or a bit further store Saturday (2 days) or Palo Alto immediately. After 30 miles and 1 hour drive one way (not rush hour thank God) happy to exchange. But wait! All my private files are on that thing. I do not care about the photos (although some might: see Erin Andrews) but I do care about my bank and brokerage statements. Big potential for identity theft. Only solution, which I had to suggest, is leave the machine for repair (3 to 5 days) by installing new logic board and new power supply then drive to Palo Alto again (30 miles and 1 hour one way again) and watch them erase the disk. Then I can let Apple keep the piece of sh** under the 14-day return policy. Meanwhile, back to my old mac. Conclusion: Apple has no ability whatsoever to do business outside the lines of their very rigid customer experience plan. For example, Apple leaves no slack to schedule immediate store visits for customers whose products die on day one. And if I need to know my files are erased or if the FBI needs to know what the terrorists put on their phone then it is up to me or the FBI to find a solution. I do not think Apple cares about security (they didn't care about mine or the people of San Bernadino). Instead they just do not care. Thanks, Apple!